Elite JewelersStay away

This review was posted by
a verified customer
Verified customer
Review updated:

On July 1, 2010I purchased (in person) $5868 in jewelry from Elite Jewelers in Dulles Town Center Mall in sterling VA. The main piece I wanted (a 6 ct diamond 14 k gold tennis bracelet with 32 stones) had a weak spot that required repair. The owner said he was going to also put screw backs on the 1 ct diamond earrings. I also inquired about restringing myMikimoto matinee length pearls (personal jewelry). The sales person/mgr said he would see this was done and they would send the items to me (I was planning a vacation and the repairs would be completed while I was gone).

Never receiving the items, I inquired. He said the package must have been lost. He continued to delay and stall. Finally, over a month later (with multiple emails and phone calls of which I retail records) I received a package with GROSSLY INFERIOR AND UNDERVALUED MERCHANDISE...and a cheap set of pearls in no way even approximating (they should have been equl replacements of) the string he had in his possession to restring.

I immediately called the store and finally got in touch with the owner. He told me to "just keep the package and enjoy it because I won't accept it back...don't waste any more of your money." WHAT???? That *@%. I called and emailed the mall management, filed complaints iwth the BBB and the FTC, quoting the Virginia Consumer Protection Act and citing the fraudulent activity I was victim of. I sent the items back (taking pictures first) and have not heard back. If I do not receive a satisfactory resolution to this I will begin legal proceedings. I refuse to waive any right of mine and have consistently requested a refund for merchandise I never received to begin with...and a duplicate set of pearls.

More Elite Jewelers Complaints & Reviews


  • Ve
    Verovero Aug 09, 2012

    We all should get together and sue them My husband and got My engagement ring 1kr and it has a chipped on the surface, I took it for a second opinion and they said it has 0 value, after waiting 3 months for them to find me a diamond like mine to exchange, I call the manager today and said, he can't help me anymore and hang up the phone!!!

    1 Votes
  • Bo
    Bomcat Nov 26, 2020

    @Verovero I had the same issue at the Tyson’s Mall! The manager Rick was unbelievably rude and refused to refund a purchase after I discovered they grossly over valued
    the piece I purchased and overcharged me for a warranty—which is useless. They also bypassed my pin without permission and raised the cost they quoted me at the register.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.