DraftKings

So to try and make a long story short, I believe that the casino portion of Draftkings owes me a refund (preferable) or site credit at the very least of a good amount. If exact details are needed I would be more than happy to provide them... In the past two weeks I have deposited thousands of dollars into the casino side of DraftKings and have played a game called Finn and the Swirly Spin. While I understand a casino is volatile in no way, shape, or form should a consumer lose constantly and never break even more or less be in the positive. I had issues prior to the past two weeks as well and did receive a call back being this was considered a "streak of bad luck." So after losing more money I figured I would try and hopefully collect some back on a "hot streak" if one was ever possible. I deposited more money and proceeded to play this game 396 times varying my bet between 50 cents and $10. Not once during this period of playing did I receive a bonus. So I emailed them again expressing my frustration asking for a call back or resolution. Replies came and went but no answer or call back and this is from a period lasting more than two weeks to this date. (Reasoning being they are short-staffed and have a lot of calls to make. i.e. They have a lot of complaints to address. Shocker I know!) Magically $50 appeared in my account without an email or explanation. So I played the $50 that evening or the following day thinking that if anything I'd have better luck on the game assuming it was bugged if you know what I mean. I played 36 spins again between the dollar amounts of 50 cents and $5 and not only was there no bonus but there was no minor feature either which often pops up randomly during normal play. (Again my account balance was $0.) At this point not only the question is how is this not fair (and regulated) but how many other people are in the same boat without response or compensation? I've made mentions of contacting the Complaintsboard.com and on the phone call today I received the number for the AG's office in *** along with the consumer affairs phone number since I'm tired of playing games with these "online" companies. Why offer a contact form if no one reaches out? Why offer customer service if there's no respect or communication more or less resolution? Why offer promotions if the consumer will in fact lose? And this neglects to mention the fact that while playing numerous times on my *** the app has logged me out midway through games and bonuses ,and on top of that has told me I've reached a random play limit that was never implemented to yet again boot me from the current game to restart and lose any current progress? My only explanation is that the site does this to reboot its algorithm to ensure the numbers are reset to demand more money and less payout. Simply stated I am not happy with the on goings of this aspect of DraftKings and the customer service has been nothing but a joke. I've had no issues with the SportsBook side or daily fantasy side up to this date. In emails asking for a review of my account there's been acknowledgement that it's been bad but if luck is random when will it ever end? I have enough play time with the account to know better than to expect a change! I sent in an email that at what point would the luck be on the upswing -5k, 10k, 50k deep in deposits and losses? Come on! My experience has been nothing short of poor to put it kindly and this company has not only taken money but time away from me when this shouldn't have been the case. Casinos (in real life) have swings but there's never a downswing with no answer from management or constant losing with no hope. At the very least with a bad day they comp you with either food or money or reservations. Give me a break, DraftKings Casino. There's something wrong and it needs to be addressed and fast.