Express Appliances review: Misleading and dishonest sales tactics

The manager of this company, Michelle, is dishonest, uses unconscionable sales tactics, and does not keep her word. We purchased a refurbished LG refrigerator after the technician arrived and told us our existing refrigerator was not repairable. The refurbished refrigerator was delivered, did not work after two days, and was taken back for repair after a technician arrived and told us that it had the same issue our "unrepairable" refrigerator had. We asked for a new refrigerator instead of the refurbished unit and waited weeks for quotes, which we never received. The manger, Michelle, would not refund our money when asked numerous times, insisted we must take the refurbished unit, and was rude. When the refurbished unit arrived, it did not work. Michelle disappeared from the office without returning our calls and without meeting her word that she would call--there was a holiday next day and we were without a refrigerator. She is now trying everything possible to avoid a refund and using misleading tactics to reduce the amount of the refund. She is trying to charge multiple delivery fees and repair fees which are incorrect.