First Premiere Home Warranty review: Home warranty

I signed up with the company for several properties less than a year ago for a 3 year contract.

First, before paying my fees they emailed me a sample contract first included 3 pages describing how everything was covered. Then, when the free cancellation period of 30 days expired (you are not allowed any claims the first 30 days) and several month later when the claims for repair were filed, they sent me the last 3 last pages of the contract of items not covered.

Second, they assigned contractors, not working for them and asked me to pay for the repairs.

Third, they try to offer you cash in lieu of repairs

And if you accept the cash (10-20% of what the repair would cost) they refuse to pay their contractors for the diagnostic services.

Fourth, several of my contractors were verbally, abused by the rude customer service representatives when they asked whether the repairs were approved. They are also very rude towards their customers. They lie about sending out requests or never receiving any requests. Several of my contractors who accepted assignments from them asked them to no longer contact them for any service requests due to their lies and rude attitude of the customer service.

When you want to cancel your contract after 10 months of 3 year prepaid warranty, they ask “why do you want to cancel? You will not get any money back anyway.” And it is true, if you prepay premium for 3 years ($1150), and do not even put in any claims, you will get $100- $200 back after a fight.

If you respect yourself as your hardworking service providers, I recommend to stay away from the First Premier Home Warranty Company as they do not care about their customers or service providers. They have no integrity nor respect.