Crunch Fitness review: front desk staff customer service

In particular I'm writing a complaint about a specific employee named Zach Snyder who on more than one occasion has been very rude. When handing out marketing cards several months ago I told him no thank you my friends are already members and with a very stern almost dismissive tone he stated than you should get new friends and walk away. Most recently the internet was down and I forgot my sign in card. He was at the front desk and I said "I'm sorry I think I lost my card what can I do?" He proceeded to say "the internets down" and walked away both my boyfriend and I just stood their bewildered that a associate would speak to someone like that. Another employee came forward and said "I apologize if you can just write your name down on this paper we will check you in when the system is back up." I work in customer service and always great the front desk whenever I come in and when I leave. Zach always has the worst most ignorative attitude. I've been working out at this gym for a few years off and on and it always seems that Zach is very friendly to girls he deems "attractive" while others aren't worth his time. I would not be shocked if this isn't the first complaint as two of my friends that workout at that gym have also had bad experiences with him. I'm not one to complain but his attitude is ridiculous.