The complaint has been investigated and
resolved to the customer's satisfactionResolved Destination Paradise — Sales Practice, Product Issues, Contract Issues, Refund Issues, Collection Issues...more complaints than I can list
resolved to the customer's satisfaction
When I sat through the presentation you were led to believe that you could book all sorts of trips any where you wanted. You can not look at the product you paid for until approx 14 days and of course after the so called cancellation period which isn't feasible for people who are traveling & they already know are on vacation. After getting my password & user code I found out that I would not be able to vacation whenever & where ever I wanted. Of course any place that I've put in isn't serviced and if there is an area close by it tells you when you have to start & finish your stay. It either starts on Fri, Sat or Sun and goes for a week. When I take vacations I leave & return in the middle of the week when flying is cheaper. None if this information was disclosed at the presentation. I especially asked about locations in England, London actually. There is nothing offered in London but hotels and I can get better prices on Priceline. I travel a lot and they sure make this sound wonderful in the presentation that they give. The buyer doesn't realize that the product isn't all that they claimed until it's too late and you are stuck with it. When I was looking for places to stay and noticed the set dates I called the reservation hotline and of course had to leave a message to have someone call me back of course that also sent me a red flag. I never seem to be able to get in touch with a live person. It's always leave a message. What kind of HOTLINE is that? Late the next day Amanda called me back and said that the dates couldn't be changed and if I wanted to be able to pick my dates I would have to book a hotel. I didn't purchase this to stay in a hotel during my vacation. I purchased this to be able to stay in resorts/condos at a lower cost. I did not get what I paid for and by doing much research on the internet I see that others are feeling the same way. If I would have had internet access during my stay I would have canceled on the spot. I guess this fell under the "IT WAS TO GOOD TO BE TRUE" heading. I have spent the last two night trying to figure out how to make this work and meet my needs but it doesn't. It sounds like it isn't meeting the needs of a lot of people. I feel like I was mislead into purchasing a product that doesn't deliver what it was suppose to. There wasn't a hotel price that they had listed that couldn't be beat by someone else. They also should have had a separate cancellation page to make it easier to opt out. They requested that it be postmarked...I don't know about you but on vacation I wouldn't have a clue where the post office was at. You should be given the opportunity to see the product in action first. It would seem that I now join the list of others that were mislead and I sure don't want to pay for a product that is basically useless to me.