The complaint has been investigated and
resolved to the customer's satisfactionResolved Craftsman Leaf Blower — Equipment dissapearing
resolved to the customer's satisfaction
I took my leaf blower in for repair to Sears. I was told that it would take 10 days. Two months later a lady called and told me that it needed a new carburetor for $ 90.00. I told her that was Ok and to go ahead and she told me I would be called when it was ready. One month ago after finding the right phone # I called and was told that it was ready. Today 4/18/2011 I went to pick it up and was told that it was destroyed. I was also told that a registered letter ha been sent to me and came back to them. My letter box is sealed and I never received any registered letter. My phone # is clearly on the receipt that they gave me but no phone call. On the paper work that I was given no where does it say that that an item would be destroyed after a period of time. I paid Sears $29.99 when I took the blower in for repair, at no time was there any mention of me getting my $29.99 back at any time nether loan the blower. Why would anyone put a new carburetor on a piece of equipment and then destroy it. I don't think so. I have been a customer of Sears for many years and I don't understand this non caring attitude from Sears at 1620 South Abilene St. Aurora CO 80011. I want my Leaf Blower back.