Menu
CB Fast Food Chains Del Taco 1141 N Magnolia Ave, Anaheim, CA, 92801, US
Del Taco company logo
Del Taco
reviews & complaints
Del Taco company logo

Del Taco

1141 N Magnolia Ave, Anaheim, CA, 92801, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
6:00 am - -9:00 pm
Tue
6:00 am - -9:00 pm
Wed
6:00 am - -9:00 pm
Thu
6:00 am - -9:00 pm
Fri
6:00 am - -9:00 pm
Sat
6:00 am - -9:00 pm
Sun
6:00 am - -9:00 pm
ComplaintsBoard
V
5:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Del Taco - drive thru experience

We went to your store located at 1141 N Magnolia St in Anaheim shortly after midnight on Sunday 4/27/19. My wife was driving and we were a little confused as to where were to order . We didn't see an intercom at the menu board. I see now why we didn't see it. It was before the menu board and we drove past it to see what's on the menu. It was also covered by a banner for the Beyond taco and it was dark. Perhaps we were less than observant, but we didn't deserve to be treated the way we were. After waiting for quite a while at the menu board for someone to answer, we drove forward thinking maybe we needed to order at a later point. We waited in line another 10 minutes to reach the window to inquire. We explained to the male, Hispanic employee at the window that we didn't see an intercom there. We asked if we could order from the window instead and he said no. He said there was an intercom there. We would need to wait in line again. By that time there were several cars behind us and the line was slow to begin with. You lost a customer and quite possibly, depending on your response, earned a bad review on Yelp and Google for this location. Please make sure this employee realizes that behaving in such a rude, petty and punitive manner toward a customer is not acceptable. It wasn't as if we had somehow been negligent or sneaky and deserved to be made to wait in line punishment for not being compliant. Perhaps he was sick of people doing that several times a day, I don't know. Were that the case, it was only our first time there. If he felt too many people weren't understanding your set up, that would indicate the fault is on your store's end. For whatever reason, whether she was tired, wasn't observant, the fact is she wasn't clear on where to order. You just don't treat a customer like that. Granted, there were other orders that were waiting behind us but he could have asked her to pull up and park while they got our order. This guy should be suspended or fired. The hurt needs to be put on him one way or another. There is something intrinsically wrong with someone like this and he needs to be set straight in a way that he will remember. You will be doing this hot head a favor. He was very rude. Nail him! Don't feel sorry for him.

Read full review of Del Taco
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.