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I am writing to you to complain about an ongoing issue with Dollar Bank, Monroeville, PA 15146. I have been a customer for 30 years. Just recently I have slapped with NSF fees for my check being held in my account and not available for my needs. Thursday May 21, I depostited a check into my account from my retirement. I was not told funds would not be available for 5-7 days even if it is my money. I wrote bills against this money. Downward spiral with NSF fees eating up most of the check. THis is a crime, a shame to do this to hardworking people like myself. No resolution, turned them into the BBB. I want my the NSF fees back in my account. How do these people sleep at night?
The complaint has been investigated and resolved to the customer’s satisfaction.
Dollar bank charged me $36 late fee and $9 a day for four days because I put cash in a machine on a Friday and they said all of it didn't count until the fallowing Tuesday. I WOULD NOT RECOMEND ANY ONE DOING BUSINESS WITH THEM. ALSO THE MONROEVILLE BANK PERSONNEL ARE VERY RUDE AND MAKE YOU FEEL LIKE YOU ARE NOTHING,
IN KNOWING FIRST HAND & BEING ACUSTOMER ITS NOWHERE U WANT TO PUT YOUR MONEY. I HAVE NEVER DELT WITH SUCH DISRESPECTFUL, RUDE CUSTOMER SERVICE WHO TALK TO YOUR IN VERY HARSH MANNER GIVING THERE PERSONAL THOUGHTS ABOUT YOUR PERSONAL INFORMATION. YOU MAY WANT TO JUST KEEP LOOKING FOR A BETTER BANK & FOR THE FEES THEY CHARGE, IT IS NOT WORTH IT ! I TELL EVERYONE I KNOW BECAUSE NO ONE SHOULD BE TREATD LIKE THIS .