DraftKings
reviews and complaints

I do not even want to give one star. I notice last month when I opted into a promotion I was never credit I never moved up in tiers although my points certainly did. I contacted draftkings only to be asked to then send them screen shots witch I do to them never hear anything back. A month goes by I did at one point get told my issue has been escalated I feel like that was Just to shut me up. Thats not the only problem I've have with this casino not only after they ask u to respond with screen *** still don't resolve the issues while in the middle of wagering the game will just stop with an error code to what's supposed to happen after u contact support about this *** don't respond Is the game is to resume where u left off that doesn't happen and if that's not bad enough I've had wins I still have not been paid for like how Is this even possible. I have tried to contact support about all these issues along with plenty of screen shots to just be ignored the customer service is lacking terribly I feel like and draftkings I feel is a horrible only casino

On Jan 27 I have requested a withdrawal from Draft kings in the amount of $1,335.00. The transection of my withdrawal was approved on Jan 28th which was six days ago. For six days now all I have been getting from Draftkings is the run around, no one can answer why I have not received my money. I have also requested a call back and of course no one ever called me back. This has been the worst experiences ever, as I have multiple sportsbook accounts and anytime I request a withdrawal, the money is in my account with in hours. Reading some of the complains here it sure looks like they are running a Ponzi scheme. I am also attaching a copy of my withdrawal request. Your withdrawal is processing Customer support has finished review and approved your withdrawal. We are working to process your funds for disbursement.Amount $1,335.00 Method Cage Date Requested Jan 27, 2022 11:35 AM EST Processing Time 1 Hour Status Processing Processing DraftKings is processing your withdrawal request.1/27/2022 11:39 AM EST Approved Customer support has finished review and approved withdrawal.1/27/2022 11:35 AM EST.

If I could this would be a zero! I began receiving emails from this company starting I had logged in and paid $100. Right away I was worried and sent an email to the email posted on their website. Prior to getting these emails I had never heard of this company. I asked that they double check information ( not asking to send any to me) and make sure whoever used my email was verified. The first response was asking if my name was E(I do not want to publish the name). Of course it was not. The next email asked me to send a picture of myself holding my state issued ID. I refused because I do not think that is reasonable nor do I want to give more of my information if there is in fact something happening. What is very ridiculous to me is why they do not have an email verification when someone joins! Most places ask you to register and they send an email asking you to verify BEFORE letting you do anUrging further. In this age of technology and with the numerous scams out there, every company online or not *** REQUIRE a verification email upon sign up. AND none should ever expect people to send additional information about themselves like that!

it is very shocking that there is no security on the "madden simulations" game console that is being used.there are the same accounts using the same lineups all the time it is very obvious they are the same person or "team".It is becoming obvious that if you are not in the inner circle of whoever is setting up the simulation on the game console that you will not win much,while the same groups of people are able to predict the "wild" swings of the very obvious settings adjustments that are being used.they are robbing people and do not even have to provide security on the game console being used to bet thousands and thousands of dollars,all the while not responding to an concerns about it at all,while during the simulation taking place in between quarters they take the screen off the simulation to their own made background.there should be a live cam on something being used to bet money all across the country,and security checks in place to make sure no leaks are going on about simulation settings. every time i try to search for help it is obviously made hard on purpose,cannont find any one to file a complaint with,but they are robbing users of money letting this obvious corruption take place.

They run scamming promotions where they tell u .. if u deposit with us we ll give u a bonus but what they dont tell u is when u try to use that bonus they secretly use the deposit and not the bonus so then u are stuck with the money and u cant use it because its now all a bonus and it wont let u sportsbet or even withdraw it .. my specific situation was i deposited 50 bucks got 25 bonus played a few hands on blackjack where i won $20 dollars and now they tell me the whole balance of 95 dollars is a bonus and i have to play the casino 16 times of that amount to be able to sportsbet or withdraw when I originally put the 50 bucks to place a sports bet.. u try to contact customer service whixh they claim is *** touch with anyone and then u leave messages and they dont get back to u for hours .. i left like 5 messages and got 2 replays hours and a day later .. they literally copyed and pasted some weird terms and conditions and even recited the incorrect promotion i used and incorrect balance i deposited and then proceeded to clear all the messages i left as solved ! So i got robbed the *** there and i cant do anything about it ! Use any platform But draftkings!

I would like to report my experience with the DraftKings Sportsbook which has recently been legalized in the state of ***. I placed a wager on super bowl Sunday 2022 which can be described as a Super Bowl special prop parlay wager with 3 legs that paid 6.5 to 1. All three legs hit, which should have paid me $150, or so I thought. *** I discovered their software somehow combined another losing parlay bet into the winning bet, which was later marked a loss by their algorithms. An obvious error which I tried to point out to their reps. *** I got a few emails from DraftKings saying that the wager was lost and there was nothing they could do for me. This is obvious fraud to which I followed up with the consumer protection department for the state of ***. I am still awaiting results from their investigation.Draftkings mobile app software appears to cheat players due to faulty software which has not been sufficiently beta tested prior to being released to the citizens of *** in my opinion. There are many other negative reviews in the DraftKings download page on the App Store. If my money is not refunded I will be investigating the possibility of a class action lawsuit, since I believe this app is a scam and ripping off other players besides myself.

Well my account has been closed while I was in the middle of making my daily entries as I always do they locked my account. Confused I chose live chat to contact them as it was one of 2 options for contacting *** the other was email and it automatically put me in a situation of using email. This was the response I waited about 30 minutes and 4 or 5 emails trying to reach them about my account being locked and this was there response.Hi ***,While I understand that you're frustrated with the permanent closure of your account, I want to stress that we don't make these decisions lightly. It's our responsibility, as a company, to set up policies and procedures that are in our players' best interest.Responsible gaming and player safety are two issues at the top of our list. With these two concerns in mind, we take requests to permanently close an account seriously. We understand you may have changed your mind over time, but since we're unable to assess your situation with perfect clarity, we always err on the side of caution. As a result, we will not be able to reopen your *** account.Best,***Customer Experience Associate*** Sportsbook & *** never request my account closed and I had 4.59 in my account plus running entries and they just locked me out of it. I have emailed them about 6 more times trying to figure this out and *** STILL WAITING"

As a disabled veteran,I got bored sitting at home and saw draftking's advert on tv,i joined and added money and have played almost or over $4k in sport bets,I had 2 games to the *** playoff finals for me to be a gold member and get 30k dk coin for getting promoted only for draftking to restrict my account and said there was a charge back on my account from my financial institution,I contacted my bank and they looked into it and sent me a physical letter about the mistake from their end,and I see the money reversed back into my account and never reflect on my draftking account,I never used the soo called money they restricted me for.. draftking asked me to submit my bank statement and the letter to prove it was a mistake,I did only for them to still keep my account restricted for over a month and they made me lose money on bets I already paid for reservation and I still have some money in my account to bet. This is stealing to me and I am very sure they will do this to you if you win any big money,no wonder you will see the same people at the top In every game,from soccer,***,golf and *** of people win from 1st to 5th. I suspect they are staffs from draftking,their customer service is horrible,they stopped replying me like I mean nothing. I urge Complaintsboard.com to look into this business the way they looked into robinhood,I am going to write congress also. I will warn anyone not to put their money on draftking!

They have locked me out of my account due to an email issue. I notified them of said email issue, I accidentally put in the wrong one. This was during the super bowl. This weekend I tried to login but was not able to do so. I then attempted to crest a new account with the correct email. I received notice that I already had an account. I tried a change email but that did not work. I then emailed customer service with a full explanation and giving them the correct email. The service rep replied that they had closed the account because I cannot have 2 accounts, understandable, but they failed to update the email. I in my next communication I explained that the account they kept open was the incorrect email and it needed to be updated. This was also explained in the first message and the correct email was the one we had been communicating through. The new rep in the chain, each message was a new person asking me to re-explain the problem which they could have seen in the previous emails. They finally did update the info and I received an email letting me know it had been corrected. But then when so tried to login it said that account was locked. I messaged them again and explained the new issue and asked for an update and/or next steps. They have failed to reply. I have now emailed 3 different people, had to tell the story 3 times, and am worse of than when this started. Fix my account please! Give me access or at the very least an explanation of what the heck is going on.

BANK WITHDRAW MADE WITHOUT MY PERMISSION.I was given a DK Giftcard for Christmas. I already had an account that I funded last year through my bank. Went to make a deposit with this *** and after entering everything, it said "success" and I had the $50 in my account. Logged into my bank the next day and there was a $50 DK withdraw. Emailed and emailed and emailed to find our what this was about. MY bank requires a PIN # for deposits to DK. How the h*** did this happen? I have my bank investigating this right now. There is NO way money should've been taken from my bank account with me not knowing. They put a hold on my account stating it needed to be verified so I couldn't even go in to check transaction history. They sent me canned answers that didn't even apply to what I was asking about. I got one email saying that the *** declined and so they took the money from my bank. (mind you, I had over $3K in my account - why not remove the $ from my balance?) Then I got another email saying they were sorry for the misinformation - that they cannot take money from a bank account without the customer processing that. So which is it?I never got notice that there was a problem with the . I never got notice that they took money from my bank account. And now, no one will even email me back. Hold is off my account - and the *** went through the 2nd time (don't understand that) and I confirmed that there was no way to even accidentally hit bank account when processing a *** deposit. So tell me... how did this happen? I'm pretty freaked out that they could do this. And while their customer service was top notch in 2020 ... it has slid so far downhill since then that it's basically a joke. BE AWARE of your bank information in Draft Kings. Do not trust them.

I opened an online account with Draft Kings in mid-Nov, 2020. But I changed my mind the very next morning when I found out they had no personal phone number. I had to email their customer service department, as email is the only way to contact them. No phone and no chat. I requested that they NOT transfer funds electronically from my bank account. This was on a Saturday and Draft Kings had plenty of time to stop the EFT's. Customer service emailed me saying they had closed my account, which was never officially funded. There was a $0 balance as soon as they closed my account. However, I received 2 notices from their debt collection agency, TRS Recovery Services, a week later saying that I owed Draft Kings $525 and $500 because the EFT's were rejected. That's because I went to my bank on a Monday, before any EFT's could take place. I explained the situation to them and the bank recommended that I remove all funds from my bank account I had given Draft Kings in the event they attempted to make a transfer from the account. My bank told me that Draft Kings was NOT a reliable merchant and could not be trusted because of the fact they don't provide a way way to contact them. My bank couldn't even find a good contact phone number for them. I have emailed Draft Kings several times requesting that they contact me, either by email or phone, to resolve this matter. The account was CLOSED before it was even funded. I owe Draft Kings $0 and have asked them to contact their debt collection company to let them know I do not owe them any money because I never sent them any money. The letters from TRS Recovery Services threatened to report these bogus "debts" if I didn't send $1,025 to them. I called TRS and told them I had no blemishes on my credit reports. TRS informed me to contact Draft Kings so that Draft Kings could resolve by contacting TRS. I informed Draft Kings of this in several emails, but they ignored every email I sent them. And they advertise they have 24/7 customer service? DO NOT even think about opening an account with Draft Kings! If you're going to open a legal online sportsbook account, make sure they have a phone number, online chat, and email so that you can contact them anytime.

I LOVE the fantasy sports... the casino? Basically bankrupt me I have to now sell off some stocks where as i had enough to manage a few month's with no issues now I am doing such earlier. I was well aware of the risks of gambling, but i expected some kind of return. The first day they offered a promotion of 50$ free credits. I got very lucky and won around 500$ a few days later I won 300$. I cashed out a total of 600$ or so out of both winnings combined. I played with leftovers hoping to win more but was prepared to lose of course because that it how casinos work. Now I eventually started depositing my own money and expected some fair outcomes. It started out pretty simple, id go from 40$ to 140$ or something and back down to 40$ or so and back up to 100$+ this was a pattern for awhile. I had no issues with this as I enjoy the thrill of the experience over winning a lot. Soon enough this equal winning and losing turned into losing everything slowly. Spent about 40$ to earn 16$-25$ back if I was lucky id hit a bonus and maybe make a few dollars profit. I have tried sticking to one machine and spin it 100x times , zero bonus. I have tried other machines and zero bonus's.The rare times you get a bonus its a miniscule amount of money. The biggest issue is the constant errors at random times. Sometimes it does seem like the errors happen right before a large win or a bonus. To be honest I wish i recorded my first day to my last.The last straw for me was when every IGN slot and game was unusable by "error" which is practically 75% of the slots and 100% of the poker. The only games that will also generally pay out. This left me with a few slots that generally never pay out and barely will even attempt to hit a bonus. I do not know what is going on but I have never seen such inconsistent paybacks on a gambling application before. I do not expect anything to happen from this but its very unfortunate that i thought id get something back instead of nothing. Not even 25% return overall. 0% return.The very eerie aspect is the withdrawl method. They allow you to instantly deposit but forced to wait for a check to claim winnings. This makes it so that you need a significant amount to withdrawl or force yourself to get multiple small checks which would probably erk any bank. Who wants multiple 20$ and 30$ checks? Because that is what you win when you play here. I expect the outcome to be much worse for someone who had much larger bets but i even tried playing smart. 25cent-50cent bets.The slot machines that advertise 10cent minimums are in reality 20cent . I found this to be annoying as i would of appreciated a 10 cent spin 10x per dollar compared to 5x which pays 1/5 usually compared to a 10x which would most likely pay a 4/10 Once again i love the fantasy sports options they do fine with that and its impossible to manipulate the odds. This casino application is far from a fair way of recreational income. Id rather buy scratch offs than play on this application again.

So, I gotta tell you about my experience with DraftKings. I was having a good time playing some games and trying to win some cash, but then my internet went down. I had to use my hotspot to keep playing, but apparently that's not allowed. They accused me of account sharing, which I don't even know what that means. They took my $280 and said it was due to illegal activity. They even said I have a gambling problem! Can you believe that?

But it gets worse. I got an email today saying they're investigating me and considering pressing charges. They even said they're forwarding my account to the IRS! I never won anything big, just played for fun. And let's be real, we all know those bots are the ones winning the real money. The most you can win is $5000 anyway.

I'm telling you, stay away from these guys. They're trying to sue me for no reason. But I already talked to my lawyer and he said to let them bring it on. I didn't do anything wrong. They're just a rigged site that will close your account and take your money without any real reason.

I've been playing blackjack on DraftKings for a while now, and I gotta say, it's been a rollercoaster ride. Whenever I start winning, it seems like the cards just stop going my way. I've lost so much money on this site that I don't think I can keep playing anymore. It's just not worth it.

One thing that really bothers me is how fast or slow the cards come out. It's almost like someone is controlling the game and giving me bad cards on purpose. DraftKings says they have "fair play" in all their games, but I'm not so sure. It feels like they're in control of everything.

If you're looking for a safe and reliable way to make money, I would suggest playing free games on other apps. Sure, you won't make as much money, but at least you won't be cheated out of your hard-earned cash. It's just not worth the risk.

I'm officially done with DraftKings. They're a losing battle that no one can conquer. They're not worth anyone's time, energy, or money. It's sad but true - DraftKings is stealing from their players and cheating through their game software. It's rigged to cheat the player, and that's just not fair.

In conclusion, I would not recommend DraftKings to anyone. Save your money and play somewhere else. It's just not worth the risk.

DraftKings is a website that has caused me a lot of problems. There are so many issues with this site that it's hard to know where to begin. They restrict my account for no reason, and then they remove the restriction after I've had to deal with headache after headache. They claim that I have multiple accounts, but I explain to them that I helped a friend make one. Then they have the nerve to remove the restrictions and merge the accounts, only to restrict it all over again months later. It's a never-ending cycle of frustration.

Another issue I have with DraftKings is that they don't let you remove your money or transfer it like any normal person. You have to be versed in their language of bull$#*! to even attempt to get your money out. I requested to withdraw my money and be done with their terrible service, but do you think they care? They don't have proper phone support or even proper email support where the response would actually address the issue once and for all. Instead, they just make me want to pull out my hair.

DraftKings is a company that is in it for robbing you and not the service they advertise, which is an online bookie. They suck beyond the dark wormhole of the universe. They suck so much that they should be erased from history. I wouldn't recommend this site to anyone, and I hope that others will avoid it at all costs.

n!

I recently had a pretty bad experience with DraftKings. I was doing pretty well with my bets and then all of a sudden, they accused me of being a computer and locked me out of my account. I was pretty upset because I had money locked in my account and I couldn't access it. They asked me to verify my bank account, which I didn't think would be a problem since my name is on the cards. But then they asked for my bank statements, which I thought was a bit much.

I've been trying to get in touch with them for a while now, but they don't have a phone number you can call. I requested a call back, but I haven't heard anything yet. They already have copies of my ID and my cards, so I don't see why they need more information from me. I'm not going to give them my utility bills or anything else if they can't use what they already have to verify me. I don't trust them to protect my bank information.

On top of all that, every time I start doing well with my bets, something goes wrong with the system or I need to re-login. It's really frustrating because it feels like they're trying to make it harder for me to win. I'm starting to think that DraftKings might be a scam. I've had better luck with Fanduel so far. I give DraftKings two thumbs down!

I just deposited with DraftKings almost 8 hours ago. I was hyped up to take part in the 10k casino match promotion they had. I lost $4700 out of pocket in about 1 hour and within minutes of that, my account was locked. I was asked to submit some documents to confirm my identity which I did. I then was told in an email to reply saying I understood their policies on multi-accounting, etc. I explained I was not using anyone else's account and that I understood the policy. I was then told in a chat that my account would not be reinstated until all parties involved submitted selfies and their documents.

At this point, I have no idea who these people they are referring to are, so my account is locked until further notice. I don't know about any of you, but this is an insanely huge scam DraftKings has going on. I imagine they could just say this to anyone with no recourse. Well, I'll be filing a lawsuit starting today if I don't get my money back or if they don't fix my account. This is complete BS and they know it.

Beware of DraftKings! I mean, seriously, what kind of company locks someone's account without any explanation? It's not like I was doing anything wrong, I was just playing their games like everyone else. And now, they want me to jump through all these hoops just to get my account reinstated? It's ridiculous!

I understand that they have policies in place to prevent fraud and whatnot, but this is just taking it too far. I mean, how many people are they doing this to? And how many of those people are just giving up and walking away? It's not right, and something needs to be done about it.

If you're thinking about using DraftKings, I would seriously reconsider. I mean, sure, they have some cool games and promotions, but is it really worth the risk? I don't think so. There are plenty of other online casinos out there that don't treat their customers like criminals.

In conclusion, I would not recommend DraftKings to anyone. They are a shady company that locks people's accounts for no reason and then makes it nearly impossible to get them reinstated. Save yourself the headache and go somewhere else. Trust me, you'll be glad you did.

DraftKings is a sports betting website that has been around for quite some time now. I recently had an experience with them that I would like to share. To be honest, it was not a good one. I was playing the World Cup game on their website and I was winning for three consecutive days. However, on the fourth day, I was unable to log in to my account. I was worried and contacted their customer support team to let them know about the issue. To my surprise, they locked my account with all my money in it.

I was really frustrated and didn't know what to do. I waited for four days to hear back from them, but I didn't receive any response. Finally, on the fifth day, I received an email from them saying that they had returned my balance to me. However, I never received the money. To make matters worse, the day before I was having issues logging in, I tried to withdraw $400 from my account, but the money never came through.

I realized that it was their strategy all along. They booted the app, causing it to malfunction so that I would give them access to my account. That's how they got me. It's been 12 days now, and there is still no sign of my money. My account is still locked, and I am really worried. I had screenshots of my winnings and my remaining balance, so I sent them to DraftKings, but they never answered those emails.

I would advise anyone who is thinking of using DraftKings to be very careful. They are not trustworthy, and they know how to steal your money. My experience with them has been terrible, and I wouldn't want anyone else to go through what I am going through right now. If anyone can help me retrieve my money from them, that would be very helpful.

I gotta say, I'm pretty ticked off at DraftKings right now. I mean, I'm not even mad about losing some cash on their app (although it does run slower than a snail on a hot day). No, what's got me all riled up is their downright shady business practices and how they're ripping off people who just want to have a little fun.

See, they're taking advantage of all these rules about "responsible gambling" to screw over anyone who complains about not being able to withdraw their money. If you're one of those folks who wants to get your funds back ASAP, or if you've had a bad experience with their customer service and are feeling a little grumpy, they'll flag your email and make sure everyone knows you're a "problem" customer.

It's like they're keeping a big ol' database of all the times you've contacted them and how much of a pain in the butt you were. So if you try to reach out again, they'll already have you marked as a troublemaker. It's pretty messed up, if you ask me.

Now, I'm not saying you shouldn't use DraftKings at all. I mean, if you're into sports betting or fantasy leagues, it's definitely a cool app to check out. But just be aware that they might not have your best interests at heart. And if you do run into any issues, don't be surprised if they treat you like a second-class citizen.

I gotta tell ya, I've been using DraftKings for a while now and I gotta say, I've never had a problem like this before. I tried to make a withdrawal and they blocked my account, saying that someone else tried to log in from a different location. But here's the thing, I always log in from the same computer in NH, so they should have my IP address and know that it's me.

I've been getting these generic emails from them saying that they're there to help me, but it's been days and I haven't heard anything back. I even gave them my phone number to call me and still nothing. And let me tell you, I'm a disabled veteran and I don't forget things like this. If they don't resolve this soon, I'm gonna have to get my attorney involved and make sure everyone I know hears about this.

I work with the DOD, so I'm not messing around. If you're a veteran too, let them know that you're f------ a veteran and they better take care of you.

Update: They finally resolved the issue after about 30 emails back and forth. I didn't give up, even though it took me five days to get it sorted out. I even threatened legal action, but I had a really nice person (not with DraftKings) help me out. I don't want to say who it was because I don't want them to get flooded with emails, but I'm grateful for their help.

My suggestion to anyone who has a problem with DraftKings is to not give up. Keep emailing them, keep calling them, keep doing whatever you need to do to get it in your favor. I knew I didn't do anything wrong, so I wasn't going to let them get away with it. Don't let them get away with it either.

I was playing lightening roullette on draftkings live dealer feature on my cellphone on 1/21/22,1/22/22...I won 3 different *** that included in the lightening multiplier on my particular number I chose and won. All three times draftkings refused to honor the payment and had a excuse as to why I'm. Not getting the payment .the first time they had a legitiment cause not to pay. As i was using a split bet .meaning I split a *** chip between two numbers and that's not eligible. Now I then hit again with only one wager exclusive to the number that I indeed won. Draftkings took the position that the bet was voided because they claim the ball never touched the rail. Idk what that even means but I excused it yet again. . then I placed a total of 67$ in *** on a spin and I hit a 10$ wager on green number 0 ,that was in the lightening multiplier window at 100 times the bet. And the number won. Draft king's paid me 300$ and again claimed that the bet was voided due to human error by their employee when again they claim the ball didn't touch the rail. But yet the paid the original wager almost in full.because the odds pay 35 to 1 in roullette,so even then they shorted my prize. They refuse to honor the sum of 35,00.0/ that they owe me. And are attempting to hide behind a rule book that they believe protects them from honoring their commitments to fair gaming. If the bet was indeed voided by their employees continuous errors,then why was *** paid at all? And furthermore if that was in fact true why didn't draftkings issue refunds to me as well as any patron playing in that game in that moment.they didn't because the automated system paid out what it's program to pay. And I believe firmly that draftkings is basically running a unfair and frankly illegal shell game of bait and switch.they take my money as a loss to myself but have tricks,deceitful tactics, and malicious intent when they have zero intent on honoring the wages customers place inmisplaced trust.

I began provididng statements and pictures to prove my identity in January '21 when I realized that both my *** and checking account had been charged $100 but only one $100 had been credited to my Draft Kings account. I have attempted no less than 6 times with different associates at DK of my predicament and their response has been to freeze my acccount and respond as though I was wrong to cancel payment on my credit card while allowing the accurately credited checking account debit. I attempted to use an *** credit card to open my account with DK. My card had a policy against such use for gambling sites and as such I was informed the card transaction would not go through. Therefore, I used my debit card to fund my account for another $100. THAT transaction showed up on my statement and on my DK balance as $100. Then I noticed that the credit card I'd attempted to use had ALSO been charged but the credit was not acknowledged by DK. As such I disputed the credit card charge and allowed the debit card to serve as my deposit. As such I had $100 and had paid $100 rather than paying$200. THAT was the time that you chose to freeze my account. It's been at least 15 correspondences since then and I can't seem to make anyone there understand that $200 in deposits resulting in $100 in account balance is not acceptable. I'm not suggesting the double deposit was DK's fault in any way, but my recovery of the excess deposit was completely justified. Their continued FREEZE of my account most certainly IS NOT. The amount of the balance $87 makes even small claims court seem like overkill, but I WILL NOT stand for DK continuing to hide behind these tail chasing emails in an effort to wait me out. The money in my account IS MINE. That is indisputable. Their ability to freeze those funds doesn't deter that fact. I would very much to resolve this without going to the time or expense of other steps, but I can assure you this is a matter of principal for me at this point. Thank you for your consideration

This complaint is in regard to Draftkings daily fantasy product. I had a lineup that I had entered 283 times into multiple different contests. I edited this lineup, like I always do, by clicking edit on the lineup page, editing the lineup, and then hitting submit, I also made sure that all the contests I was in were checked when I hit submit to make sure they'd all be edited. After the contest locks I come to find out only of my entries edited and the other 282 were stuck with a bunch of guys who weren't playing (as the edit didn't process besides that one lineup). I immediately reached out to Draftkings support and explained what happened, this is the response I received from senior player advocate "***"..." You say you submitted those edits a few seconds before lock. Our system will do what it can to make those edits across all entries, however only leaving a few seconds before lock to submit those edits does not guarantee the edits will go through before lock. In other words, it is not instantaneous. Our system was only able to edit one entry before the all contests locked." He then went on to say that Draftkings recommends editing at least 15 minutes before lock in order to avoid this, he also said, "Moving forward, please allow yourself ample time prior to contest lock to make your desired edits". NO WHERE on Draftkings site does it say anything about having to give them time before lock to make the edits or that the edits aren't instantaneous, I had no idea. In fact the rules word for word say "For late-swap contests, lineups may be edited at any time leading up to games". ANY TIME, it does not say anything about having to leave ample time or anything about the system not being instantaneous, it explicitly says you can make edits "ANY TIME" before lock, any time includes just a few seconds remaining. I followed the rules, I made my edits before lock, the rest is Draftkings responsibility and I expect to be fully reimbursed my $1,016 in entry fees for this mistake or I will have to proceed with legal action.

Following 4 rounds of emails and a call back request, I have been unsuccessful to obtain a refund of $350 from my account balance that was originally funded for $500 from my *** credit card on 9/26. In addition, two consecutive requests for refunds were cancelled and after the second request my account was placed on restricted status, which locked me out. I was advised that refunds are to be processed in the same method as the original deposit, which was funded by my credit card.In the withdrawal feature online, credit cards were not an option for the customer to request refunds, therefore I requested the merchant to initiate the credit back to my credit card. DraftKings support representative explained that I would need to request $250 credit from *** prepaid card (which was funded from my credit card) and the balance ($100) from a preferred method such as ACH. However, despite my request no instructions were provided on how to process credit to *** and then how would I transfer from *** card to my bank or card to obtain the refund. The support person further indicated to withdrawal using ACH,I would actually need to make a deposit to set up the link with my bank account. This is extremely onerous to simply obtain credit from an original $500 that was sourced from a credit card. Under CFPB guidelines, customers are certainly entitled this refund deposited. At this point, although a check request method is not from the original deposit source it would give DraftKings cashflow (7-14 days processing), and I presumed it may be acceptable ,however instead the request was again cancelled with now a lock out of my account, which was placed on restricted status. On several e-mail occasions, I asked nicely to please process the credit back to *** and that I would opt not to pursue a charge back through ***, which is costly and potentially can tarnish the merchant's reputation with its acquiring bank, making credit card processing more expensive and well as causing high risk exposure to fines and/or termination from major card brands.

In order to do legal sports betting you have to geographically verify your location via cell phone tower triangulation. You cannot make legal Sports bets as this is legal on a state to state basis without your cell phone verifying your location. DraftKings takes exceptional liberties with supposed imperfections in the technology here. They will always notice that I'm in *** illegal sports betting State when it comes time to place a bed but whenever I need to cash out my bed, in line with their terms of service agreement they always seem to fail to acknowledge that I'm in ***. They'll maybe there are some people who drive back and forth across state lines for no reason when doing sports betting. I'm not one of them I'm a casual better. So casual that I will take my money out even when there is a sound lead in my favor. But I can never do that because of the finicky the bug from nature of the draftking supposed technology or so-called technology. As a rule and refused attempts to cash out my money mid game for reasons that seem far too consistent to have to do with technology. There's no interference where I live I mean I'm close to a border but I'm not so close to a border but if that's the case that ambiguity that's to where I'm located is causing problems you should never be accepting my money in the first place. I want you to fix this technology I'm going to stop betting immediately until you do I think it's only fair that I'm read and burst $20 that I've lost because I was refused the opportunity to cash out. You'll be able to see if your technology is worth anything whatsoever that I made several attempts to cash out all of which were conveniently refused I've never had the problem when placing a bed only when cashing out. I want an explanation and I want restitution and I want you to do something about this because as far as I'm concerned DraftKings exists primarily to take money off of the fantasy market, secondly from legitimate gambling losses and secondarily to grift money from bettors using ad hoc technical plausibilites.

I placed a wager on draftkings the info for the wager is as follows ***, during the entire period of the wager (as it is live) I had the option of cashing out and being as how I am an experienced sports bettor, I was taking the time to follow all the games of my ticket and my available option to cash out very closely. Suddenly as all games in my ticket finalized one game was paused and there was no play. The game had no play for 2+ hours and draftkings never settled my ticket. They told me the game had been suspended.(I realized because of this my option to cash out was now gone and the gameline was no longer ANYWHERE on DRAFTKINGS interface, that being said and given all of this they(DRAFTKINGS) should have settled this ticket. I contacted them about this during the period of this inconvenience and they kept giving me excuses. Their clams/excuses are as follows #1The game was suspended but we can't settle the ticket. #2 When the game resumes, which we have no idea/clue when this will be, the line will be back available.#3 cashout is only available some times and not guaranteed(NO *** I KNOW HOW THE CASHOUT OPTION WORKS, but just look at the coincidences) #4 Draftkings tennis games must have a winner before settling (IF THAT IS THE CASE WHY DID THE LINE DISAPPEAR WHEN THE GAME WAS SUSPENDED? WHY WAS THE GAME EVEN SUSPENDED? ALL OF THIS AND THEIR PROCEDURE at the time was just plain wrong, obviously incompetent and a poor intent and cover up to avoid me finding out that their profits come from stealing from the customer. Long story short, as soon as I left my house, and I am not exagerating even the slightest bit, that game was settled in what turned out as my pick losing and me ultimately losing the ticket. I AM NOT TRYING TO BE A SORE LOSER at all, but I know how to cash out, I have been betting for a number of years, and I know how to cut losses short, etc..I also know when something is wrong and a sportsbook should be checked so I will be making a complaint. DRAFTKINGS should have records of all my convo. DID I MENTION I SPENT OVER 2 HOURS WAITING FOR THAT GAME TO RESUME, IT WAS LITERALLY STOPPED FOR 2 HOURS OF NO PLAY AND DRAFTKINGS CLAIMS THEY COULDN'T SETTLE THE TICKET...AT THIS CASE THAT GAME SHOULD HAVE OBVIOUSLY, AGAIN OBVIOUSLY BEEN VOIDED. (A 2 HOUR NO PLAY SUSPENSION!)

On February 12, I received an email from DraftKings. The email was addressed to a woman with my same last name, but different first name. The email was alerting this person (we will call her M) that she had been flagged for trying to set up a second account, which is fraudulent under the DraftKings t&C's. DraftKings is an online gambling site. There is money tied to accounts. I AM NOT A DRAFTKINGS CUSTOMER. I DO NOT WANT MY EMAIL AFFILIATED WITH ANY ACCOUNT. When I replied to the email, i tried to explain that I as not "M"--we shared last name, but somehow MY email got linked to "M"'s fraudulent attempt to create a second account. NO reply. I am now receiving multiple emails from DraftKing's marketing promo emails. I have sent no less than 12 emails to customer service--i keep getting an automated response, addressed to "M", that does not even acknowledge my complaint. This goes beyond simply unsubscribing--i do not want my email associated with ANY account, especially since this involves online gambling and someone who is trying to set up a fraudulent account using my email. I want NOTHING to do with DraftKings. There is NO phone number to call. NO way to speak with a human. I finally had someone reply to one of my MANY emails saying someone would be in touch. No one has been in touch. I sent direct messages on *** to DraftKings. No reply. I posted to DraftKings wall on ***--no reply from DraftKings, but I did have someone reply to me privately saying this also happened to them and after months of complaining, NO REPLY. This is EXTREMELY SHADY. Again, I am NOT a DraftKing customer. They should be extremely concerned that someone is using my email fraudulently--especially when accounts are tied to money. It is insane how much time i have wasted trying to get this fixed--a problem I did NOT create--and NOTHING. No support, no concern, no resolution. DraftKings is extremely irresponsible and the Complaintsboard.com should look into their business practices. There should also be a way to CALL customer service. Sending emails into the abyss with no reply is extremely frustrating. Again, THIS IS NOT MY ACCOUNT, I AM NOT A CUSTOMER, I WANT NOTHING TO DO WITH DRAFTKINGS. I want confirmation that my email is removed from their system and NOT ASSOCIATED WITH ANY ACCOUNT. I don't want to simply stop receiving emails--that is not the issue--I am extremely concerned my email is being linked with someone trying to open a second, fake account. Complaintsboard.com, please help.

Draftkings has permanently frozen my account and funds ($200) over a $16 chargeback that occurred after I filed a complaint to *** and my credit card (***) after I saw a strange charge of $68 on one of my Draftkings transactions of $16 that occurred on October 11 on my *** account. Apparently, *** had a failed transaction the week before that I had done with Draftkings on October 4th that was unknown to me, because the $52 had gone through ok on Oct 4th on Draftkings. When I saw the $68 charge, I didn't understand it and I filed a complaint with ***, who responded with an automated form letter that said nothing. So, I filed a complaint with my credit card (***). Upon further inspection, I saw where *** oddly combined the two transactions into one credit card charge ($68) and immediately withdrew my complaint with *** and ***. I notifed *** and Draftkings on November 2nd with a resolution furnished by *** acknowledging the resolution (I was properly charged the full $68) and the case was closed by ***. I provided this letter to *** and Draftkings on November 2nd and Draftkings couldn't have cared less. Since then, I have corresponded with *** five times, with *** about fifteen times, and with Draftkings no less than eight times, in a professional and friendly manner, keeping them apprised of this silly situation and asking why is my account still locked and my money can't be withdrawn? *** has repeatedly told me they closed the case and it's up to the sellers (*** and Draftkings) to check their banks for the properly received funds. *** repeatedly tells me they are waiting to hear back from ***. *** tells me that is all done electronically. Draftkings repeatedly tells me "they take chargebacks seriously" and then does absolutely nothing further to investigate the matter internally after my repeated messages and pleas with them. Also, there is no phone number to call to talk to a human being at Draftkings. How convenient. I have done nothing wrong here, communicated fully with all parties and paid all required dues. I'm in a continual holding pattern here between an incompetent *** Customer Service and an incompetent Draftkings' Customer Service, ignoring my situation now for almost two months. Now, since November 24th, Draftkings has not reponded to my last two messages entirely. They do absolutely nothing and hold onto my account funds ($200). Personally, I find this to be irresponsible, lazy, and a shady business practice.

DraftKings has suspended my account and has not given me a reason why I no longer wish to do business with DraftKings my complaint is after I advised DraftKings that *** had been hacked for *** and had ever honestly closed my accounts including every account I've ever had with them and held my DraftKings winnings DraftKings never responded to the security issue. they have to keep also never gave me a specific reason of why they could not pay me out via any other method than PO box which is over 30 mi away from my actual residence. their website and what does our policy mentions ACH payout credit or debit card payout of month to *** and regular check. There were many security issues involved with this withdrawal problem that were responded to with responses that advised me of my account being closed to protect themselves. although they owe me a public apology and although they telling me that *** is right to suspend my account with no reason by suspending my account as well and having no help for me with the *** issue who they partner with and again who has been hacked for several months I no longer wish to have a apology all I want is my voice to be heard like the many emails sent from any email addresses to supervisors requesting escalations also reporting people like *** via their chat service who say that they escalated issue but really don't also the apology should have been for maybe acting as if I legally gambled when they allowed me to use their service for over a year in *** where using DraftKings is legal also I have never received my $200.05 check that was sent from *** back to DraftKings who then made me send it to regular mail all I wish is to be able to collect it faster due to the pending election year and not wanting to visit post offices as well as dependent striking here in *** DraftKings sucks now and I have gone over to *** and they are excellent with their customer service. if there are any typos please forgive me as I am typing this on *** voice and translating as I don't have any more time to deal with proofreading or any legwork with DraftKings. By the way I preferred over three people to draft students I've also informed everyone to no longer use DraftKings I will also be going to social media and advising social media that *** has better customer service in my humble opinion. I'll be enough not only did *** go down the drain but DraftKings had great customer service before the pendant *** then it went to zero instead of five stars.

I used the draftkings app to transfer $25 from my bank account to the draftkings website via their pre paid card they are partnered with. The prepaid card is called ***, which is owned by ***. So I get a confirmation letter saying "Congratulations for loading $25." However, there was a problem. *** took $100 from my account. I quickly went to *** and found other people with a similar complaint. I contacted both draftkings and *** customer service and this is what I got... *** tells me there is a glitch on the draftkings app that allows you to take more money out. And they told me there was nothing they could do about it. And draftkings deny there is a glitch. They literally accused me of loading $100 by myself to the prepaid card (and somehow forgetting this), and then manually transferring that $25 to draftkings. This is literally impossible for several reasons: 1) I didn't even have access to a physical pre-paid card at the time. I also needed to register my card on the *** website and be able to have online access to actually do what draftkings accused me of doing. 2) I used the draftkings app to load $25. There is no option on the draftkings app that even allows you to load money to the prepaid card and just let it sit there. The only option is to load money to draftkings VIA the card. So let's say I load $25 to draftkings via the card, my transaction history on *** will look like Bank Card load: $25 WithdrawCash: $25. So the money leaves my bank aacount, goes into the prepaid card, and then gets transferred to draftkings automatically. Guess what draftkings did? They showed me my transaction history and because it says "Load $100, WithdrawCash $25," they used that as a false proof that I manually loaded $100 to the card and then transfer $25 draftkings. They legit tried to scam me and acted like because the transaction shows a withdraw, then I must have done it myself. Basically I was given the runaround and lied to and accused of being too stupid to remember that physically logged on to the *** website, loaded $100, and then transferred $25 to draftkings on my volition. Of course I already mentioned that this is practically impossible since I didn't have the physical prepaid card nor online access to ***. I think they should at least stop lieing and acting as if people are dumb. *** literally told me it was a common complaint and that draftkings has a glitch. Their customer service is completely patronizing. They will accuse you of doing things you never did and act as if somehow you are not smart enough to remember. Imagine going into a store and buying a $25 sweater and having the actual receipt in hand (I still have confirmation from draftkings that I loaded $25) but end up getting charged $100 and then being told "Oh no, you spent $100 but don't remember it. You are incompetent with your money. And here is proof: See it says "$100 was withdrawn out of your account, so therefore you spent $100. Your receipt and all logic is irrelevant. The transaction says you spend $100." That's literally the logic they threw at me.

DraftKings double charged my personal bank account for a deposit that I made onto their gambling site. Specifically, on September 10, I attempted to make a $500 deposit from my bank account to my DraftKings account, but the transaction failed and the money was never deposited into my DraftKings account. Moments later, I successfully made a $200 deposit from my bank account to my DraftKings account. Despite this, my personal bank account was charged $500 and $200. DraftKings does not answer phone calls nor does it respond to emails in a timely manner. As a result, on September 16, I contacted my bank and resolved the issue. On September 29, I received a notice in the mail from a collections agency stating that DraftKings initiated a collections action to recover the failed $500 transaction. Additionally, DraftKings confiscated all of my money that was in my DraftKings account. This was clearly a mistake so I immediately disputed the collections action on September 30 and contacted DraftKings via *** direct message to resolve this obvious clerical error. On October 1, DraftKings admitted that it had mistakenly initiated the collections action. Specifically, I received an email from a DraftKings customer service representative that stated, "I will have answers for your shortly and we will make sure that your account is squared away and the chargeback/collections are dropped." In response, I asked DraftKings for confirmation that its collections action had been cancelled because I did not want DraftKing's carelessness to adversely affect my credit score. I was told that I would receive a phone call from DraftKings, but I never received one. On October 9, I received another email from a DraftKings representative which stated, "Thanks for your patience here. After further investigation, the $500 was never added to your DraftKings balance which was a mistake on our end. Since your bank returned the $500 back to your bank account, we have now reinstated your account. You can now log in and begin to place bets again. We appreciate your patience here." In response, I asked the representative to confirm (1) that the collections action was stopped and (2) that the collections action was not been reported to any credit agency. On October 10, I received another email from a DraftKings representative which instructed me to reach out to the collections agency directly to inquire about the collections action that DraftKings had mistakenly initiated. That same day, I responded to DraftKings and stated that this was unacceptable based upon DraftKings' previous representations. I also objected because the collections action had been mistakenly initiated by DraftKings. On October 14, I was again told by DraftKings via e-mail that I needed to contact the collections agency directly to inquire about the collections action that DRAFTKINGS had initiated. Again, this is the collections action that DraftKings openly admits was done by mistake and without any legal basis. Never in my life have I dealt with a company that acts in such a reckless and careless manner. Nor have I ever dealt with a company that abdicates responsibility for its carelessness.

So to try and make a long story short, I believe that the casino portion of Draftkings owes me a refund (preferable) or site credit at the very least of a good amount. If exact details are needed I would be more than happy to provide them... In the past two weeks I have deposited thousands of dollars into the casino side of DraftKings and have played a game called Finn and the Swirly Spin. While I understand a casino is volatile in no way, shape, or form should a consumer lose constantly and never break even more or less be in the positive. I had issues prior to the past two weeks as well and did receive a call back being this was considered a "streak of bad luck." So after losing more money I figured I would try and hopefully collect some back on a "hot streak" if one was ever possible. I deposited more money and proceeded to play this game 396 times varying my bet between 50 cents and $10. Not once during this period of playing did I receive a bonus. So I emailed them again expressing my frustration asking for a call back or resolution. Replies came and went but no answer or call back and this is from a period lasting more than two weeks to this date. (Reasoning being they are short-staffed and have a lot of calls to make. i.e. They have a lot of complaints to address. Shocker I know!) Magically $50 appeared in my account without an email or explanation. So I played the $50 that evening or the following day thinking that if anything I'd have better luck on the game assuming it was bugged if you know what I mean. I played 36 spins again between the dollar amounts of 50 cents and $5 and not only was there no bonus but there was no minor feature either which often pops up randomly during normal play. (Again my account balance was $0.) At this point not only the question is how is this not fair (and regulated) but how many other people are in the same boat without response or compensation? I've made mentions of contacting the Complaintsboard.com and on the phone call today I received the number for the AG's office in *** along with the consumer affairs phone number since I'm tired of playing games with these "online" companies. Why offer a contact form if no one reaches out? Why offer customer service if there's no respect or communication more or less resolution? Why offer promotions if the consumer will in fact lose? And this neglects to mention the fact that while playing numerous times on my *** the app has logged me out midway through games and bonuses ,and on top of that has told me I've reached a random play limit that was never implemented to yet again boot me from the current game to restart and lose any current progress? My only explanation is that the site does this to reboot its algorithm to ensure the numbers are reset to demand more money and less payout. Simply stated I am not happy with the on goings of this aspect of DraftKings and the customer service has been nothing but a joke. I've had no issues with the SportsBook side or daily fantasy side up to this date. In emails asking for a review of my account there's been acknowledgement that it's been bad but if luck is random when will it ever end? I have enough play time with the account to know better than to expect a change! I sent in an email that at what point would the luck be on the upswing -5k, 10k, 50k deep in deposits and losses? Come on! My experience has been nothing short of poor to put it kindly and this company has not only taken money but time away from me when this shouldn't have been the case. Casinos (in real life) have swings but there's never a downswing with no answer from management or constant losing with no hope. At the very least with a bad day they comp you with either food or money or reservations. Give me a break, DraftKings Casino. There's something wrong and it needs to be addressed and fast.