The complaint has been investigated and
resolved to the customer's satisfactionResolved Dunkin Donuts — incorrect charges and refusal of service
resolved to the customer's satisfaction
I tried ordering a number 6 (Turkey sausage flat bread sandwich with coffee) with hash browns, but instead, the cashier charged me for the items separately, only after I pointed out that I wanted the combo deal with coffee (I got two receipts — one for the sandwich and hash browns, one for the coffee b/c I guess he forgot).
After looking at the receipts and noticing I was being charged more than I would if it were a combo, I brought this up to the cashier. He started arguing with me saying that I never asked for the coffee, even though I clearly said to him that i'd like a "number 6", which is a combo meal with a coffee! Just because I wanted the hash browns doesn't change that fact.in fact, adding the hash browns should have been cheaper too, since it would be added to a combo deal. But instead this cashier tried charging for these items separately, which I now suspect he's done to customers before.
After arguing back and forth, he started ignoring me and making me wait by serving other customers. He even asked me to move aside, which I refused. I asked for a manager and he said he was the manager, then proceeded to ignore me even longer by helping other customers. I said, "that's four people that you decided to help now, instead of me." and he snapped at me saying, "I need to help people in line."
Finally, he took my receipts and gave me a refund. However, when he was doing that, I said, "I don't want a refund, I just want to be charged the correct amount for the combo deal that I ordered." then he looked at me and said he was going to refund my order and not serve me. He actually refused service to me! I took the money and said I would report him and then stormed out.
He made me feel bad about myself for feeling like a hassle, then seriously looked me in the eye and said he wouldn't serve me after refunding my money, all for disagreeing with him. I've never in my life been treated this way, and this was a manager. That's f*ed up! After thinking about the whole transaction, I am positive that I was mistreated and am going to report this to dd's corporate office. No one deserves to be treated this way for simply mixing an order up. He was clearly pissed for me challenging the receipts after the order was put through.