The complaint has been investigated and
resolved to the customer's satisfactionResolved Ez Storage Woodbridge VA — Auto termination of contract because I had not put anything in unit
resolved to the customer's satisfaction
I paid for a rental unit since August that I was unable to use because of health reasons. The payment on the unit was current and I owed the company no money, I simply hadn't had a change to load my belongings to the locker. October 1st I received a call from the property manager who told me since I had rented the space since August and had not put any of my belongings in the space, they were releaseing the space and would cut off my lock, or I had a choice to re-renew my contract (with another 22 processing fee). I read my contract and no where in the contract I signed did it say if you did not occupy the space while you were paying for it, it would be released.
I will never do business with the company again and I urge others to think twice. How can the company inforce a rule that is not in the contract signed by the renter?