Crunch Fitness review: disrespect to customer

Hello, I am a crunch member from last 2 years and I never had any bad experience with the service, so far. However, today my wife booked an appointment with personal trainer to learn more about equipments and what to do and how to achieve fitness goal. I was the one who had put some good words for crunch, so that she can join it. She met a personal trainer named JOBANPREET SINGH. So that PT just gave her a piece of paper which contains her BMI, he did not teach her how to use equipments, my wife is suffering from lower back pain, I believe he shud have not only explained her how to use the equipment but also what is the correct posture to do any exercise. Joban just spend 30 minutes with her and then we have gone again to meet him, so that he can guide us together to achieve our fitness goal. However, he insisted us to book an appointment again, he did not helped us and he kept asking again and again to me that am I a member or not, I told him more than thrice that yes I am a member I am a member and then he said ok book an appointment. I said no and moved on to do my workout. During my workout I noticed that he was doing nothing just standing at the front dest talking, gossiping. So even though he did not had any appointments lined up he denied to help us, he was free without any work and he denied helping us. So far I was ok with everything. HOWEVER, WHEN I WENT AGAIN TO FRONT DESK TO GET ACCESS TO HYDRO MASSAGER, HE(JOBANPREET SINGH) WAS AT THE FRONT DESK, I REQUESTED HIM RESPECTFULLY THAT I NEED AN ACCESS TO MASSAGER, HE LOOKED AT ME AND DID NOT REPLIED. I ASKED AGAIN THAT CAN YOU PLEASE HELP ME GET TO THE MASSAGER, CAN YOU GIVE ME THE ACCESS, HE IGNORED ME, HE DID NOT ANSWER, HE DID NOT RESPOND AND THEN HIS COLLEAGUE CAME OVER AND HELPED ME TO GET ACCESS. THE ANSWER WHICH I GET FROM HIM FINALLY WAS MORE AWFULL HE SAID THAT I AM NOT A FRONT DESK SO I AM NOT OBLIGE TO HELP YOU. I FELT SO DISRESPECTFUL I FELT TOO BAD. WE PAY TO GET SERVICE, THIS IS NOT ACCEPTABLE FOR ME. I AM SURPRISE AND I DONT KNOW WHO HAVE GUVEN HIM THAT AUTHORITY TO IGNORE AND AVOID CLIENTS. ATLEAST HE SHOULD HAVE REPLIED TO ME ATLEAST HE SHOULD HAVE SAID NO TO ME. WHEN I COMPLAINED ABOUT IT TO ANOTHER COLLEAGUE, HE WAS STANDING THERE AND LAUGHING AT ME. THIS IS ZERO CUSTOMER SERVICE. THE WAY HE BEHAVED WITH ME, HE DON EVEN DESERVE THAT JOB. HE HAS ZERO CUSTOMER SERVICE SKILL. I WOULD APPRECIATE IF SONEONE CAN LOOK INTK THIS AND GIVE A REPLY TO ME. WE DONT EXPECT THIS KIND OF SERVICE FROM CRUNCH. PLEASE SOME ONE SHOULD TEACH HIM HOW TO RESPECT PEOPLE HIW TO RESPECT CUSTOMERS.