Eliana Store — intentionally shipped me wrong item
on this website https://eliana.store/products/storage
was and advertisement (yes too good to be true)
Only $9.99 For 24 Hours! Foldable Storage Rack Behind The Door!
Regular priceSale price$9.99
so I payed for 2 items with pay pal and several weeks later received 10 by 10 inches plastic pocket with wooden stick. when I send them a picture of an item and screenshot of my order they answer me that I have to ship this item back, then provide them a tracking number and then they return me money back. The shipping of that item that item will be same as the amount of money that I am trying to recover, in their shop policy they do not pay return shipping. so that is a trap that how they do money.
This is their answer, as you can see they do not even offer to ship me a right item!
Dear customer,
We’re so sorry for the delay. As we checked your troubles, we sincerely want to help you.
Our return address is : 1F, Block B, 108-120 Fengping Road, Fenggang Town, Dongguan, Guangdong, China.We promise that you will get your full refund.
You don’t have to wait any more, you can offer a picture of delivery paper and package when you return it or provide us the tracking information online (by screenshot or picture). Once we checked, we will refund you immediately.
And we’re so sorry that we can not cover your shipping fee of returns from now.
For providing you with our best service, we are not advised you refund on PayPal, since they ask for the tracking information of returns and also when we received you returns then they will refund you. It will cause very long period of refund.
Also we provide you a solution if you don’t want to return the item. You can keep the order and we can refund you 40% discount of your payment immediately,or you have any ideas, please tell us firstly before your further action.
Your patience will be highly appreciated, have a nice day.