The complaint has been investigated and
resolved to the customer's satisfactionResolved ECPI — financial aid
resolved to the customer's satisfaction
I began attending classes with ecpi in march of 2008. My financial advisor was melanie bacon, who sent me an award letter with my grants, fafsa, and student loan information. She assured me that I was good to go, because I was very hesitant about attending the program due to the expense. I asked her several questions to make sure my award letter meant that my tuition would be covered, and she insisted that I was good to go. A few weeks went by, and melanie contacted me to let me know that there was an issue with my household form regarding the status of my niece, who was listed as someone I supported that lived in the household. Because, my niece's mother had claimed her on her taxes the previous year, I was advised to provide a reason for this. I asked melanie if we could just take my niece off of the household form and just proceed with the process. At that time, I filled out the household form again and emailed it back to her without my niece being listed. We moved forward, and I then started my classes. Two months later I received an email from melanie stating the there was an issue again with the household paper and that she had not sent them the new form that I emailed to her, so they had not been paid for any of my books or classes do the financial aid process not being processed. I had filled out all of the papers she requested in a timely fashion, emailed them back to her, and corresponded with her and heather savage frequently to make sure there were no discrepensies with my paperwork. They both affirmed before I started classes that I was good to go. I advised melanie after sending me the email, stating my aid had not gone through, that I no longer wanted to attend ecpi, because I entered into a contract with them assuming my aid had gone through and my classes were covered. I had even informed heather that I had just given birth to twins and was unemployed, therefore I was chosing to go back to college to further my education, so I could get into a career. Well I didn't hear from melanie again once I advised her that I wanted to withdraw from the program. Then, in the middle of october, I received a bill for $4, 300 due in full by november 1st. By this time, I had already been enrolled in a new college where my fafsa went through with no problems. I contacted chris lapicki and explained the situation to him. He then got together with other faculty at the school, and told me due to the circumstances of the events, they would not charge me the 4300, but only 1, 200. I told him I should not have to be responsible for any of the bill and that I didn't have 1200. He told me that was pretty much my only option. And the 1200 he said was to pay for orientation. How could orientation be 1200, and how can they charge me anything, when it was an error on their part?
The complaint has been investigated and resolved to the customer's satisfaction.