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Evaluation Solutions

Evaluation Solutions review: Scam and cheating! 48

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Author of the review
5:25 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I have completed over 100 Broker Price Opinions for this company and its clients. They currently owe me $1, 990 for work completed in March and $720 for work completed in April. My many inquiries have gone straight to voicemail and the email address in the voicemail has returned no answer in over a week. On their website they publish that payment will be sent in 7-14 days after order completion. No one at the company will accept responsibility for accounts payable.

I personally know of may other agents who have had nothing but trouble receiving payment from Evaluation Solutions for their services. A few have not received payment for jobs completed since July of 2007!

Someone needs to light a fire under this company. Good, hardworking people are completing a service and are receiving none of the pay due under contract.

48 comments
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Ramirka
, US
Jul 02, 2012 6:10 am EDT

I have done BPO’s for this company since 2010 and got p aid for the first two. I kept doing them totaling 33, however I was also doing BPO’s for other companies and totally forgot to keep track of payment from EVALUATION SOLUTIONS.

To this day they owe me $1595.00. I spoke with several people when called to do a BPO for them and they keep saying “I will email accounting and they should get back to you within one week”.

Nothing.

I complained several more times and to no avail.

I have stopped doing BPO’s for them even though they keep calling me.

Never again will I do any more reports for them!

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alan stouffer
Aberdeen, US
Jan 26, 2013 12:02 am EST

Not a legit. co. at all, have been owed many pastdue payments for up to 2 years, havent worked with the at all in 2012. They have a great scam, push off complaints to people up the line whos voice mails are always full. Cant believe that co's like this still operate, they still ask me to complete orders and I tell them yes and dont do them, calls come and I ask for extension and still dont complete, please everyone that I have read compaints from do the same, lets get their production slowed way down!somehow we all need to get the banks that hire them to see the situation.Rest assured someone where their offices are at will find out were the owners live, Id like to be there!

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Cindy V Realtor
, US
Dec 20, 2012 9:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just got an email from Evaluation Solutions says...they are no longer in business.
Due to unforeseen circumstances Evaluation Solutions, ES Appraisal Services is ceasing operations. Any inquires should be directed to :
Bradley R. Markey
Stutsman Thames & Markey, P.A.
50 N. Laura Street, Suite 1600
Jacksonville, Florida 32202
[protected]
[protected] (Facsimile)
brm@stmlaw.net
I thought I would post this just in case someone still hasn't gotten paid. Best of luck to every one. If it wasn't for me finding this forum I would have never gotten paid.

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Bill livesay
Orange Park, US
Dec 19, 2012 7:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It's my understanding that evaluation solutions is now shut down. Sorry that none of you will get paid. The only reason I was paid a few years ago is because I i live in Jacksonville and was able to go sit in their office and wait them out. Sorry.

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DebbD
Port Orchad, US
Nov 08, 2012 6:29 pm EST

Something needs to change with this company. I have been paid but it takes 4 months. They jerk the orders once you have completed them and fight with you about what you submit. I have done quit a few BPOs for different companies and they are the worst.

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TEXAS Realtor
Denison, US
Oct 30, 2012 11:50 am EDT

Welcome to the world of scammers and this company is a scamming company. I have completed several BPO's for them with no pay. I fight them everytime. The people that assign the orders say they will check into the past due orders-but never do. I have emailed 5 times with no response. They called me the other day and wanted to give me 10 orders. I said no, find another sucker to do your dirty work. If I don't get paid, I am taking legal action after the company and would like everyone to join in in a class action lawsuit against this company. ALL AGENTS MUST NOT DO ORDERS FOR THIS COMPANY. THEY WILL THEN HAVE TO SHUT DOWN. I Have a list of companies that do not pay and I do not work for them anymore.

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Cindy V Realtor
, US
Oct 23, 2012 8:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I received payment two weeks after contacting lcarter@evalonline.net So all of you that have not received payment contact this person. It worked for me and several other people. Evaluation Solutions calls me about every two days and they ask me to do a BPO. I tell them due to the fact I had to fight for the money I earned I have no desire to do work for a company like that. Thanks to this forum I am paid in full. Thanks everyone!

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Raidaz2010
, US
Oct 23, 2012 7:30 am EDT

Wow! And to think I was just about to go to a Customer SVC Job Interview with this company TODAY! Fortunately, another interview with a Pest Control Company, for my TRUE profession - Accts Receivable - came up TODAY as well, so I called and told EvalSol Rep that I would be going to that interview instead. I do look into companies that I interview with and it is just crazy I came upon these complaints by you all. Florida has a LOT of SCAM/FRAUD companies. I experienced it a couple years ago just looking for a dam job, but did not lose anything before my SCAM antenna pinged, and I was able to avoid it. EvalSol is only 20 minutes away from me. I hope you all get your PROPS from these...well, SCAMMERS, now that I have seen these comments. I suggest you all band together and make them PAY! BTW, I was REFERRED to this company by a State Employment Office - WORKSOURCE! But in their defense, they do include BEWARE OF SCAMS/FRAUD in their online-disclaimer, so they too, are aware of SCAMMERS but may not have been aware of this company, as of yet. The POWER of the INTERNET! Good luck, folks! Use ALL legal means to force them to PAY UP! I used to represent a California Computer-Sales company in Small Claims cases as the A/R Rep. WON them ALL, but still, you have to pursue collections, if people/companies don't pay. Successful 70% of the time, or less. It's still tuff, even after adjudication.

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Cindy V Realtor
, US
Oct 01, 2012 3:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Thank you! I emailed the three people mentioned above and I got a reply from lcarter@evalonline.net ...says they will process by check tomorrow. I will keep you posted if I receive it. Wish I would have checked on here sooner.

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Cindy V Realtor
, US
Oct 01, 2012 2:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am very sad that I did not check for reviews before completing an extensive BPO for these people. I had to have it done in 24 hours, and its been 4 months and I still have not received payment. I have been trying for the past month to get a reply to my phone calls and emails and no reply yet. I just emailed the three people listed above and I am hoping to hear from someone. I will be filing a complaint which is crazy to have to take my time that I am not getting pay for in order to get paid for work I have done.

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joriIlene
Amboy, US
Sep 11, 2012 1:14 pm EDT

Yes I have done BPO's for this company and NREIS (sls) whom also hasnt paid me, I am about to put a lien on these houses. We should do a class action suit!

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N Goldberg
Lutz, US
Aug 22, 2012 7:23 pm EDT

I have gone round with this company for a few years now. The last two groups of BPOs were only paid after someone in the company took up my cause and forwarded my complaints to accounts payable. This last time I threatened to file a complaint with The State Attorney General Pam Bondi but got brushed away by her office as expected. They said that there had to be a pattern of complaints. When I tried to respond for them, to google for other complaints, I found that you cannot respond to their e-mails! Then I threatened to sue and got no response, so I did. I Sued in small claims and the day they were served with a summons they wrote a check. They expect most of you to just complain and then forget about it. Well there is nobody out there to protect you despite all of the fancy offices and big titles. Lets not forget all of the federal and state laws. The only thing they respect is someone standing up to them. They did not pay my interest charge or court expenses so I havent dropped my suit. We will see in a few weeks time if they have the guts to show up in court. Win or lose they have to send a high priced lawyer. The court is just 20 minutes drive for me.

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Kelli McKowan
, US
Jul 13, 2012 10:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have performed 9 BPO's for this company since May 1st and have yet to be paid. My ex, who is an appraiser, is owed over $1000. If you call, you have a hard time finding a voicemail box that isn't full, let alone actually talk to a human being. After trying a dozen different extensions, I finally got a live person who told me the only way to resolve an issue is to email vendorinquiry@evalonline.net.
This company is very unprofessional and unresponsive. They want their orders completed yesterday but they'll pay you next year, if they feel like it. I started doing BPO's because I needed money while the buying/selling end of my business was slow. A lot of good that did me.

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Floridaagent1
, US
May 05, 2012 7:16 am EDT

I've had nothing but good interactions with evaluation solutions my checks came on time and when it didn't i spoke with accounting and it came the next week

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ArkansasRealtor
Fort Smith, US
Nov 30, 2011 5:17 pm EST

You might want to contact the Attorney General in your state and the Attorney General in Florida ... this should classify as a scam or fraud ... not much different than the stuffing envelopes scams and some of the others AGs take action on ... also, when they e-mail wanting you to do another BPO, reply and ask the person e-mailing to call you regarding the BPO ... they will usually call and you can talk to a person ... you cannot get a call through to them and they will not answer e-mails regarding payment issues

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BigGuy99
, US
Sep 19, 2011 11:52 pm EDT

If you keep doing work for them and not getting paid "WHO'S THE FOOL", quit working for them. They keep calling me everyday and I give them the same answer, You photo requirements are a joke, turn around time is not enough and no I will not alter a BPO to suite your needs. What we need to do is find out who their client is?

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patriotcb
St Louis, US
Aug 11, 2011 11:06 pm EDT

Same as the rest of you. I completed probably 20 BPOs over the course of 10 months and they paid me once after the first 110 days. After that I faught and faught to get the chck for the remaining 7 or 8 BPOs, but to this date I have not received payment. They continue to send me order requests and I just reply with nasty emails back regarding the outstanding checks. One of the valuation contacts had an odd name so I googled him and what do you know, he was recently arrested for organized FRAUD! But he is still working there and still sends me orders...PLEASE do not do business with this company!

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Unkown1234
Los Angeles, US
Jun 17, 2011 10:20 pm EDT

As of June 2011 the beat goes on... This company has sent a couple of smaller checks probably to keep sending orders and then a lot of orders all due the very next day (NO RUSH FEE INCLUDED) and the orders were in severely underservices areas in and near Los Angeles. Yes, they are in to us for more than $1, 000+ and the last order completed for Solutions they accepted, didn't like and reduced the fee from $45.00 down to $15.00. This ain't good! Any suggestions?

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14jorja
Yucca Valley, US
Jun 06, 2011 7:57 pm EDT

They owed me for 10 that I did. I told them I was reporting them to the better BB, CAR, of my state and there state. I keep sending this message to all the Reps that called it took 3 month but I did get paid. I have now up my price on them to $75.00 a BPO and to be paid within 10 days... You can also take them to small clams court ... Do Not give up send this out to all the agents that are doing BPO's you know that are working for this company Don't let them get you we work to hard and they want it the next day... If all the agents would band together we could set our own prices and they could not refuse us...They depend on us for this info . We could put them out of business if they would not comply to our rates. Due to the gas prices our prices are now $75.00 per BPO ... and payment with in 10 day of completion.
2 hrs 35 mins ago by 14jorja 0 Votes
This is the email address that I used to send all my vendorinquiry@evalonline.net

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14jorja
Yucca Valley, US
Jun 06, 2011 5:21 pm EDT

This is the email address that I used to send all my vendorinquiry@evalonline.net

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socalrealtor
Los Alamitos, US
Jun 02, 2011 6:14 pm EDT

Evaluation Solutions owe me for 10 BPO's done in January 2011...No response to inquires. Send inquiries through "vendor inquiry" only be told that they are sending to the Accounts Payable Department...and that is it. No email or phone number exists for Accounts Payable (is that even legal?) I have asked for it multiple times. It is difficult to get anyone there to answer the phone. Some of the "agents" that I did the BPO's for emails are being returned as undeliverable. By the way...the phone number listed in Company Information isn't good!

By the way, they are not true BPO's...they don't want you to calculate MV...they want MLS info to run through their computer - which has set perimiters. As you know some properties need "human calculated adjustments" - they wanted me to go 6-10 miles out of the neighborhood when I had good CURRENT comps within blocks!

I wish I saw this site before working my butt off for free!
I want to know how Imosse filed a complaint with the FTC.

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ydavis
, US
Apr 13, 2011 10:47 pm EDT

I did 16 BPOs and never got paid! I will try the email addresses. Thanks!

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lmosse
San Antonio, US
Mar 10, 2011 3:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Within 15 minutes of sending an email to the list of: Bryan Guckavan, Jim Moore and Lori Carter, I received a phone call from Lori Carter saying my check would be sent out priority to me today. I had threatened to file with the FTC and BBB and that I would consider other legal options if I was not paid immediately. I can't believe that I had to threaten to be paid. IT is ridiculous. I also DID file with the FTC.

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lmosse
San Antonio, US
Mar 10, 2011 2:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I also did 3 BPOs for them...2 in 2010, and 1 in 2008 that I had just forgotten about. I just now emailed all the above mentioned emails and will let you know what happens. I think they should still be pursued legally and shut down. Not only is it labor spent, gas spent...and then stress from not getting paid, and having to pursue in many different ways to try to get compensated. It is absurd.

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mellowb
Douglasville, US
Feb 15, 2011 10:51 pm EST

I did 3 bpos for them. 2 were last year Aug. & Sept. 2010, I JUST received payment for 2 of them. who knows when or if I will receive payment for the 3rd but, I will NEVER do another report for them. You have get on them.
THE EMAIL THAT I FOUND SUCCESS WITH IS:
vendorinquiry@evalonline.net

I received the following email:
Mon, Feb 7, 2011 at 4:04 PM
subject Check Status

Dear Vendor,

Your check has been processed and will be mailed out by 2/9/2011.

Thank you for your patience,
Evaluation Solutions

GOOD LUCK!

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KwTxRealtor
Garland, US
Feb 04, 2011 9:52 pm EST

I to fell victim to this company and their trying to keep me from getting paid. I followed what a few of you said and emailed the address below and within 20 mins received a call stating my check was in the mail today. Apparently they are scared of the FTC so be sure to mention it in your email!

bguckavan@evalonline.net
jmoore@evalonline.net
jdurrence@evalonline.net

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LASANCHEZ
Miami, US
Jan 30, 2011 11:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I still have orders from August pending to get paid. I called them e-mail them and nothing. I will not accept any orders from them. They keep sending me bulk orders and assigned directly on my tasks. I will not accept them until I get paid and even when I get paid I will not do any more work for them. CAUTION: If you decide to do any work for them do not send them the pictures until you have completed the order. They rush you to get the pictures so they can allow you more time to turn your order in and then they get those pictures and order a desktop to other agents. Of course no one is getting paid but the agent who sent the pictures has less chance of ever getting paid. They don't pay one agent they are going to pay 2 agents on the same order. YEAH RIGHT! THEY OFFER $85 FOR A DESKTOP WHEN THEY ARE DESPERATE TO GET YOUR ATTENTION AND DO THE ORDER. OF COURSE THEY ARE NOT GOING TO PAY YOU ANYWAYS.

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vparry
, US
Jan 27, 2011 1:37 am EST

Well then you can be #2 because I just filed one for the $685 they owe me. :) I'll probably have to forgo the fee; but if they shut them down and prosecute them it would be worth it.
Nothing like their own billing statement. :(0)

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DenverRealtor
Commerce City, US
Jan 25, 2011 6:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I checked the BBB and this company does not have any complaints with them. I am having an issue with payment, and hope to have it resolved soon. I have not been paid for BPO's I completed 4 months ago. If I do not get this resolved by next week, then I will consider my non-payment to be more than an oversight and will file a complaint with the BBB and the FTC. I will keep you informed on what happens.

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PaythePiper
St Petersburg, US
Dec 17, 2010 6:00 pm EST

Crooks run Evaluation Solutions. Here is a sure fire way to get paid for the Bpos they ripped you off on: Report them to the Federal Trade Commission. The FTC vigorously investigates and prosecutes people who prey on others with false, misleading, and unfair business practices. The FTC will come down very hard on Evaluation Solutions. All it takes is one complaint. You can file the complaint online. Simply log on to FTC.gov and go to the complaint link. The FTC will shut them down and fine them heavily. Merry Christmas, Evaluation Solutions.

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Evalonline
Jacksonville, US
Dec 15, 2010 11:22 pm EST

Here is the inside scoop. Contact these people to get your checks.

Owner: Bryan Guckavan [protected] ext 101 or [protected] bguckavan@evalonline.net
Owner: Jim Moore: [protected] ext 102 or [protected] jmoore@evalonline.net
Assistant: Lorie: [protected] ext 111 or [protected] lcarter@evalonline.net
Assistant: Melissa: [protected] ext 144(Primary Contact) Mrivers@evalonline.net

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jxk
Peekskill, US
Nov 27, 2010 10:48 pm EST

Hmmm, let's try again. I'm an agent in NY, and have done 40 or so BPO's for EvalSol. I think they've paid me for about 30. The bpo reps can ask for an 'escalation' - every 45 days or so, I begin a nice campaign to get paid. The reps have it tough as well - if nobody will do the BPO, they have to keep on trying and I assume they are rated on how well they place orders. Anyway, if you get a few of them to ask that your account be escalated, you usually get paid fairly promptly. Unlike, say, Clear Capital, which sends their payments out like clockwork every 30 days, this company is slow and a bit erratic, but so far, I have not been scammed, and they pay more (if you negotiate) than most.

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jxk
Peekskill, US
Nov 27, 2010 10:38 pm EST

I'm an agent

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Jasonthefieldrep
Garland, US
Sep 23, 2010 10:32 pm EDT

We have got to fight these companies. I have been a Realtor for only 8 years and remember when reports wee done by fax, 1 photo (sent by email), and they paid $100 to $150. On top of that more and more companies are not paying. We have got fight back. They are a national company. We need to organize nationally. This has to be done in masses there are way to Realtors out there just as cheesy as they are but we can put a dent in their pockets if we do it right. Please call me and we can start the fight! I did successfully sue one of these [censor] companies a while back..It is possile to win.

Jason
[protected]
jason@texasreorealtor.com

Maybe if we can show we can organize on Evaluation Solutions other companies might get intimidated and we can at least get a few good years of change before it starts over again.

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gaylerg
, US
Sep 10, 2010 9:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I got paid for a few of them but they held back on 2. They keep putting new orders in my account and emailing me, but I refuse to do any more work for them. I doubt that I will see the last bit of money they owe me.

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MitchellJ
, US
Sep 09, 2010 11:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I did receive payment after emailing the company officers in July; however, I sent a request 2 weeks go for payment for other reports they still had to pay me for. The response that I got was that my payment was being processed...still waiting.

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concernedvictim
, US
Sep 09, 2010 11:27 pm EDT

has anyone gotten paid since they last posted, I am their newest victim, 25 orders totalling over $1300, WOW. This should be considered stealing and enforced. If I robbed a bank they would take me straight to jail but if companies rob hard working individuals there nothing they can do about it.

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gaylerg
, US
Aug 30, 2010 4:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

After emailing Evaluation Solutions today again after numerous times, I used the emails that were posted on this website by someone else. About 2 hours later I received a call from Evaluation Solutions saying they were putting my check in the mail.
I now have received a UPS tracking number so if I receive it tomorrow, they will have paid up. I started complaining about 1 month ago and stayed persistent, so this is the answer. Bombard them with emails.
I told the person who called me that there were hundreds of complaints online, and she said she realized that. She also said they do pay, it just takes a while.
I am very happy to be getting my money but will not perform another BPO for them.

Here are the emails again. I recommend that each of you continue to email them until you get your checks. GOOD LUCK TO ALL.
bguckavan@evalonline.net
jmoore@evalonline.net
jdurrence@evalonline.net

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California Agent/Broker
San Mateo, US
Aug 30, 2010 2:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Florida Atty General will not issue an Arrest Warrant; he states that you have to hire a Private Attorney.

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gaylerg
, US
Aug 30, 2010 12:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have completed 6 BPO's and refuse to do any more. No answers to emails and no way to find an accounting office. This place needs to be closed down.

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