Florida Herps review: Horrible company 44

This company is a disgrace. After a dozen phone calls, text message, voicemail and email, I got a response TEXT message 24 hours later. In this message I found out they would not be able to deliver by Christmas, even though I paid for overnight shipping (ordered on the 23rd). The owner stated that it was very clear on their website, which reads. "order CAN be delayed." This does not say they WILL, its a possibility. This is why I was so persistent with trying to get a hold of them. The person started to take personal shots at my via text messaging and then used profanity. I strongly recommend NOT using this company!

FLORIDA HERPS is A HORRIBLE COMPANY, the complaints posted can not be fabricated because I have had the same experience with an Asian water monitor. I ordered and had to call them about 6 times and almost two months later they contact me and finally send me my monitor. I received it and A couple if days later, less than 10 days, he died. Also sent them pics when contacted them, also was asked to send them more pics with our monitor belly up on the tracking label. Was told they were sending my case to customer service to start my refund process. I replied I would like A replacement instead. Then A get another email stating they weren't sure of A refund because we housed it in A fish tank, I replied it was not housed in A fish tank but in A 7 foot glass sided wood bottom and wood top with two built in heat zones. I get another email stating they only warranty live arrival for reptiles. I sent them back A pic shot of there misleading warranty if that was the case and I got called all kinds of names and numerous insulting emails, I was also threatened after I stated to them I was unhappy and was going to post my experience with their company as A review and would send them the link, I got back another threat stating they were going to post my info, name address and IP address for all to see. Even got threatened to send law enforcement to our home as well as fish and game. I have all there threatening emails. I had to ask them to stop harassing me via email, still getting back rude responses and name calling. RUDE UNPROFESSIONAL COMPANY! DO NOT DO BUSINESS WITH THEM!

Lonna is a ### and thinks she is the queen of the reptile world. Get a clue you and your dumb ### so called dr can go to hell. Easily offended and pissed off over nothing, not worth the time or effort to order from. Many other places provide better service than floridaherps.com and better quality products.

I just received a beautiful specimen, a Burgundy Goliath Bird Eater Tarantula from Florida Herpitology yesterday. The T was in great health, the shipment arrived when it was supposed to and the transaction was flawless. Real company, Real critters.

Florida herps is the biggest peice of ### company. they declined my order because i left hem an ok review since i had been calling for days and not able to reach anyone.by phone txt.or.emails. I made the order even though it said decline they still took the money and didnt ship anything. thenn that dumb nasty [censored] lonna txt me sayon.bc.of.the review they didnt want me as a customer. well they sire liked my money. then she proceeded to cus me out. calling me a [censored] a lying 13 yr old botch. which im a grown ### women . She just kept sending morw and morw vilgar txts. they also write their own reviews on their website unless a cistomer leaves a 5 star reveiw. also if tou have a problem with them they will make it your fault and even wrote a reiview from i with you name address and.billing info. f*** you lonna. and florida herps f***ing ugly bisted up monkey as lookin trick

they are bad I've recently have had a really bad experience with them.

Florida Herps... very unstable unprofessional people. Don't deal with them. They have been harassing me non-stop since they cancelled my order. Don't walk away... RUN!

Good companies like Florida Herp go ot of their way to do things right, its the consumers responsibilty to hold that up on the receiving end. The person receiving the animals is just as responsible for making sure they arrive safely as the people shipping them.

Backwater Reptiles is a known dropshipper, theyd ont have any animals in stock and have them shipped from some other company so they have zero control over how they are shipped. Florida Herp on the other hand has everything in their hands from the moment you place your order to the moment it is dropped of at the shipper, after that its up to the shipper, and then the consumer.

If you are buying reptiles and amphibians online, be a good consumer. And when things go wrong and you dont get a refund because you were to lazy or dumb to read or follow the companies terms, dont smear a good company online because you are a flake.

###. Florida Herps is a great company, and they arent a drop shipper.
Ive gotten dead frogs from good companies, generally larger hardy frogs like Pacman and African Bullfrogs will come garanteed. I was there to sign for the package and had the camera ready when I opened the box. The Doa was photographed immediately and I contacted them right away. My animal was replaced or I was issued credit on my next order (they paid shipping).
If you arent there to sign, dont take a photo right away and dont contact them within the hour, and you get a dead animal, then you are SOL (S*@# out of luck) and rightly so.
Most of the complaints about DOA's that I read about from GOOD companies generally run along the lines of the consumer being stupid, not being there to sign, not taking photos, in short, not holding up to their end of the agreement with the companies terms. Then they go online and complain.
Good companies like Florida Herp go ot of their way to do things right, its the consumers responsibilty to hold that up on the receiving end. The person receiving the animals is just as responsible for making sure they arrive safely as the people shipping them.

Backwater Reptiles is a known dropshipper, theyd ont have any animals in stock and have them shipped from some other company so they have zero control over how they are shipped. Florida Herp on the other hand has everything in their hands from the moment you place your order to the moment it is dropped of at the shipper, after that its up to the shipper, and then the consumer.

If you are buying reptiles and amphibians online, be a good consumer. And when things go wrong and you dont get a refund because you were to lazy or dumb to read or follow the companies terms, dont smear a good company online because you are a flake.

Florida Herps has a terrible reputation and anyone stupid enough to purchase from them deserves the terrible service and animals they have coming. "Just a Person" is Florida Herps, but that goes without saying. How stupid are they? AVOID FLORIDA HERPS! HORRIBLE! HORRIBLE! HORRIBLE! Read about how they cheat, steal, and swear at customers like me. Contact your lawyers.

Horrible cheaters!

I love how all you ###s keep ### about your sick frogs. No reptile company guarantees frogs, they are tooooooo delicate. However this company does have the warranty on reptiles. Maybe you stupid MF's should read their terms before ordering. Might have saved you some time and money not to mention the frogs. I never buy frogs online, but have ordered from FH 4-5 times and never had an issue. Just read their terms and make sure you arent ordering when your weather is below 40 or over 90. Seems simple enough, but I see here there are some kids that just cant read. Grow up people and take some responsibility for your own actions. YOU ordered, dont blame the company when they stick to their terms you agreed to.

Florida Herps is absolutely HORRRRRIBLE! They lie, cheat, and steal!

Florida Herps is the WORST company I have ever done business with. I bought tree frogs from these people...One was in bad shape when I got him. These folks would not pick up the phone when I called, nor would they return any of my phone calls. What ###!

Hi i'm hannah and florida herps sent me a sickly and malnourished iguana with a foot blister/absess and it died in a few short days. Florida herps will not return my phone calls or voicemails--avoid them!

I can't believe this, why couldn't i have seen this before i ordered my poor (dead) iguana. It came with a foot absess and was horribly malnourished. it dies a bit later and florida herps ("just-a-person" obviously) will not return my phone calls. Avoid them!

Ignore that piece of work. They are affiliated with the company making even more reasons to avoid them. I just found another review thread with info on this Just A Person and they are definetly someone to avoid completely, as the company I would NOT want this person trying to fix things for them on these boards.

Hey Just A D**che- why not go pimp them elsewhere? This is a complaint board. These are complaints. Quit acting like a d*** and realize nobody is going to assume every complaint is a "kid" - after all it usually requires a credit card or other form of adult payment and the animals being order are not "kid" creatures, they require a lot of special care that normally a "kid" cannot provide straight away...better to leave the complaints be than have you go around attacking everyones complaints, it just makes it worse when someone who thinks they are helping a company hurts them...funny I see plenty of complaint reponses here but none on their site from you or on other Good review boards...

Horrible company. I just had a horrible experience with them too. I will never order from them again. They had the nerve to offer me a credit 'toward a future order' rather than righting the problem!

Mr. Dead Lizard - You failed to mention to everyone that you ordered when your weather was below Florida Herp's (and every reptile company's) weather limits. I know this because I just read your other bad review on another website where you did disclose information. You cant go around slandering a business Sir. That is a crime. You flat out lied and left our information that directly effects your accusation. You admitted on another site that your weather was freezing, but it was all FH's fault for shipping. Hey, just saying dude... If you are going to tell people your story at least include all the info - wow... Also you seem fatuated with the word "Dick"? Are you a kid? Also do you have your CA permit for owning that reptile in your state? Maybe someone should check into that Dick?

customer service... All I know is that if you give Florida herps your money, theres a great chance you will be paying for a dead animal. I guess they just depend on the fact that there are a lot of honest people who just wont do all the homework to make sure they are not dealing w crooks. 100% satisfaction? I didnt feel satisfied that they kept $150.00 after the Asian water monitor died 2 days after it was sent to me, and told me "we stick to our policy" but appearantly they dont stick to the bold sign "100% satisfaction gauranteed" these are the kind of people use gimmicks and play on word BS to sucker people in then stick it to you if things dont work out as planned. wonder how much money they loose due to there inflexablity on there rules. do the math. If you are reading this, are you going to send money to these people? I would hope not. See dick give his money to florida herps, see dick get dead lizard, see dick get the runn around by these people...Dont be a Dick give your money to another company.

Karma is swift. I don't care how long someones in the business, still need to treat customers with respect. They are your bread and butter. The herp world isn't as large as we wish it was and word of mouth, from REAL customers travels at lightning speeds all over the world on the Internet...a few really bad experiences should be handled quickly to satisfy everyone like they state continuously. Enough of the name calling. Fact is a lot more REAL people are dissatisfied than it seemed for reasons that vary. No I didn't give u my tracking number, you had it :-) my complaint is about bad customer service - not the dead frog. That's what I got, and after reading even more about the company now, and their responses being so similar in nature to others, I know to do some serious homework before ever attempting a live animal purchase online. I'll stick to only highly recommended breeders on Fauna Classifieds and clear them in the BOI first.

Florida herps screwed me too, I ordered worms first time no problems, second time I ordered 2 cans of 100 worms Large (200 large worms) what I received was 2 cans of 30-40 worms with the cans clearly marked medium, I emailed them and they said it clearly states in the policy that if they are out of large they ship medium but charge you the same and if the worm count was low that it wasn't there fault but the fault of the people they buy the worms from, I really thought they made a mistake and were going to fix it but nope. The first time I ordered it was delivered fast and the order was perfect thought I had found a nice reliable source for ordering reptile food but I won't be ordering from them again

Just to let everyone know... Christina Vincent emailed me a Word document that had copy & pasted facebook quotes between her and some dude named Thomas. It bares no relavence to this review. THERE WAS NO TRACKING NUMBER and she stopped communicating with me after I asked over and over to have her please prove she was a customer by simply kicking down her tracking number. Nothing. I hate to see reviews like this, started by a liar and continued by a liar. Thats nice. I feel bad for Florida Herps having these lying kids make baseless accusations then refuse to offer any tangible proof.

Thank you for the fabricated Word document. WTF? And no tracking number. Whatever... LIAR!

And just so you know there IP Genius... The IP address of WEBSITES is not at all the same as IP address used by people's ISP outgoing email server. So again I have no idea what you are talking about as far as IP addresses. Why would anyone need to email you for something you can just post? That just reeks of stupid. So if I email you from a IP address not linked to Florida Herps or Backwater Reptiles you will reply to my email with the tracking number? That is about as dumb as it gets, but ok... I will email you so you can show me all your collected proof, but I better damn well get a tracking number!

Who cares about IP Address? There is no dispute over anyones identity, we just want you to provide a tracking number showing this frog shipment going from Florida Herps to your zip code. That is all. No need to write these paragraphs of nothingness. Show us the tracking number or nobody will ever believe you. Why is this so hard? You claim to have all these emails, screen shots, facebook quotes, IP addresses, etc. - all of which you can attach to a review below. But you dont. If you are not Sam of Backwater, prove it. A tracking number is the ONLY thing that you can't fake, recreate, photoshop, alter, edit, etc. I dont like to keep calling you a liar, but I think you are. Post a tracking number and I will appolozie and write my own bad review of Florida Herps. But if all you are going to do is make baseless accusations about a company without a shred of evidence or proof ... Sorry, in this country everyone is innocent until PROVEN guilty. This is a court of law, but one of public opinion. If you want to back up your claims with proof then by all means start providing. But I think you are Sam Sundberg of Backwater Reptiles and this is only reason why you are unable to show us a tracking number... BECAUSE YOU ARE A LIAR!

I have gathered NO IPs from this site. I only have the IPs of Florida Herps diff websites and backwaterreptiles (if you want a list I will provide them- Suncoat-ReptiLabs and 2 others, they were all public information used only to make the only attempt I know how to prevent this nonsense.) I have provided my real name and email to be contacted. 4 people have emailed me at my google account from faunaclass/boards and asked for the info- I have the same complaint posted there to inform other I know of my own experience. I gave them my tele number (only 2 called - shy maybe?) and have forwarded any info they wanted (which wasn't more than a receipt for one and the emails from ordering to last contact with Lonna. After I confirmed the contact email at my angelicisi@gmail.com address didn't come from the two companies IPs I had no issue giving them my information, I have no interest in dealing this feud nonsense. I'm a real person. That's ME on the rocks there not "sam"...maybe that pics less gross to you I'm def not out to offend you. Feel free to praise YOUR OWN exp with FH. I'm not gonna jump on board and try to tear you apart. If I were a potential new customer I might even buy something from them if I read a good review elsewhere, but your banter here is outrageously unprofessional.

Yeah I dont know what this persons trip is with IP addresses. All that was asked for is a tracking number showing a FedEx package going from FL to 70808. Obviously that was asking too much. ANY honest adult would post the tracking number and this would at least show this is a customer and not another game being played by San Sundberg of Backwater Reptiles.

Simply post the tracking number, until then you will just be another lying kid trying to make a good company look bad.

Like I said folk, the Angelicisi is a flat out liar! She ignores all the facts and only ### that FH's customer service person helped another customer but not her. After reading these, I wonder why? The person has mention IP address and things more than once which makes no sense. Why would he/she say we should hide our IP address? I have nothing to hide. I just read this review and found it laughable. She has yet to prove she is even a customer. Simply writing he/she has emails or whatever is just plain juvenile. POST THE TRACKING NUMBER ANGELICISI! Show everyone here that you are not a liar and really a customer that had a package shipped from FH to you at your stated zip code of 70808. Why is that so hard, you are really good at typing childish crap, show us the tracking number - LIAR!

They can respond in writing if they wish but not necessary, what few times they have, have not been pleasant and Lonna made it clear, in writing that she picks and chooses who to break the rules for and then taunts people with that? And No, I took photos, AND sent them to cust serv, when being that it was a FROG and there was no warrenty any ways then YA handleing a dead creature was completely unecessary unless the company was actually going to AGAIN bend the rules...when she taunts by telling us that she did the replacement for someone else who ordered the EXACT animal, EXACT result (dead) in the SAME day but I don't like your attitude (in an email? ) to bad? That is not right and Bad customer relations. I am not the 1st she's done this to in writing and was so happy that she's done it to 2 others (that I have found). And because I am straight forward and honest I get attacked by anonymous people such as yourself (maybe the company itself? that would be too low for them I hope - making them just as guilty as the other guy Sam - Backwater something.) It doesn't seem to do any good for them to respond. I'm not attacking. I'm sharing MY own exp. Let it be. Try and spend your time upping a forum that praises instead of trying to make this number 2 on google search for Florida Herps - www.floridaherps.com complaints

Right above your comment there are simple instructions to get ALL of the info, emails, pictures, web tracking, IP addresses, tracking numbers. Frankly I don't mind if YOU think I am "full of it". I am not, and it is not anonymous you that I need to prove myself too, but the people I got the last three emails from this morning, from ACTUAL people interested in the info BEFORE they make purchases. Like I said previously, no need to attack me. I am just making MY own personal transactions and anyone elses I have permission to share with this company known on a forum that SPECIFICALLY is for unhappy customers, "written BY the people FOR the people". So if you feel the need to praise them with your own experience, Do so. Better yet do so where other happy customers are looking for rave reviews because THIS is not a site for that really and your efforts only add to the hits on these complaints making them appear higher on search engines when people want just random info...www.FloridaHerps.com - FH - Florida Herps, Inc. - all are pulled into search engines and bumped up the list the more relevant people make them...by clicking on it :-)

It also sounds like you are pissed at "Lonna" because she offered to help other people that ordered frogs that didnt make? Am I correct? If your response to her was anything like what you are writing here, I can see why she didnt want to help you. Maybe the other customer was polite and didnt try to blame everything on the company? You are pissed about taking a picture of the dead frog? Were you expecting this company was just going to trust you that it died and ship you a free one? Had you read there policy you would see that they (LIKE ALL HERP LOVING COMPANIES) require a photo of any problem, I mean hello... Duh... And what records are you going to show anyone? Nothing you have will change the FACT this company offers no warranty on frogs, and even if you ordered a reptile that was covered you have yet to prove your location/weather to see if in fact that is another reason you didnt get anything from FH. Lets see this tracking number going from FH to 70808 so we can verify you are even a customer and so we can all see the weather as that is a major factor in live animal shipping. Have you emailed FH so they can respond to your accusations?

Do you have a tracking number to prove you ordered from FH and they delivered to you at 70808? Until I see a tracking number showing FH shipping you anything to your zip code I will think you are full of it. Sorry. Prove my wrong, post the FedEx Tracking number. The reason I ask is I checked the weather for that zip code. Something in your story isnt adding up. Also you didnt order from this company's FaceBook page, you had to order from their main website that has all their terms and conditions posted, also when you order there is a check box you had to click on in order to complete the order. Customer Service contacted you on Xmas? Sounds like a good company to me! Cool! You are a herp lover for decades, but you are aware of universal terms by all herp companies? You do know all reptile places have pretty much the same terms? 40F for a low, 90F for a high, must sign for package and none that I know of guarantee frogs or spiders. Again, something just doesnt add up here... Looking forward to seeing this tracking number showing a package going from FH in Florida to 70808. Anyone wanna bet this "customer" will never produce the tracking number or will have some excuse about it? Guess we'll see...

Ill be happy to send you all the records. Need an email or address. After I pull an IP I'll send it certified. If by mail just to have a reciept. ALL records are kept, time stamped and IP verified to filter out this backwater reptile fued stuff. No need to attack me. If you love them say that and disagree. I - personally and 4 others feel wronged and Lonna is good to keep it all in writing with all of us.

My zip is 70808. I am well advised in FH policies now. They had advertising on facebook. This is where I and a few others located them. "Everything is 100% guarenteed" is what was listed and advertised with links directly to their site to open an account and order. 10 min later I did. I was not rude with Lonna. I was sad my lil brother opened his dead frog. THEN I was hopeful cuz customer service had contacted me telling me to take pics on the lable the NEXT day xmas day so having my brother handle a 2 day old dead frog then bing told by Lonna...to bad so sad this guy was cool and you weren't...then WHY on earth arrange a dead animal on labels n such? Why taunt me? She should have stated the policies and been done with me. I will be happy to provide you with all the info avail to the public. I am JUST a customer, a herp lover who in decades hasn't been treated like this. I want a refund, I will return the dead frog if they want it even, tho legally I must ship it to a vet and they can pick it up. I am not about to believe you are "just" a customer but I shall entertain the thought because my praise is far reaching because I go the extra mile. So other do too...they got the money back on late shipping from fed ex, the shipping I paid And cost of dead animal. I want to be done with. This nonsense, get a refund and pretend I never came across the sales dept staff at FH.

I am sorry to hear about you losing a frog. Are you not aware that Florida Herps has no warranty for frogs? Why are you upset at a company that is only standing by their terms you agreed to when you ordered? Also FedEx offers NO refunds or even insurance when shipped live animals - just so you. There is no place on FloridaHerps.com that says anything about delivery times, only that they use FedEx Priority (AM) Overnigh Delivery. But again you are not entitled to a refund for that anyways, read their terms! Shipping Charges are not refundable. I took less than a min to visit this website and read and understand their terms. I have a question for you - where are you located? Was your local weather below 40F the day FedEx showed up? That would void their warranty as well, even if it was a reptile that comes with a 10 day money back guarantee. I also see where they warn of delays when ordering around the holidays and point out the week before and after Christmas. When did you order you frogs?

Maybe "Lonna" felt like your response wasn't worthy of them going above and beyond their terms for you? Judging from your post here I can sure see that being the case. The fact that FH did work with another customer and not you only makes YOU look bad and FH seem honest and fair. I also would like to know your zip code. It could be FH thought your weather was too cold to ship another. I have another question. I too know of FH's terms and have read them and their F.A.Q.'s, I see where they REQUIRE ALL DOA's and problems to be photographed and emailed to them right away. So why are you upset about that? Seems pretty darn clear to me that you failed to read this company's terms before you ordered and now and crying fowl. I see they offer no warranty or guarantees with frogs. So why are you mad them and not yourself?

And for the record I am a REAL person, NOT a competitor, not interested in the battle between companies just a dissatisfied customer that now has MORE dissatisfied customers from all over the country contacting me. I have all records of contact and emails and facebook conversations (before and after the truth is edited out by Florida Herps)