I gave 2 dresses for stitching on May 12th. A person named Amit came for pickup ( order # 18700). He said the dresses will be ready in 5-7 days. When he called on 22nd, I was not in town and hence scheduled the delivery for 26th May.
I started calling Amit on 26th morning, there was no response. I then called the customer care number and Harshitha said that she will look into the matter and ensure that the dresses are delivered the same day. Then there was no response. After numerous attempts, I got Amit on phone and he said he was busy with other work, but will check if he can himself deliver or send it through Porter. Then again no response. Finally at night when I called, Amit answered and said that he will deliver next day. Same story on 27th morning. I called customer care and Harshitha promised to call me back with an update. Then there was no response. Then I started raising complaints on edarjee website everyday. After few days, I received a whatsapp message stating that if I pay in advance then the delivery will be done. I refused to do that especially after the seeing their pathetic response.
After few more days, I received another whatsapp message that the delivery will be done in 2 hours time and I have to pay the delivery person, I agreed. But the same story repeated. No delivery and No response. It is now 2 months and they have not delivered my stitched dresses. Really sad that this company is fleecing customers in such manner.
Country of complaint: India
Desired outcome: Delivery my dresses
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