The complaint has been investigated and
resolved to the customer's satisfactionResolved Cookie Lee Jewelry — Poor service
resolved to the customer's satisfaction
I was a Cookie Lee consultant for a few years (although I didn't sell much) as I was not really pleased with their shipping policies. After all, I was selling their products yet I had to pay all shipping costs (of which I always let them know how I felt). Even if I had to return product that came faulty, I had to pay shipping both ways which I thought was very unfair and just wrong. Therefore I ended my relationship with them. Recently I received a letter stating I had a $60.00 credit from product I had return (that was faulty when I received it) and they were sold out so it left me with a credit that I had completely forgotten about as it was about 1 year ago. (They had never reminded me of this) So they told me to pick out product in exchange of the credit which I was fine with until they wanted my credit card...you guessed it...to charge me for a $3.00 shipping fee! I told them it was their fault I had to ship their faulty product back to them and I had already paid shipping on it...2 times (as the buyer lived out of town) and was not going to pay it a third! They said that this is my only option. I cannot transfer my credit to a friend I know who sells Cookie Lee, I cannot have a cash back refund...only merchandise that I have to pay the shipping on! I asked them if they were willing to leave me with a bad taste in my mouth for only $3.00 and they so as much said yes! How pathedic and petty!!! I have never heard of any company that you have to pay shipping on their product that you are selling for them...especially if they send you faulty product. I am appalled at this company and VERY HAPPY I LEFT. I try to let everyone I know just what a cheap company this is and how they treat their consultants!! Pathedic...just Pathedic!!! To make it right...the fair thing to do is allow me use my credit with shipping on them...after all ...its only $3.00 It doesn't take that much energy to bad mouth them and I have no problem spreading the word!