Flowers.UA review: Flower delivery in Ukraine

AVOID! Ruined Birthday and stole my money!

The flowers I had ordered for my mom's birthday 2 days in advance, turned out to be OUT OF STOCK last minute. The time range I chose for delivery was 9 - 12, and they only discovered the flowers were out of stock at 9:30! I ordered 2 days in advance to avoid such a situation... Anyway, we agreed to replace them with same sprig roses but different color.

Of course the delivery was late because of the situation, and they ended up bringing a bouquet which was 2 times as small as the one I had pair for AND they were wilted! Looks like the other color was out of stock as well and they gathered whatever was remaining instead of utilizing them. And I paid 1600 UAH for that!

Mom refused to accept them and I recieved another phone call - this time saying I will recieve a refund with the exception of delivery price 129 UAH. Because, according to a very rude lady on the phone, even if the bouquet was bad, the courier did his job and brought it! But the florist says the bouquet was fresh! So apparently my mom is lying or she cannot tell fresh roses from wilted ones? They ruined my gift for my mom's birthday! AND they want me to pay them for it. This is real nonsense. I told them I disagree with having to pay for delivery and that I think it is THEFT. She replied they did not care.

Please, never order from flowers ua. They steal money from ukrainians and give a very bad reputation to ukrainian service. In Ukraine, there is a big amout of businesses who do a really great job and offer good service for reasonable prices. But definitely not flowers ua! Shame on you!