eTags review: Zero stars if the option existed.

I moved out of state and used eTags, thinking it would save me a long wait time at the BMV. Instead, they billed me $160 upfront, itemized on the receipt only as an "eTags service fee." When I called customer service on 8/26 to ask what that actually covered, they explained it was for reviewing documents — before and without any actual processing being done.

Then came another $170 invoice, which allegedly included notarization, title transfer, registration, and plates. All together, the total amount they wanted was nearly 2.5x more than the Ohio BMV charges for the same paperwork in person.

While on the phone with the rep, asking him to refund the initial charge and cancel any current requests for inflated payments, he told me flatly there are no refunds and that I should've read the terms of service. I pointed out those terms are vague to the point of being misleading, and then I asked for a manager.

His response: "I already talked to him; he's going to tell you the same thing. Did you want to keep complaining, or is there something else I can help with?"

After taking in circles for almost 20 minutes, he finally said his manager would call me back in 24 hours. Let’s just say I’m still waiting for the call.

That's the whole business model here: collect money for paperwork you could file yourself for less, then stonewall anyone who asks where it went.

If you're relocating and considering this site to skip a DMV visit… Don’t. Go in person. You'll pay less, avoid being insulted, and actually get your title transferred.