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The good, the bad, and the ugly - discover what customers are saying about Fingers Furniture

Welcome to our customer reviews and complaints page for Fingers Furniture. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Fingers Furniture.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Fingers Furniture's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Fingers Furniture, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Fingers Furniture. Your feedback is an important part of our community and will help others make informed decisions.

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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a living room furniture set for about $2,000. I chose to pay off the balance off and made fixed payments. I was due to make the final payment on the 13th month (not realizing that i had to pay off the full amount of the loan before the promotional date is up) when i received my bill they charged me interest on the full amount of the loan. I...

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12:00 am EST

Fingers Furniture Horrible customer service

It took fingers eight months to deliver my furniture. In the mean time they would'nt allow me to reselect. Their customer service department is very unprofessional and uncaring. I ordered furniture in Feb. of 2007, its Dec. and Im still waiting for repairs on items delivered broken. I have spoken with corporate and customers service managers all to know avail. BUT I KNOW HOW TO FIRE EVERYONE FROM THE CEO TO THE INDIVIDUAL CLEANING THE FLOORS AND THAT IS WHAT I HAVE DONE. BY TAKING MY BUSINESS SOMEWHERE ELSE. You customer services department has caused you to lose a very long standing client. They simply false on a regular basis to listen to the customer.

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Pmeyer
Houston, Tx, US
Dec 03, 2013 11:27 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have spoken to Stephanie on several occasions and she has been less than polite professional or helpful. All she has given us is the runaround! We have an order that was bought and paid in full on October 5th, 2013. Our receipt said delivery on Oct 12th, 2013. After 2 months we have no furniture, no answers, and no money! She says she can't do anything until she speaks to the owner Randy Finger. But he is unreachable (her own words). Everytime she says she will call back with an update...guess what...no call back. I have to call and follow up everyday and get the same runaround. Worst company, worst customer service and worst owner. They should not be in business! Also...if we want a refund from the money they have had for 2 months...she said it would take 15 days. Really? After stealing our money for 2 months, it will take 15 days to issue a credit card refund? No store in America has that policy...because it is unAmerican!

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TAMMIE LYNN PORCH
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Jul 28, 2008 10:35 am EDT

PLEASE HAVE SOMEONE CONTACT ME @ [protected],
[protected]

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Corelle Chester
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Dec 17, 2007 9:51 am EST

Hello,

I'm Corelle Chester the individual whom, posted the above complaint. An within 2 hours of my complaint being posted Stephanie Rodriguez contacted me via e-mail. We spoke in person via telephone on the next business day. It was very clear to me that this particular situation had not been brought to her attention directly. I'm very glad to say that by 12 noon, following our conversation she had my situation not only resolved, but she also sent the resolution to me via fax with both her and her VP's signed approval. She took more than ampel time to listen to my concerns. She knows that consumer perception is reality. It's not weather or not a mistake has been made, because they will happen again, but more importantly how the individual feeling wronged is dealt with. I SAY KODO'S TO MS. RODRIGUEZ NOT ONLY FOR TAKING CARE OF THE ISSUE. BUT FOR MAKING FEEL THAT MY OPINION COUNTS FOR SOMETHING.

THANK YOU ,
STEPHANIE

Corelle Chester

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Stephanie Rodriguez
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Dec 13, 2007 3:16 pm EST

My name is Stephanie and I'm assistant to the GM & EVP of Sales & Consumer Relations. I have tried to research this particular issue but have not been able to find this customer in our records. When situations such as these are escalated to the Executive office, in most cases I will receive the phone call. Customers are welcome to leave a message on my voicemail. All phone calls are returned and handled immediately and appropriately. If for some reason the issue needs to be escalated further, the customer's information is forwarded to Mr. Finger's office for review. We are very concerned about our customers and do not leave any customer issues unresolved. If you need immediate assistance you may contact me at [protected]. The customer who posted this complaint was replied to via email offering my assistance to correct the issue. Thank you for your understanding.

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12:00 am EDT

Fingers Furniture Financing agreement!

My daughter purchased a nice bedroom suite from Fingers with no finance charge for 2 years. She always paid her payment on time, even added more than the minimum payment. She received her bill this month, knowing she was down to about a $300 balance. They suddenly added $2200 to her bill making the balance due of $2500. She has been a Fingers customer for years and always had a 12% interest. Turns out she had a deadline to pay off this furniture, the deadline has just passed so they added all the interest she supposedly had free, and in addition increased the rate to 22%. So she is now paying 22% interest on interest. She paid the balance off in full today. She called the finance company, they could have cared less, told her it was on her bill; of course they know most people do not read that light print on the back of the bill. For those of you anticipating purchasing items under this "No Interest" beware.

My other complaint is that the salesman did not explain this to her at the time of purchase.

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LUCY
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Aug 29, 2008 6:14 pm EDT

I RECENTLY PURCHASED FURNITURE FROM FINGERS AND THEY USE GE CAPITAL AS THEIR FINANCE CO. I HAD DEFERRED INTEREST FOR A YEAR WITH PAYMENTS REQUIRED. I GOT MY BILL ABOUT A MONTH AFTER MY FURNITURE WAS DELIVERED. EACH MONTH THEY GIVE YOU A "MINIMUM" PAYMENT THAT IS REQUIRED. IT DOESN'T NECESSARILY MEAN THAT YOUR PAYMENTS ARE DIVIDED EQUALLY OVER THE YEAR-IT'S JUST WHAT YOU ARE REQUIRED TO PAY. ANYWAY-IF YOU DON'T PAY IT OFF BY THE DUE DATE THEY CHARGE YOU ALL THE INTEREST THAT WAS "DEFERRED" FOR THE YEAR. IF YOU MISS YOUR PAYMENTS THEY ARE ABLE TO TAKE YOU OFF THE DEFERRED INTEREST PLAN. I DIDN'T SEE ANY FINE PRINT. ITS PART OF MY RECEIPT AND WHAT I SIGNED AND AGREED TO. THE INTEREST IS THE SAME FOR EVERYONE REGARDLESS OF YOUR CREDIT SCORE AND THE LATE FEES ARE OUTRAGEOUS. IF YOU FOLLOW THE PLAN THE WAY IT'S DESIGNED YOU WON'T HAVE ANY PROBLEMS. IF NOT, YOU'RE STUCK WITH ALL THESE EXTRA FEES. I DON'T THINK IT'S THE SALEMAN'S RESPONSIBILITY TO TELL YOU HOW TO PAY YOUR BILL. THAT'S WHY THEY HAVE A CASHIE EXPLAIN IT TO YOU AND YOU HAVE ACCESS TO YOUR ACCOUNT ONLINE OR OVER THE PHONE. THE PLAN WORKS FINE. IT'S JUST HOW WELL YOU USE IT.

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12:00 am EDT

Fingers Furniture Deferred interest contract!

I purchased a sofa and chair in December 2005 under a 3 yr interest free period. I paid off the furniture in June 2007, a year and half later. On the following statement, they charged the total amount of deferred interest. I called their customer help line in July 2007 to find out what the charge was, and the recording said nothing was due. In August 2007, I was charged a late fee in addition to the deferred interest and more finance charges. I finally went to Fingere Furniture store t0 get some explanation, and they said GE Capital will cancel the contract if you are late more than 2 time. I have never heard about this rule until now. I have not seen this written anywhere on my statements or on the original purchase agreement. The free interest selling promotion is false and I would suggest not to buy any furniture under these conditions. Get everything in writing and sign off on each detail.

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12:00 am EDT

Fingers Furniture Worst furniture buying experience!

About a month ago my wife and I went to fingers with my mother. We were looking for a bedroom set for our new home. We picked the one we purchased because it was the only set that was "completely in stock" according to our sales person (And our receipt) .1.5 weeks later the furniture came... with everything EXCEPT the dresser. We are told it was on back order, we said no, according to our receipt it was in stock, thats why we chose it.

Customer service apologized up and down told us more would come in within 5 days. I called a the day they came in to set up delivery and was told the first available day was 10 days after that. I reluctantly agreed.

The delivery day arrives (Saturday 8/25 almost 4 weeks after the original purchase date) and the dresser shows up, the delivery guys set it up and then haul butt out of there, I inspect it, its broken. I call customer service literally 5 minutes after they are out the door. I tell them to come back and get it,

"Oh no sir, we cant do anything till monday"

"What? NO, send them back to switch this out for a new one or send someone to repair this thing TODAY."

"Sorry sir, I cant do that, I can put you through to your sales rep who can explain..."

"NO, I've already had to wait on this FAR too long and now you're telling me I have to wait ANOTHER 2 weeks? "

I get transferred to my sales guy who basically tells me he cant do anything and I need to talk to the manager. I get the manager who sounds like he could give a rats ###. I tell him if they cant get me a new dresser out there TODAY, or a repair person out there TODAY, I want my delivery charge refunded and an extra 10% off my purchase price. He says well he can certainly refund the delivery charge but not 10% and that I would need to call customer service back on monday to reschedule delivery for the exchange.

I call them back on monday... I am told we have to wait till the 8th ANOTHER 2 weeks. I'm tell them NO NO NO The manager said I can get it on the 1st due to all the headache we've been put through,

"Sorry sir, thats all I can do".

5 customer service reps later I get the supervisor "Christina" who is quite possibly the absolute RUDEST person I've ever spoken with. She proceeds to argue with me, YELLING and SCREAMING at me that I WILL take the 8th because thats what they have and she's putting me down for that whether I like it or not. I asked for her supervisor she told me she's not giving me that info, that "... she was it and didn't have one" then tells me she's the TOP person. After telling her how useless she, I hang up on her .

I call the store manager and get HAROLD (mind you this is like week 5 on this whole debauchal and the 2nd manager I've talked to) I calmly and rationally tell him I'm done and I want to schedule a return on all the furniture and not only that I'm not paying their 10% restocking fee because they couldn't get our order right from day 1. He apologized profusely and asked me to give him 24 hours to make this right and call the EXECUTIVE VICE PRESIDENT to see if they could "make an exception" and have our exchanged delivered on the 1st. Make an exception? THEY MESSED IT UP! THERE IS NO EXCEPTION! THEY NEED TO MAKE IT RIGHT!

So I give him the 24 hours. I call him the next day at 4. The guy has NO IDEA WHO I AM OR WHAT WE TALKED ABOUT THE DAY BEFORE. After jogging his memory he's tells me

"OH yeah... now I haven't heard back from him yet... can you give me some more time?"

I tell him no, this was the last straw, I gave him 24 hours and he failed and I wanted to schedule a return for ALL of it.

2 days later (this most recent saturday) I call fingers, just to check on good ole Harold's work (The store manager who supposedly setup my return). Not only had he not setup the return, there was NO NOTE OF IT ANYWHERE ON MY ACCOUNT. I spoke with a VERY pleasant and helpful associate. She finally got our return setup and apologized profusely for all the headache.

We then decide we're going to the new Ashely furniture home store. We go,ask TONS of questions about delivery, their customer service, tell them the horror story about Fingers, they tell us how sorry they are to hear that and that they'll take care of us etc etc, we find a nice bedroom set and even a nice dining room set too.

We get all our info together and head back home (because my mom is paying for half of it as a wedding/housewarming gift) So then we get home, my mom calls us and tells us.

" I hope you guys don't have your hearts set on anything at Ashely".

I ask her why:

"Because FINGERS OWNS ALL THE NEW ASHELY FRANCHISES IN HOUSTON!"

I'm like OH LORD! The Ashley sales person sat there and let us go on and on about fingers and never once told us they were owned by them and they would be using the same warehouse and the same customer service people.

So we spend the better part of sunday looking at practically every furniture store in town. We finally looked at Star as a last ditch effort. We didn't look there first because I had always heard they were VERY overpriced. Ironically, the star furniture is less than 5 minutes from our house. We walked in and found an AWESOME bed room set and even a beautiful dining room set. Star told us they could get it in our house by thursday if we wanted (3 DAYS! NOT 2 WEEKS, 3 DAYS!).

We asked for saturday and it was done.

To add icing to the cake, Fingers REPAIR TECHNICIAN called my mom Sunday night letting her know he was "coming by Monday between 3 and 5 to fix that NIGHTSTAND" (mind you it was the dresser!). So naturally I called Fingers again to make sure the pickup had not magically transformed into a "repair" . Everything is still a go for the pickup according to the (to my amazement).

Last night the repair tech calls my moms house again to "reschedule that repair".

I call fingers again this morning to verify everything was still set for a pickup, which according to them it was, I even now have to verify what address they are coming to pickup their stuff because THE REPAIR TECH ACTUALLY SHOWED UP AT MY MOTHERS HOUSE TO REPAIR THE FURNITURE! He then lied to her friend and told her that he "had just gotten off the phone with her [my mom] and thats how he got directions"

When I called this morning for my "daily verification" that customer service is doing their job, I told the rep about the repair tech constantly calling and being under the impression he's supposed to come fix something. She tells me:

"Do not worry about it, it looks like we just failed to notify him that we changed it to a return, not a repair"

IT WAS NEVER A REPAIR TO BEGIN WITH!

The saddest thing about the whole episode, my mother, a 25 year fingers customer was the one who referred me to them. This was the FIRST TIME BUYING from them. I CRINGE to think of the headache I am going to have to go through to get this credited back to our new fingers account and get it closed.

Moral of the story... Do not buy fingers and Do not buy Ashley (because you're still giving fingers your money and dealing with the same delivery and customer service)!

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Robert & Augustine Krenek
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Apr 29, 2008 7:10 am EDT

We have had a very frustrating problem with Finger's in Sugarland on getting our delivery and also with communication. We went into the store last month and picked out a sofa and love seat. It was delivered the next week on Wednesday. It was too wide to get in our door. We live in a house built in 1928 and the door openings are narrow. The delivery men took it back after trying to cram it in and damaging the facing.

We went into the store to find something else. The set we found was a LaZ-Boy sofa and love set. They had the love seat but the sofa had to be ordered. We said, ok, that was fine. They delivered the love seat the following Wednesday and said when the sofa came it they would let us know.

Someone called us 4/15 and said the new sofa was in and it would be delivered on Wednesday 4/16 between 11:30 and 2:30. We had planned on leaving at 9:00 AM for out of state trip, but we stayed to wait on our delivery. At 3:00 I called and asked where the delivery men were. She checked and said they were in a small town now. I asked her where and she said Rosharon. I said, ok, that's not far, about 30 minutes. When they didn't show up we called at 5:00 and someone told us that it had been damaged and it would have to be ordered again. No one even bothered to call us to tell us about the delivery being postponed. We stayed home all day expecting the delivery. At 5:00 when we called Omar said there was no delivery for us and it wouldn't be here until the 30th. I told him what we were told and asked him how this could get so confused. He said he didn't know but we wouldn't get it until the scheduled delivery date. This frustrated us so much. They had their money and didn't seem to care if we knew what was going no or not. We talked with Peter before we left for our trip and he said he would see what was going on that it should have been delivered. Off and on all weekend we thought about how we had been treated and that no one seemed to know what was going on, so we decided to cancel the whole order.

On Monday 4/21, I called the store and asked to talk to a manager. She transferred me to John. I told him all about what had been happening and that what we want is for him to have someone come pick up the love seat and cancel the sofa delivery and credit my credit card for the full purchase price since we have been treated like this and he said, "Well, I can't do anything about this and I will tell my manager." I said, "I thought you were the manager". He said, "I'm a manager, but not the store manager and I will have him call you at 3:30 when he gets here". I asked him who the owner was and he wouldn't tell me. I waited and didn't hear from "the manager" that day. I thought maybe he would call the next day, 4/24, but he didn't and no called to tell me why. I thought surely the man who sold us the furniture would call, but he didn't either. This really frustrates me because they don't seem to care about their customers or know what's going on. If I knew who owned the stores I would contact them. Please try and get our full purchase price of the furniture credited back to our account and have someone pick up this love seat. I don't want to buy anything from Finger's and I surely won't recommend them to anyone I know.

Thank you for helping us with this.

NOTE: STILL HAVEN'T HEARD FROM ANYONE --4-29-08

Augustine & Robert Krenek
[protected]...this is my husband's cell if you need to call us.

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12:00 am EDT

Fingers Furniture Never help feed this monster!

This all started 3 months ago when me and my wife went to Finger Furniture to purchase a new bedroom set. Once we found a set we liked the salesman informed us that only two pieces were in stock and the other 3 would be available for delivery in about one month. We decided to go through with the purchase and wait for the other pieces. One month came and went with no calls from the store or our salesman. When we called to check on our furniture we were forced to leave message after message. Finally our salesman called us back to tell us that the furniture did not arrive and pushed the delivery date out a few more weeks.

Once again the date comes, no calls, and we find ourselves leaving messages for management with no return call. We get lucky and the store manager answers the phone giving us the option of taking some of the floor items at a discount. Desperate for our furniture we agree, but ask if someone can look it over and make sure that it is in good condition. He agrees and says there is only some minor scratches. When the furniture arrives we find bent hinges and deep scratches. Simply not worth the discounted price. The delivery driver tries to get us to take the furniture by saying that Fingers will send someone out to repair the damages, which is untrue. As we are considering taking the furniture the driver gets inpatient telling us that we need to decide quickly so he can make his next stop. I refuse the shipment and the furniture goes back.

Another call to management. Management apologizes and tells us that new pieces are due to arrive the first of June and he will put us back on the list for a delivery. Here we are June 1st again no call, no delivery. A call to customer service discovers that we were never put back on any delivery list and in fact do not show any pieces on order.

What happens now? With two new pieces of furniture we feel a little stuck. Fingers is not interested in servicing a customer after the sale. There website features only links to stores, with no corporate complaint information listed.

Never help feed this monster.

Arthur

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Wanda Kannarr
,
Mar 19, 2008 6:18 pm EDT

I purchased almost $4000.00 in furniture on February 23, 2017 from Fingers in Willowbrook. I was told the furniture would be delivered as they received it but the latest date it would be in would be March 15, 2017. I called about March 12 to see when the furniture would be delivered and was told March 21, 2017 it would be in the warehouse. I left a message for the salesman that did not take the time to call me back. I then emailed the customer service department that did not return my email or call. Then on friday of last week I wrote a letter to Rodney Finger that has not been answered. I called again today and was told all my furniture would not be in until May 30, 2017. I called today to get a refund and find out it takes 7 to 10 days to get the refund. I have several questions number one is how can you have furniture on the floor to sell when it will not be in for 3 or 4 months. I think that is false advertising. Fingers has wasted a month of my time. I have the money to go and buy furniture elsewhere but what if I didn't I would have to wait over a month to purchase furniture elsewhere. I think Finger has a scam going on and they just want to tie up the money of their customers. I think every time I go to Willowbrook I will go to Fingers and just walk around informing their customers they need to consider buying elsewhere since Fingers lie about their delivery dates.

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Rebecca Vaughn
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Oct 01, 2007 12:00 am EDT

My finance and I are having SUCH a difficult time with this company. We ordered living and bedroom furniture about a month ago and it has been downhill since then. We were told from the get go that our coffee tables were not in stock and they would be coming in a few weeks after the rest of our furniture. We were fine with this considering coffee tables weren't something we needed right away. All of the rest of our furniture was scheduled to be delivered together. The day came and the delivery guy was two hours later than what was scheduled and he seemed to be high on something! He showed up with not even half of what was supposed to be there. The list he had indicated that he should have had more furniture on the truck than what he said he had for us. I asked if he could please check the truck to make sure there wasn't any more of our furniture. After repeated asking, he finally looked on the truck and low and behold there were a couple of pieces of our furniture! Still, we were missing both dresser pieces and the entire bed frame. All we had were our couch, love seat, chair, and the end tables in the bedroom. The other pieces were in the warehouse and never put on the truck, The soonest delivery date for the missing items was in two weeks, and with no other choice, I accepted. These items were delivered on the scheduled date. (can't believe they got SOMETHING right) Now we are missing our coffee tables that were due to come in on the 25th. I was told I would get a call when they came in so we could schedule a delivery date/time. I did not receive a call so I called customer service. A woman called the warehouse and sure enough she said our furniture had come in. She was apologetic and said that they had not called because our contract was written up wrong. She insisted it would be fixed and I would get a phone call later in the day to schedule a delivery date. Of course, I did not receive a call. I called this morning to schedule a delivery day and a different woman told me our furniture is not in the warehouse! I asked her to PLEASE call the warehouse and make sure and she REFUSED! She said she knew the information on her computer was accurate. She actually refused to take maybe 2 minutes out of her day and call the warehouse! I am hoping when I call the actual location when they open today that I will be able to receive more help. I would NEVER recommend this furniture store to anyone!

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Michael Pinciaro
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Mar 04, 2008 9:03 am EST

We have shopped twice with Finger Furniture and have had two horrible delivery/customer service experiences with them. In January 2017 we purchased a sectional sofa for our game room. It was delivered as scheduled, but several days after delivery we noticed a 1/8 inch slit in the material covering one of the arms of one of the sectional pieces. It looked like a razor blade slit. We called Finger and they were skeptical of your claim, saying that we shouldn't have accepted the furniture upon delivery with the problem. When I explained that the driver was in a hurry to get me to sign and that he gave me only a cursory examination of the sofa, they claimed that their drivers/delivery people were always courteous and would never do that. She wad adamant that there was nothing they could do and claimed that the slit was caused after delivery, so it was not their problem. I asked for her manager and his attitude was the same. He would not budge. I called our sales person and she promised to take care of it. A few hours later the same customer service manager called back and said, "We'll give you the benefit of the doubt and replace the piece". They did replace the price as promised, but this type of attitude made us feel like we were inconveniencing them. An e-mail to the company president went unanswered!

Now, here we are, a year later (Feb 2017), in need of a new box spring and mattress. Two weeks ago Fingers has great prices on mattresses so we decided to give them another chance. We found a box spring and mattress that we really liked and that was a great price so we decided to make the purchase. We told our sales person about what happened in Jan 2017 and he noted our problems and promised that this time it would be different.

The delivery was the following Saturday. They showed up 10 minutes early, but when they were set to take the new mattress off the truck they discovered that the plastic covering protecting the mattress had somehow split open the mattress was dirty. They would not let us take it, of course. Furthermore they promised that another could be delivered later that day. They called the warehouse only to be told that could not happen. We then talked to the warehouse and she told us that it would inconvenient for them to reschedule that day! I couldn't believe she actually said this!

We called our sales person and he promised to take care of it. The delivery people left and about 30 minutes later he called back to say that they could deliver Tuesday night after 6pm. We agreed to be there for the delivery. We both got home around 5:30, well ahead of the delivery and waited. About 7pm we called the warehouse to find out if we were still on the delivery schedule and got a recording. We called the store to check and the person we talked to assured us that we were on the schedule for approximately 8pm. By the 10:30pm they hadn't delivered so we went to bed. The next day, furious with them, we called to cancel the order. They offered us a $100 discount to accept the order (a trifling amount in my opinion) and we told then that was unacceptable and canceled the order. The next night, while driving home I got a call on my cell phone from one their drivers saying he was 15 minutes from my house! I told him he as supposed to have been there the previous night. He tried to argue with me and when I told him we had canceled the order that afternoon he hung up.

I guess this proved the old adage, "Fool me once, shame on you, fool me twice, shame on me!" We will never again set foot in one of their stores!

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Kim Jaros
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Aug 29, 2007 12:00 am EDT

I have had the most awful experience dealing with Finger's Furniture in Sugar Land, Tx. From the first purchase in late May 07 to the present date of Aug 29, 2017, I have had issues with delayed and postponed delivery dates, items being returned and not being credited, to items that were supposedly ready for pick up at the warehouse after which waiting for over an hour and having personnel then tell me that the item was not even in the warehouse and was on back order to the credit issue still not being resolved. One gentleman in line at the warehouse said it was his 3rd visit to the warehouse and each time they gave him the wrong item.

The telephone staff continues to leave me on hold when I ask to speak to a manager. I assume they must have caller id because after being put on hold forever, then calling back only to have the phone ring and ring - it once rang 24 times before I hung up. I then called back from a different phone only to have them answer it on the 2nd ring! Again asking to speak to the manager, I was left on hold.

This is the worst company ever. Don't believe their delivery dates!

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joyce randolph
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Sep 30, 2007 12:00 am EDT

On friday the delivery guy's at finger's made a awful delivery they came to my house and forgot all the hardware to my bed and noone knew why the guy's didn't have all the hardware and when the delivery will be done RIGHT. So as for now the bed is sitting on the side of my wall.

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modern furniture
, IN
Jun 03, 2010 9:55 am EDT

a true blend of mode of right furIn recent times, there has been a continuous increase in number of NRIs returning back to India. But, moving back to India and leaving behind the comfort and high living standards of the foreign country is not an easy decision. The emotional and professional part of your decision you have to handle yourself, but the least that you want to be assured of upon your return is a good home with high quality furniture to help you maintain your past luxury and style of living. The proper combination and arrangement niture can make your home as luxurious and comfortable as you had in the foreign land.

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mirna
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Aug 20, 2008 5:11 pm EDT

man same thing happened when my stepdad got my lil siss her furniture now that was bad service when they droped it off!

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Robert & Augustine Krenek
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Apr 29, 2008 7:06 am EDT

We have had a very frustrating problem with Finger's in Sugarland on getting our delivery and also with communication. We went into the store last month and picked out a sofa and love seat. It was delivered the next week on Wednesday. It was too wide to get in our door. We live in a house built in 1928 and the door openings are narrow. The delivery men took it back after trying to cram it in and damaging the facing.

We went into the store to find something else. The set we found was a LaZ-Boy sofa and love set. They had the love seat but the sofa had to be ordered. We said, ok, that was fine. They delivered the love seat the following Wednesday and said when the sofa came it they would let us know.

Someone called us 4/15 and said the new sofa was in and it would be delivered on Wednesday 4/16 between 11:30 and 2:30. We had planned on leaving at 9:00 AM for out of state trip, but we stayed to wait on our delivery. At 3:00 I called and asked where the delivery men were. She checked and said they were in a small town now. I asked her where and she said Rosharon. I said, ok, that's not far, about 30 minutes. When they didn't show up we called at 5:00 and someone told us that it had been damaged and it would have to be ordered again. No one even bothered to call us to tell us about the delivery being postponed. We stayed home all day expecting the delivery. At 5:00 when we called Omar said there was no delivery for us and it wouldn't be here until the 30th. I told him what we were told and asked him how this could get so confused. He said he didn't know but we wouldn't get it until the scheduled delivery date. This frustrated us so much. They had their money and didn't seem to care if we knew what was going no or not. We talked with Peter before we left for our trip and he said he would see what was going on that it should have been delivered. Off and on all weekend we thought about how we had been treated and that no one seemed to know what was going on, so we decided to cancel the whole order.

On Monday 4/21, I called the store and asked to talk to a manager. She transferred me to John. I told him all about what had been happening and that what we want is for him to have someone come pick up the love seat and cancel the sofa delivery and credit my credit card for the full purchase price since we have been treated like this and he said, "Well, I can't do anything about this and I will tell my manager." I said, "I thought you were the manager". He said, "I'm a manager, but not the store manager and I will have him call you at 3:30 when he gets here". I asked him who the owner was and he wouldn't tell me. I waited and didn't hear from "the manager" that day. I thought maybe he would call the next day, 4/24, but he didn't and no called to tell me why. I thought surely the man who sold us the furniture would call, but he didn't either. This really frustrates me because they don't seem to care about their customers or know what's going on. If I knew who owned the stores I would contact them. Please try and get our full purchase price of the furniture credited back to our account and have someone pick up this love seat. I don't want to buy anything from Finger's and I surely won't recommend them to anyone I know.

Thank you for helping us with this.

Augustine & Robert Krenek
[protected]...this is my husband's cell if you need to call us.

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glenn green
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Mar 24, 2008 2:15 pm EDT

TRIED to buy a coffee table and 2 end tables 3 months ago. Was promised delivery 2 days after we bought the items. That didn't happen. They kept putting us off and putting us off. Finally after becoming very frustrated and spending hours on the phone they scheduled our delivery for 3/22/08 between 10 and 1. They actually did show up! But, guess what? Wrong tables! Back to the drawing board (or in this case the telephone) So now we have been "promised a delivery date of this coming Saturday...I don't even care anymore. I wanted to buy a mattress from them because they were having a good sale but NO WAY. I WON'T BUY FROM THESE IDIOTS AGAIN! It is too bad. Nobody there seems to even care if you come back there or not.

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bETTY MCLEAN
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Nov 30, 2007 8:56 pm EST

HAVE BEEN TRYING TO GET A FURNITURE PROBLEM RESOLVED FOR SEVERAL MONTHS - THE LATEST PROBLEM IS - I THOUGHT WE HAS IT RESOLVED - GOT A MANAGER TO HELP ME REPLACE THE FURNITURE THAT WAS NEVER DELIVERED. WAS TOLD THE DELIVERY WOULD BE ON 11/28 - NO ONE SHOWED UP - FOUND OUT IT HAD BEEN CANCELED BY A SALESPERSON WHO WAS SUPPOSED TO REWRITE THE ORDER. ORDER WAS REWRITTEN FOR DELIVERY ON 11/30 BY MARCUS MARESH. I WAS ASSURED BY A MANAGER THAT IT WOULD BE DELIVERED ON 11/30 (MARIO - BARGAIN BASEMENT MGR). IT IS NOW 10:45 PM - NO DELIVERY - I CALLED 2 TIMES TO CUSTOMER SERVICE ON 11/30 AND WAS TOLD THAT I WAS ON THE SCHEDULE FOR DELIVERY. I TOOK OFF OF WORK 2 TIMES IN ONE WEEK FOR A DELIVERY THAT DID NOT HAPPEN. I AM TIRED OF HEARING THE EXCUSES. I WAS ALSO TOLD BY A CUSTOMER SERVICE PERSON ON 11/30 THAT THEY WOULD CALL BACK AND LET ME KNOW WHICH TRUCK THE DELIVERY WAS ON - DID NOT HAPPEN. JUST LIES AND LOADS OF THEM. I CAN NOT TAKE OFF ANYMORE FOR DELIVERIES - FINGERS WILL NOT GIVE A TIME FRAME - WELL I CAN'T MISS ANOTHER DAY AT WORK WAITING FOR THEM - SOMEONE NEEDS TO CALL ME SO THAT I CAN ARRANGE SOME OTHER METHOD FOR RETRIEVAL OF FURNITURE.

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