computer network/information services review: Amazon Purchase 1

I purchased a cellphone battery from them in Oct 2015 through Amazon.ca The product was detailed to arrive between Nov 13 and Dec 4th/2015. My order number was [protected] I did not receive the product, nor was their contact information available through Amazon to issue my complaint and send my request for a refund. Reading through the other complaints against them I would say not to purchase anything by their name.