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I ordered door from doornmore.com online and door was off track. They sent someone out at 6pm. I was out of the country so wife and kids home with door half open. Tech spent one hour repairing, then billed my wife $475. Two months later door broke again and they said sorry. Don't stand behind their work for more than 14 days. Tech said only thing they could do was replace door for $1700, even though he had told my wife at the time door was great.
First of all, the door I ordered was delayed two whole months, and they never communicated new ETA; it was always me calling in and being shocked that more delays had accrued.
When the product finally arrived, the jamb was broken. I had to pay my installer to replace the jambs for $800 materials and labor. I reached out to DoorNMore to recover this damage cost, was told to file a claim, did so, and have been dragged through a multiple reps emailing low-ball or nonsensical resolution proposals. Some of these reps don't read the prior reps' comments, and respond without being up to speed. They at first blamed the shipping company (I paid nearly $500 for shipping, which was separately outrageous), but said they would make things right. But they never did. Clearly there is no motivation to resolve, and there is no accountability behind their products.
Horrible service, over charge. after purchase and PAY IN FULL over $3, 600 they send additional bills asking for more money cost over runs and refuse to ship it. Told me to read the terms and conditions next time.
Hello Rage_Fury,
Our company feels that this comment is actually spam/scam for a few reasons:
1. We do not do installations. In rare circumstances have we done installations and those were for custom made doors.
2. We do not bill for repairs or bill at all.
3. Customers pay in advance for any services we provide.
4. If the customer has to pay for anything they would be notified in advance.
5. The doors that we sell have a warranty from the manufacturer and would be replaced by that manufacturer; not us.
6. You are claiming some "tech" came to your home at 6pm. We are not open that late and we do not have techs since we rarely, if ever do installations.
We would like proof of your claims, invoices or receipts that prove you bought from us. We stand behind our products and services and we do not feel that this is a legitimate complaint. If you cannot provide proof, we would in turn like this comment removed.
Regards,
US Door & More Inc.