CY Network review: High-tech penetrating glasses 4

Hello, I like to inform you about scamming dealing of saler. I sent you attachment of correspondence between me and Chinese company who are dealing on website sale.
I like to know what is your opinion and is ther some option that I get my money back.
Waiting for your reply
Branko Mendragic

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Branko Mendragic

28. jan. 2021 22:34

Za info
Hi,
I ordered your product HIGH-TECH PENETRATING GLASSES × 1. Unfortunately I got glasses with minus diopters which I can't use. Please let me know the address to which I will return your misleading product.I also expect a refund.
Waiting for your reply
Branko Mendragic
7
Branko Mendragic

Priloge4. feb. 2021 00:17
Dear Rachel, I like to inform you that I sent your " HIGH-TECH PENETRATING GLASSES"- what a scam!, on the address you sent me. The order number was [protected]
Rachel (Support)

5. feb. 2021 11:49

Za jaz

Prevedi sporočilo
Izklopi za jezik: angleščina

Your request (130970) has been updated. To add additional comments, reply to this email.

Rachel (CY Network)

Feb 5, 2021, 18:49 GMT+8
Dear Branko,

Thank you for your cooperation.

We have received the tracking number you provided. After receiving your package, we will issue a full refund to you. Please wait patiently for the package to arrive. If you have not received the refund after the package is delivered, please feel free to contact us, we will help you to confirm the status of the package and refund.

Thank you for your kindly understanding.

Best regards,
Rachel
Customer Service Center

Branko Mendragic

Feb 4, 2021, 7:17 GMT+8

Attachment(s)
Optično prebrana kopija_[protected] (3).jpg
Branko Mendragic

15. maj 2021 13:09 (pred 9 dnevi)
Hello, on February 5th I sent you an item, which I refunded. On the post of Slovenia they say that the package has arrived to you. I'd like to know, will you re
Branko Mendragic

20. maj 2021 09:09 (pred 4 dnevi)
Hello, I sent you mail 5 days ago, asking for a refund your product. I'm still waiting for your reply. Branko Mendragic V V sob., 15. maj 2021 ob 13:09 je oseba
Branko Mendragic

09:51 (pred 8 urami)

Za Support
Hello,
As I can see you don't want to answer me. Instead of future correspondence I'll send it to http://channel.alibaba.com/complaint/home.htm www.supplierblacklist.com www.complaintsboard.com
and www.chinablacklist.org.
I wish you good luck in future and less scam you do.
Branko Mendragic

V V pet., 5. feb. 2021 ob 11:49 je oseba Rachel (Support) napisala:

Your request (130970) has been updated. To add additional comments, reply to this email.

Rachel (CY Network)

Feb 5, 2021, 18:49 GMT+8
Dear Branko,

Thank you for your cooperation.

We have received the tracking number you provided. After receiving your package, we will issue a full refund to you. Please wait patiently for the package to arrive. If you have not received the refund after the package is delivered, please feel free to contact us, we will help you to confirm the status of the package and refund.

Thank you for your kindly understanding.

Best regards,
Rachel
Customer Service Center

Branko Mendragic

Feb 4, 2021, 7:17 GMT+8
Dear Rachel,
I like to inform you that I sent your " HIGH-TECH PENETRATING GLASSES"- what a scam!, on the address you sent me. The order number was [protected].
You can track my package by tracking number LB001342559SI.
Attachment is a photocopy of a post received.
Regards
Branko Mendragic

Attachment(s)
Optično prebrana kopija_[protected] (3).jpg

Rachel (CY Network)

Feb 2, 2021, 10:12 GMT+8
Dear Branko,

Thank you for your reply.

We are sorry to hear that you still want to return the product for a full refund. Sorry again for the inconvenience and frustration. And we would like to inform you again that you need to pay the shipping fee incurred by returning the goods, which will cost you a lot and the returning time may last for about one month according to our experience. According to our company's return policy, we can not issue the refund until we receive the package, please kindly understand. In order to ensure your interests and save your time, we suggest that you accept the proposal we offered. If you still insist on a return, please return to the following address:

Consignee: Feng Liu
Street address: Room 307, Tianshan Dragon City, Fucun Town, Jindong District
Zip code: 321000
City: Jinhua
State: Zhejiang
Country: China

Kindly reminder:
1. Please put a note in the package with the order number, so that we can issue a refund to you once receiving the returned package.
2. Please pack it properly to avoid damage during the transit, otherwise, we are not allowed to give you a full refund.
3. Please provide the tracking number to help us track the package.

We hope to receive the detailed information above.

Best regards,
Rachel
Customer Service Center

Branko Mendragic

Jan 31, 2021, 1:54 GMT+8
Dear Rachel.
I think it was unnecessary correspondence. Please be so kind and send me the address to which I will return your product..
I wonder if you want it sent with or without tracking.
I am waiting for your reply with the appropriate address to which I should send your non-compliant product.
Regards
Branko Mendragic

Rachel (CY Network)

Jan 30, 2021, 14:40 GMT+8
Dear Branko,

We are sorry to hear that you are not willing to accept our offer.

As we care much about our customers' shopping experience, we have checked with our manager and we would like to offer you two special solutions as follow:

1. In order to show our sincere apology, we are willing to raise the refund to 40% of the product to solve this problem. In the meantime, you can still keep the product. Does this sound reasonable to you? In fact, this is already the best solution we can offer. We sincerely hope that you could kindly understand and accept our apologies.

2. If you still find this unacceptable, you can also choose to return the package for a full refund. However, you need to pay the shipping fee incurred by returning the goods, which will cost you a lot and the returning time may last for about one month. According to our company's return policy, we can not issue the refund until we receive the package, please kindly understand.

Please let us know your choice so that we can issue a refund or provide a return address as soon as possible.

Kindly reminder: Please do not return the item until we have authorized the return address in the email. In addition, the address on the package is not our return address. Please note that do not send the package to that address, otherwise we shall not be liable for any losses.

Best regards,
Rachel
Customer Service Center

Branko Mendragic

Jan 29, 2021, 20:10 GMT+8
Hello,
Your offer is more than inappropriate. You have admitted to the administration that a mistake was made by you and you are only offering me a 20% return. The price of the glasses sent is certainly not the same as what I ordered.
I would ask you to refund the appropriate amount if you are not sending what I wanted.
Waiting for your reply
Branko Mendragic

Allina (CY Network)

Jan 29, 2021, 17:23 GMT+8
Dear Branko,

Thank you for your patience.

After checking the website that you purchased on, we found that the descriptions are indeed misleading and the product cannot be sent again. In this case, we would like to offer a 20% refund of the order as compensation, and you do not need to return the product. Is it acceptable for you?

Kindly reminder: Please do not return the item until we have authorized the return address in the email. In addition, the address on the package is not our return address. Please note that do not send the package to that address, otherwise we shall not be liable for any losses.

If you have any questions, please feel free to contact us.

Best regards,
Allina
Customer Service Center

Branko Mendragic

Jan 29, 2021, 5:38 GMT+8
hi,

I ordered your product HIGH-TECH PENETRATING GLASSES × 1. Unfortunately I got glasses with minus diopters which I can't use. Please let me know the address to which I will return your misleading product.I also expect a refund.
Waiting for your reply
Branko Mendragic

Branko Mendragic

Jan 29, 2021, 5:35 GMT+8
Hi,
I ordered your product HIGH-TECH PENETRATING GLASSES × 1. Unfortunately I got glasses with minus diopters which I can't use. Please let me know the address to which I will return your misleading product.I also expect a refund.
Waiting for your reply
Branko Mendragic

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