Connect Distribution Services

I used this company for first time today

Got wrong part sent to me and I gave them the serial number etc

And the cheek of it they want me to pay for return with there fault ?

Avoid this company people I have made a complaint to trading standards I suggest you all follow suit we can then name and shame this rip off company !

Before I placed an order on Glen Dimplex/Stoves website I wish I had known that the order was actually being placed with Connect Distribution. Never heard of them, but have now. I think I have been scammed. Luckily I paid with Barclaycard and they are investigating. Watch out Connect

My order was shipped to an incorrect address. Despite multiple contacts, they keep telling me there is nothing they can do and it is too late to correct the address. THIEVES!

Unpleasant experience to deal with compared to the more established component suppliers such as Farnell, RS or Rapid. They seem to be a big company with all the charm of HMRC and about as easy to speak to a human being on the phone. Website is confusing and counter intuitive to use and it can take months for an order to arrive.

BAD service when product arrvied is was broken rang to get it replaced told i have to pay again before they replace goods so ask for money back told cant have money back until i return goods i returned goods same day 2 weeks later still no refund when i rang they said goods had not been returned had proof they had the item back thru DPD parcel delivery they still said they have not got it so ask to speak to a manager he told me the same i told him to check with DPD 25min later while still hanging on the phone he came back & says oh yes we have it so ask for my money back still waiting for money 3 days later dont use just BAD goods & BAD service M JOHNSON

Almost every order has problems. Since they hold exclusive parts agencies for various manufacturers, we have no option but to use them or scrap the client's product..there's no competitor to go to and they know it. Stock levels are low, they seem to have to order-in alot of parts on an ad-hoc basis. Each back-order incurs a £7.14 charge, so for example 10 small plastic parts from a CD player items out of stock will incur a £71.40 carriage charge! When you ring you get through to a call centre staffed by young people who often have a poor command of english. They record your calls and are always ready to warn you not to question them as they have 'evidence' of what was said. This is a components supplier, not the CIA! Rude, incompetent and arrogant company.

You not get anywhere with this company……

I have returned various items to them in the past for credit because they supplied the wrong item and they denied that they ever received them so I lost out

When I rang them to complain I was charged 30p a minute and held on hold for over 20 minuets.

I have friends all in the trade that have lost money

Avoid connect distribution do not buy from them.

A ruthless greedy company.

Received email from Mr Lloyd regarding incomplete quantities of lawn rake tines. We responded to this email same day advising Mr Lloyd we will check our system and will be advised be advised
accordingly.
After checking the part there was an error with the information stated against the part on the website and the part in fact is a packet of 6 and not a packet of 8. We amended our systems and emailed Mr Lloyd advising of this in which he phoned asking to be refunded the carraige as he believed it was not his fault the website was miss leading, this will agreed to and a refund was requested on 18/05.
A refund was processed for £4.98 on transaction reference number [protected]. Mr Lloyd was advised of this by email and telephone on 18/05.