The complaint has been investigated and
resolved to the customer's satisfactionResolved Elite Diesel Engineering — Horrible Costumer Relations
resolved to the customer's satisfaction
My 2004 Dodge Diesel pickup’s transmission failed on Nov. 9th, 2009 in Colorado Springs. I had made arrangments with Elite Diesel in Pueblo that my truck could get done in a timley matter, being that i needed to get back to California. This transmission was under warranty with a shop in California. I should of not had to pay anything for a rebuilt transmission again; under warranty. Elite Diesel charged me over $200 for unnecessary charges. They did not inform be from the bigenning that I would have to pay anything or when my truck was going to be done.
I had expectations that the transmission work would take a week or 2. Even at 2 weeks you were still unable to tell me an estimate or completion date. I reminded Elite Diesel many times that I needed to return to California
I was stranded in Colorado for 5 weeks. Elite Diesel was fully aware that I was a California resident, and that I needed my truck to return home. I was told by Elite Diesel on Dec. 4th, 2009 that they were “booked for 6 months”. I decided that I need to fly home and fulfill my obligations in California. Elite Diesel notified me on December 14th, 2009 that my truck was finished. I was able to fly to Colorado on Dec. 21st, 2009 to recover my truck.
The time necessary for the truck repairs was extravagant, highly inconvenient and never relayed to myself.