Door Clearance Center review: False advertising 6

UPDATE! WHAT A SCAM! After making an official complaint to the Better Business Bureau I've received a very scary letter from the business owner telling me that he agrees to send another door to me in exchange to removing negative truthful reviews from everywhere I posted them, and if I don't remove it, he wants me to pay him $500/day per violation. I am not where this owner is from, but we have First Amendment in this country called FREE SPEECH. I challenge owner to show me pictures of the door before it was packed and shipped that their Customer Service representative were claiming they do with every single door. I just wanted to see proof that door was in perfect condition before it was shipped. And of course, they lied about taking pictures, because they failed to provide evidence to the BBB. Anyways, I just going to post letter that I've received from the owner of the company and let you guys be the judge if you want to do business with Door Clearance Center that is in my opinion are pure SCAM.

SETTLEMENT & RELEASE

For the sole consideration of a 3rd and final attempt to deliver a M320 Prepped Door Slab, the receipt and sufficiency whereof is hereby acknowledged, the undersigned, [First Name, Last Name](“Customer”) and forever discharges Door Clearance Center and, their successors, assigns, agents, employees, and insurers, all of whom expressly deny any liability, from any and all claims, demands, damages, actions, causes of action, or suits of any kind or nature whatsoever, and particularly on account of all damages, known and unknown, which have resulted or may in the future develop to the undersigned through any alleged damages, defect(s) in doors and glass sold to the undersigned on or about May 24, 2022 on sales order #[ORDER] or any other related documents.

Door Clearance Center is making this 3rd and final attempt, because on two occasions the doors have been delivered with damaged, that was not noted by the Customer at the time of delivery. Nor was the shipment refused as the customer agreed to when making the purchase online. If product from this 3rd attempt arrives damaged, the customer must refuse the shipment. Upon refusing the shipment, the customer agrees to a full refund of $2,196.00. If the customer accepts the shipment, he is accepting that it is in good order, and no further claim can be made on this purchase.

It is further agreed that the customer remove all online posts related to this transaction. Any post not removed or new post added related to this transaction, the customer agrees to pay damages to the Door Clearance Center of $500 per day, starting on the day of execution of this agreement.

It is further agreed that in the event other parties are responsible to the undersigned for damages as a result of this incident, the execution of this agreement shall operate as a satisfaction of the undersigned’s claim against such other parties to the extent of the pro-rata share of any liability which is or may be assigned to the parties herein released.

In the event that any other parties, persons, insurance companies or other entities claim, or have standing to later claim, any interest by way of subrogation or otherwise in these settlement proceeds, the undersigned agrees to honor such claims from such proceeds and to protect, indemnify and hold harmless the released parties from any such claim, demand, legal action or judgment.

The undersigned hereby declares that the terms of this settlement have been completely read and are fully understood and voluntarily accepted for the purpose of making a full and final compromise, adjustment and settlement of any and all claims, disputed or otherwise, either in contract or in tort, on account of the injuries and damages above mentioned, and for the express purpose of precluding forever any further or additional claims arising out of the aforesaid incident, it being the express intent that none of the released parties shall have any further obligations of payment of whatsoever kind and nature to the undersigned, or under any contract of insurance.

BEWARE! DO NOT buy doors from Door Clearance Center using their online site! It appears that this company is using VERY SHADY PRACTICES where it tries to sell doors that DIDN'T PASS QUALITY CONTROL to the online customers. My FIRST DOOR arrived with FIVE CRACKS (see pictures below) and MULTIPLE SCRATCHES. I called Customer Service that seemed to be friendly, however, their real job is to entrap you and here how it works. After first door arrived damages, they were kind enough second door to swap the damaged door. SECOND DOOR arrived with MORE NOTICABLE CRACKS with CHIPPED WOOD ON THE SIDE THAT WAS GLUED. It is very difficult to inspect those doors when they arrive, because they are completely sealed in the cage, plus wood doors are very heavy. DOOR CLEARANCE CENTER SHIP YOU DAMAGED DOORS THAT DIDN'T PASSED QUALITY CONTROL WITH HOPES THAT YOU BUY THEM AND FAIL TO INSPECT THEM WHILE REJECTING SHIPMENT! This is Door Clearance Center business model, TRY TO SELL DAMAGED DOORS BY ATTRACTING CUSTOMERS WITH DISCOUNTED PRICES, otherwise they have to throw it away. DO NOT ORDER ONLINE FROM DOOR CLEARANCE CENTER, AS YOU WILL BE GETTING ALMOST GUARANTEED DAMAGED DOOR! I personally would stay away from this dishonest company! Below are the pictures from two damaged doors that Door Clearance Center sent us. Doors also have a very bad paint job where real wood is showing up in the corners. IF I WERE YOU, I WOULD SHOP SOMEWHERE ELSE!

I purchased a double Exterior Knotty Alder double French doors In 2016. They were expensive. The doors arrived with some moisture in between one of the panes. I immediately told them about it and they did nothing. We had no way of securing the building so we went ahead and put them in and would later have a local company replace one of the glass panels. This spring we noticed that the door bottoms have completely rotted. Also the mullions/frames on several of the window panels have rotted also. The doors were professionally painted with premium primer and 3 coats of exterior paint. I spoke with someone at the Door Clearance Center 3 weeks ago and they told me that these exterior doors "were not meant to be exposed to the weather or meant to be outside"...! I couldn't believe my ears! They are sold on their website as Exterior French Doors! I've attached photos and the ad where they list them as exterior doors without anything saying that they shouldn't be used outside. This is a terrible and fraudulent company. They said that the warranty is only for a year. I get that but they are selling doors that should not be used for exterior use and said that there is nothing they can do. If they rot they rot. We have only had the doors for 2.5 years and they need replacing as a result and they refuse to address the issue or get back to us. We have never had wood doors rot out so early after installation. Terrible company, terrible product and terrible customer service and I would advise strongly not to use them.

Door Clearance Center has the worst customer service I have encountered in some time. They advertise doors online but they never have them in stock. If you order doors, it may take a week before they put in the order and then another two weeks or more to get them. It took 4 weeks to get 4 standard doors because someone "forgot" to put in the order. Only after repeated phone calls did we finally get some action. If you call, the wait time may be as long as 45 minutes and my emails were never answered. My contractor and I actually drove to Houston on repeated trips to try to get the order filled. We withdrew our order for cabinets because the price kept changing and the service was terrible. Low prices are meaningless if you cannot get the product.