Diamond Furniture Outlet review: Used sophie sectional passed off as new

Horrible Experience! THEY LIED AND TRIED TO PASS OFF THE DISPLAY AS THE NEW SOFA!

I visited the store on Saturday morning. I spent some time discussing a specific sectional sofa with the 3 men working in the store. They told me the one I wanted was available and at the warehouse, and they could deliver it to me on Monday. I took care of the bill and scheduled the delivery time. On Monday, the delivery guys brought in a dirty used sectional that had been re-wrapped in clear moving wrap. It smelled like various perfumes, had hairs on it, and stains around the bottom edge where someone’s shoes had rubbed against it. There was even a hole in the black cover underneath. It was fully assembled. They didnt even bother to unscrew the feet! THEY ACTUALLY TRIED TO PASS OFF THAT DIRTY SOFA FOR A NEW ONE. They had delivered that nasty dirty sofa that was on display in the store to my house. UNBELIEVABLE! I took pics and immediately drove to the store. When I walked in, sure enough, there was an empty spot where the dirty sectional had once sat on display. When I confronted the same 2 men who promised me a new sectional from the warehouse, each had a different reason for why they lied to me. One said that the warehouse was “too far away”. The other said that they didn’t have the one I wanted. SO INSTEAD OF TELLING ME THE TRUTH, YOU LIE TO ME AND DELIVER A USED PRODUCT? That’s called BREACH OF CONTRACT in a court of law. They tried to get me to agree to another new sofa being delivered but absolutely not. You lied and I want all my money back. Come pick up your dirty sofa and refund my money. I will take legal action for this if necessary. This is really disappointing, disturbing and disgusting. They should be shut down for this. I do not recommend this store. Please spend your money with a store who won’t LIE CHEAT AND STEAL from you.

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