The complaint has been investigated and
resolved to the customer's satisfactionResolved DESERT DUNES ANIMAL HOSPITAL — A BEAUTIFUL GOLDEN RETRIEVER
resolved to the customer's satisfaction
Henry Randazzo, DVM, Desert Dunes Animal Hospital, Bermuda Dunes, Ca., kept selling me on deep dental cleaning using anesthesia on my beloved 13 y/o female Golden Retriever.
As a result of using anesthesia on an old dog, she suffered a massive stroke immediately thereafter, but regardless, she was discharged from the animal hospital that same day and in very poor condition. I was told it was just the effects from the anesthesia and it would wear off. It didn't, she suffered tremendously and I paid over $4000 to another veterinarian to help her recover.Incidentally, she had no cavities, no gum disease and her teeth had only slight tarter buildup.
She recently died as a result of a 2nd stroke precipitated by the first stroke, precipitated by the use of the anesthesia. The question becomes, why would a Vet "sell" the owner of a beloved pet on the use an anesthetic on an old dog with no cavities, no dental problems, and no periodontal disease? What would be the advantage and what is the down side?
Wouldn't you think the vet would err on the side of caution and do no harm? It was an unconscionable act which resulted in the death of a very dear and beloved family member, my very best friend and companion of nearly 14 years. I went to tremendous lengths to insure Kona's good health and well-being over the years and spent thousands and thousands of dollars on her medical needs to keep her in the best of health.
Not only did Dr. Henry Randazzo destroyed my baby, he also refused to reimburse for his dastardly deed, nearly $900 and never once said I am sorry for your loss.
The abuse to Kona and the physical and emotional trauma to me and my family has been debilitating and we suffered unimaginable grief. I cry every day and am heartbroken and am suffering more than words could ever describe. I trusted Henry Randazzo and believed him to be the expert and to do the right thing. Surely he knew what's best for my baby, or so I believed.
Clearly he should have erred on the side of caution and should have never talked me into giving an old dog anesthesia except in a life threatening emergency. Clearly I should have known better, but my foolish belief that he is the expert and he knows best changed my life forever.
Never ever have blind faith. My beautiful, sweet, loving Kona was my best friend and companion for 14 years. My life has been shattered and all but destroyed because of Henry Randazzo's greed and my trusting him. He should not be permitted to do this to any other animal lover caregiver and pet owner. PLEASE, everyone, be careful and be cautious and ask plenty of questions. Don't ever take for granted what a vet tells you. Let our misfortunate be a warning to all pet lovers not to have blanket trust and belief that your vet is always doing the right thing. Money and greed are always strong motivating factors for doing the wrong thing.
If you go to Randazzo now, don't ever let him talk you into a procedure that you are not absolutely and totally in agreement with, that you don't feel comfortable with. It will save you unbelievable heartache.