E-LIFE review: tv connection not working

Sir,
My name is Pauly Jacob. I got my etisalat triple play package set on this thursday. In this package of landlline internet and tv connection, everything except tv connetion has started working. I called the customercare and complained about this many times but till now no response. Pls tell me what should be done. My etisalat account number is [protected].
Hope you will respond to my complaint at the earliest. Your kind information can send to me on this email address : pj.[protected]@gmail.com. My contact no is [protected].