Fleure-ishOvercharging and lack of quality

S
This review was posted by
a verified customer
Verified customer

I contracted with a local company, Fleureish, (sometimes known as Fleurish) in Phoenix, Arizona. I paid $600 (50% deposit) for flowers and vases for a major business function I was hosting at my house.

The owner, Jennifer Toolan, would not even meet with me to discuss my design criteria and told me I had to trust her "creative process." Her creative process cost me an additional $1200! There were only eight arrangements that were usable. Flowers were brown within 12 hours and many of them looked like they came from Costco. Arrangements resembled a poor funeral.

I PAID THE ENTIRE ORDER IN FULL; I should have refused all the flowers but had run into a time crunch. DO NOT USE THIS FLORIST. She hangs up on you when you try to call to resolve issues and threatens legal action. All I requested was a $600 refund; to me, 50% down means my total bill would be $1200--not $1800.

Most of her arrangements were in the trash within 45 minutes of delivery. Very temperamental owner--not business savvy at all!

Responses

  • Ka
    Katie Feb 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have used Jennifer for floral arrangements before and she could not have done a better job! Her creativity is outstanding- better than anything I could have even imagine. I do not understand what went wrong with your event- but I do know that Jennifer is a wonderful soul that is fair and honest.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.