Dead Sea Beauty Kit/Collagenta — unathorized orders/charges
I am having the same problem as you all with the charging of the account for things I had not yet decided I was going to get. The Collagenta and Dead Sea Beauty Kit are from the same company and as far as I'm concerned if they had worked as well on myself as they did on the subjects they used (they had more wrinkles to take care of than I did at this stage of the game)I would have ben happy and continued on ordering. Their auto-Refills are $89.95 for the same size but if you don't continue with the program you get charged the $139.95. They are charging people before they have a chance to contact them and that is if you can contact them. Products came out of Israel, no idea if United States is location of business. I just recently, after much trouble been able to contact someone via email. They avoided every question I had. When I finally told them of other similar complaints the email I received from this young woman about the complaints board site is what I have copied/pasted below. I cannot believe this company actually belives that peole like us decided to complain just for the fun of it so we could help this site get money.. I am waiting to see my credit card statement comes in whether they have actually reimbursed me with the difference between what they were going to charge me and the price of the refills, which is $50. Thanks for taking the time to read. If anyone needs any help getting thru to them pls feel free to leave me a mressage here on the board. Thanks Deb British Columbia Canada
----- Original Message -----
The reason I was emailing you in the first place was because of the problem I stated in this email but also because I don’t seem to be the only one out there that is having the SAME problem. I send you a link for you to either ignore or as a reputable company take a look at and do right by the people who are not satisfied.
Let me explain something to you about those review websites.
Those website want from us money to contact the Customers who complain because of us.
We have a website and a telephone number, the Customers can contact us via our email and phone number and we will help them.
Customer Satisfaction Specialist
Dead Sea Beauty Kit, a product of DS Marketing Limited