Derby City Upholstry review: Re-upholster - auto headliner

The owner, Gary, comes across as the nicest person who is so honest, yet that this the exact opposite of him. His work is extremely incompetent, a child could do better. He over-promises and under delivers.

He upholstered my auto headliner in January 2023, and it has been a complete nightmare for months. First, he said it would take 1.5 hours to complete, it took over 3 hours, and I waited the whole 3 hours. I could tell immediately it was not good quality work as it had dimples in it, but Gary said it would smooth out over time which it has not. On top of that, he did not re-install the 2 small lights in the headliner correctly nor did he re-install the small, round disks near the back window so there were these perfectly round divots that did not look right.

He made an appointment with me 6 different times to come to my work to make repairs and never showed up nor called to cancel. Then when he did show up, he only fixed 1 of the 2 headliner lights, even though he was told both lights needed reinstalled. So, he had to come out a 2nd time for this, but when he repaired that passenger side light, he did not reconnect the wires, so I had to take it to mechanic to have it repaired. I know he did this on purpose. Then he had to come out another time to install those missing plastic round discs but only agreed to install them after I asked questioned him about it?

He also put 2 dents on the roof of my car from the inside so whatever tools he used caused these 2 dents, and it is very evident the damage was caused from the inside of the car.

Now the headliner is coming unglued, falling down, and he refuses to honor the 1 year warranty. At this point, I do not want him to touch my car ever again.

I want a full refund so I can go to a reputable upholstery company so I can have a new headliner installed properly.

Please see attached photos confirming the extremely poor job that Gary did.