ZML.com review: deceptive practices 67

I TRIED THEIR FREE TRAIL AND TOOK MONEY OFF MY BANK CARD UNLAWFULLY AND WITH OUT MY SAY SO!

This people took $57 and some change out of my checking account without my authorization. When you do a search to download movies theirs is the first website to come up. They only give you 24 hours to cancel your subscription and then they take the money and don't even check to make sure you want to keep the service. Then it takes at least 5 hours and in some cases 14 hours to download a movie. You have to stay up an entire week to download the movies you entitled to. Unfortunately you can't because after a certain amount of time or downloads you get error messages and can't continue. I want to hurt someone I'm so angry. Makes it hard for legitimate businesses because now I'm never buying anything on the internet again. Done!

Like many services these days; they place a "hold" or "credit authorization" on your account prior to allowing you to sign up. That's not a bad thing per say; NetFlix has hit me for $59 once and when you sign up a a BlockBuster store you're hit with almost a $100 hold. Gas Stations hit you for $250 to $500 just for pumping $60 in gas. It goes away after a few days to a week or so if you cancel.
As for the 24 hour trial, READ!

It's stated you need to cancel within 24 hours. If you took to time to READ what you were clicking through, you would have known. If you fail to cancel and got charged; it's not a scam, it's your own stupidity.

As far as any holds go, it's to make sure you're able to pay for what you take.
lostinlodos

I read on the web site that I had a FREE 01 day trial. In the same day, $2.99 and $48.68 was placed on my credit card without my authorization. I've been trying reach them via email but they do not response anything. I have not made any download since then because I do want my money back. These guys are not worth!

I JUST WANT MY MONEY BACK

i would like it to have explained premium information without pressing the upgrade button. i thought i was getting info to upgrade, and instead i was charged 39.5 euros ($54 american). i immediately withdrew my application (before i left the page). the payment was deducted from my account, and it read like it would happen monthly. I contacted my bank and was unable to stop it, so i closed that account. I was happily surprised to see that zml HAS refunded my account, and my fear of fraudulent practice was relieved.this company has gotten a lot of bad reviews from this and other sites, i felt i needed to say, that they did right by me
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yah that ###ing jus happened to meeh to and from two diffrent sites they ran my credit card ###ing low how cand i get mi money back cause it also didnt let me download any movbies either

I was charged $54...I'm having to file a claim with my bank. This site is absolutely fraudulent, you are charged the monthly fee immediately, NOT after the 1-day 99 cent trial period. There's literally NO way of contacting them either, no phone number, no customer service, only a service request form. I am out almost $60 and there's nothing I can do about it.

went for $.99 deal, was charged $54.00 before 24 hr. was even up

I also was scammed but instead of them taking 29 or 39 dollars they took out $55 from my account I have emailed them repeatedly. I was on their site, put my card info in and then automatically checked my bank account to see what was there. $55 stolen instead of 99 cents. How do we contact them to get our money back? All of the time that I was on their site was 20 minutes. I think I will also be contacting legal advice as well. SCAM SCAM SCAM!

I was charged over the weekend. I saw.a charge for 34.32 as a pending transsaction comming from a co. Called newkinocenter.com. my bank could not tell me who were these people. Well, after carefully searching the internet found out that this entity works with or is the same as zml.com. Now, I must say I have used them in the past no problem. And yes I had requested for the 24hr access only. It clearly says on their site no more no less for a 24r hr 10 downloads access. That was all I wanted, but, to my surprise they chaRged me for the montly service. That should have only happend if I had clicked on that button that says to upgrade to premium service for 233 downloads. But, I did not click on that button. Neatless to say, I was not able to download not even one movie. I was extreamly slow. So I just logged off. I have a recipt that says I paid for a 24 hr access only. Yet I was charged more than the .99 cents. I have immediately emailed them called my bank to report fraud my bank still paid them because they did get the authorization via web. They did indeed, but, only for .99 cents. There teerms and conditions clearly says subscription can be canceled within 24 to 48 hrs. Also says that they issue refund within 2 days of the reported incident. Its been much more than that and still no refund. They only sent me an email 2 days ago that the refund would take 5 to 7 days. Now you be the judge they have there own terms and conditions yet they don't abide by them! Anyone wishes to contact me, email at sandrabernal31@msn.com .

I do not know how ZML got my info- in fact I got an email thanking me for joining with some member info. I said, "wow, cool, I'll check it out." I downloaded a few movies, which took forever, and some with no sound. I started to wonder how they got the distribution rights to some first run movies and THEN found that they had my credit card info! Holy Crap! What is going on?

this mother ###ing website is a SHIITTY! i do get a scam exactly same as you guys say 99cent per trial day. Bunch of hackers! they charged my account over 50$. Before i didnt buy my amount was like 54.95$ and then after that was like 87cent i was so piss! After i got charge i call my bank account and they also give me phone number to contact them but when i call them they leave message which say " if you call for zml.com you got wrong number" their phone# if you dont trust me you can call them [protected]) If you guys got overcharge you should talk to your bank account about the issue. But anyway i got back my money idk how i got back i think my bank account re-credit for me so. DONT NEVER AND EVER REGISTERED FOR THIS SHIITY WEBSITE BUNCH OF MOTHER ###ING HACKERS IN HERE! you should be carefully next time. Good Luck to you all:)

This company is the biggest rip-off I ever ever seen. They told me they were going to charge my card $0.99, and I was charged $54.99 the next day. I have been trying to get my money back, but they refuse to call me or give me a number to call to complain. I did however dispute this with my credit card company, and they have told me not to use the website anymore and they would refuse to pay them. It will take up to 15 days before the money is available on my credit card, but at least I won't be responsible to pay them. They are the biggest scam out there, DO NOT try them out... you'll regret it!

You guys are lucky! I signed up for the .99 cent 1 day trial and over the past 2 days they have taken $108 out of my account! I am printing some of these complaints off and bringing to my bank along with the email where they said before they hit me with the 2nd charge that I would be getting a full refund!

I joined up 4 days ago and the site is brilliant. I'm from Australia and had no problem understanding what I was getting into. I dont understand how people think ZML is a scam or illegal. Countries have different release dates of movies, so I believe ZML isnt doing anything wrong. I was aware of the deal - 10 movies for 0.99cents, but decided to pay $60AUD because of the exchange rate. alot of good movies - eg Avatar, Underworld movie series, New Moon - just to name a few . Its alot cheaper then having to go to the video shop & ZML is adding more movies each month which is great.
Its not P2P and you download movies for private use only, nothing illegal about that.

There is enough information on the website to explain the set-up aslong as people read all the info first. Yes people, you need to read things first before clicking.

favourite... lol how dumb

I love it, people are so dumb...
You trusting fools are the kind of people that keep mediums in business, you will hear what ever you want to hear, and it is always someone elses fault!
My favourite complaint here is one that involves lots of "cursing" as you Americans would say. How can you expect to be taken seriously if you cannot control your mouth when trying to outline a reasoned argument?
There are options (if you had bothered to look) that allow you to put $19.99 into your account without signing up for a deal. The risk based decision then comes from a bit of pre-research before you hand over money, the same as any transaction that you might make anywhere in the world. Ask around, anyone who knows the slightest bit about the internet, hell even a gym membership, would tell you that a trial is always fair.. it's a virtual foot in the door.. but will make you work real hard to get out of it.
My advice is to ensure that you take time, do the due diligence and start looking at your own actions before you embarrass yourself when the T&Cs are then laid out in front of you in black and white.

thy tried charging me $56. I am glood the bank denied it and called me.

I walked into the criminals as well...trying now to unsubsribe...hoping no more money will be taken out of my creditcard

posted this on a few other sites:

I signed up to zml on a whim because it was only a $1 and it advertised that it had an old movie I was looking for. When I got in, it did not have that movie. Out of curiosity I wanted to check out their upgrade plan and pressed a button, and bam, I was automatically upgraded.

I reviewed their FAQ and immediately cancelled. I sent a message to their customer service. I didn't hear back. Their billing records said my card was declined anyway and membership cancelled. But fast forward a few weeks and I find that I was charged ~ $60 because of the exchange rate.

After reading various sites I decided to cancel my credit card. My credit card company couldn't do anything about this dispute. Anyway I emailed zml again and they thankfully refunded the money (of course the bank cuts into the exchange rate... but that's the ###ing bank for you). And I saw a history of my past inquiry. So I suppose their communications systems aren't 100% reliable either.

If you read the FAQ carefully, they have a policy of refunds if you don't download any movies. Always try to read the terms! I still found their service very shady and feel sorry for the people who were charged, but I was lucky enough to get a refund. It was a hassle for me too.

too long didn't read version:

pros:
refunded my money

cons:
-customer service isn't reliable you may need to message them again
-upgrade button has NO confirmation
-didn't have the movie they advertised

they got me for 57.43, and have another 57.69 pending.I canceled within 30 min.didnt even download anything, comps too old.they are still taking money

that's true they told me just .99 n when i check my account i see they take $57.45, the same time i text then, to cancel after 3 day the give me my back and take it after the next day again don't go to ZML .

Me too. Website says nothing about recurring charges. Said I had a 24-hour 'trial' period to d/l movies for $.99 (up to 10 movies I think). First (and ONLY) one I tried to download got an error. Tech support said to 'try again'. Then, charged $57.54 to my bank account. I have emailed them for a full refund AND canceled .. all WITHIN 24 hours of creating the account. Have not heard back from them yet.

OMG...I wish I had read the reviews before I signed up with them. Same thing happened to me. Supposed to be $.99 for a one-day trial. They hit my credit card up for $57 and some change plus $1.75 (instead of the $.99). Pissed anc can't get a refund. Tried downloadng as many movies as possible today...OMG takes 14 hours for some movies, 5 hours for most. Can't believe it. And now it won't let me download anymore. Keep getting error messages. how do we shut these people down?

You all sound like idiots ! You can't get something for NOTHING ! And the reason you can't get movies to download is because you have NOT read the directions ! My gosh you all must be a bunch of frickin LIBERALS, And if you are, You know I am right, You expect to get something from someone (the movie company) and NOT have to pay ! read the fine print before you flip out next time. This web site is AWESOME, I download a couple movies a day while my husband is at work, Yes some take a long time, But I clear disk space every couple day's and then it works fine.

I wanted to try zml at first so i went on ahead and charged the .99 cents to my card only to find out that instead of taking just .99 cents they also took 56 dollars.When i emailed them to try and get my money back they keep responding by trying to send me to a link that does not work.Of course i cancelled my account with them within 30 minutes of this happening though i am still having trouble contacting anyone about getting my money refunded.

I too was taken in by this scam. for $57.90. I noticed it when I checked out my bank account online on 1/5/10. They had a link to their website in the withdrawal section on my bank statement online so I emailed them with the explanation in the field that was provided on their website for cancellations and complaints . The amount was credited back to my account the next day. I checked my bank account on 1/10/10 only to find out that they had taken it out again so I contacted my bank, put a "block" on them and ended up having to get a new debit card and have the bank investigate zml. Thanks to all of you for contributing to this thread.

these people are the worst to deal with. my step son got on here when his father and i where in bed and took our credit cards and used my info to sign up for this and now we are stuck with these charges that we did'nt even allow. this kid is only 16 years old. they even put a private phone number on here to contact them, so we called and it was son young girl that had no idea that they where using her phone number. so we are reporting them to the better business companies to see if they can stop this company from cheating all these people out of there money. we are very unhappy with the child and is paying us back big time cause this coast us alot of money. so be aware of these people and most important your children getting on these things and using your info and credit card info too. sorry to all the people that are dealing with this problem and we need to stop this company dead in their tracks from getting other people too! WATCH OUT ZML HERE WE COME!

Help..I like most of you was gonna try the .99 trial..but on doing so saw that i could only download prior to 2008..so i went ahead a upgraded right then..
i used the site for a day..downloaded a few movies then logged on the next day and it said my account was inactive..and had a button to activate account..i clicked it and it was wantin me to do the .99 trial ..as if i didnt ever have an account with them..ive wrote them 2 times already with no response..
i like this site the movies i have downloaded are good quality..but it just wont let me have access to this site..and download movies..ive paid for my month but have only had it 2 days..
can anyone help? know anything bout this?
thanks

The fact that they say you have a 10 day trial at that low price is wrong! However.. The site is not a scam as most of these people would lead you to believe. The movies are real and of good quality. I have downloaded almost 200 movies, which if multiplied by normal the normal dvd price of $20.00 is $4, 000 worth of movies. I have been with this site for 4 months, and at 40 bucks a month is... well, you do the math. But yes, they will charge for more than their "trial" period price, which they really should stop saying that, because their service is beyond the best I have ever seen, other than limewire, which kinda sux when it comes to movies.. so if you want free stuff, just go get a torrent or something.

I have been a member for almost 3 years never had any problems. Pick the type of download, click download and wait for it to complete download then watch the movie. Nothing hard about that. I would have to say read the agreement before pressing the buy button. It tells you how long you have to change your mind. Which is 24 hours only one minute pass that is not their problem. Before I go, I called a number of the movie studio's to see if this site is legal... as well as emailed them. They have NEVER told me it is NOT legal to buy from this site.

1/1/10 SCARY! Thought I'd give my card info and join the site to get a look at .99 downloads and gain access to site. The site gives no info about costs other than that. So joining I can gain info! Right? It's probably a fee per movie depending on what movie and you have to join to find out? So? I joined and gained access. In the upper corner, button says upgrade to premium. Great! I'll click there and it will tell me info there about their premium service, cost, etc. After all, I'm not buying anything yet. WRONG!
Immediately it reads: "For your safety and privacy our charge on your credit card statement will appear as assist.onlinervideos.com" Premium Membership has been activated. Now I have 59.95 charge on my card! I don't see anywhere on the site where they explain their service and costs! This site must be a scam site. 10, 000 movies! Looks like a great site, just what you want! But watch out! They must be doing this deliberately to have their site so poorly vague and then charge you like this! In my opinion::: SCAM, get out quick! I've e-mailed them immediately and will contact bank on next business day.

ZML - I was just looking for how much the "premiun" membership was going to cost.
I had already entered my info for the.99 cents thing and it automatically said "thank you for joining" for @39.90.
I immediately got off the site and emailed them /i was cancelling the CC. they replied and until I see my CC statement, they said they were removing the charges.

I will keep you informed.

Lou Cossa

zml is a chinese scam, the [censored] are sitting back in china laughing at you all

I hope I don't have that bad of an experience trying to get my money back. There is a new charge on my account for $57+, how in the world would they get that figure. I don't like deception, if you weren't going to charge my card .99 for the trial then don't say that. I hope someone contacts me soon, I have no money to spare a whole $60 bucks. I need help. Maybe I need to seek some legal help.

ZML
This service is a virtual Russian based company. No bricks and mortor, in a country that doesn't care about anyones rights.
Obviously, if they allow someone to download a movie still playing at the theater the service is functioning illegally. But you all know this, its too simple to miss. Good luck getting any U.S. based organization to care that you lost money trying to steal from our own movie industry. You'll be lucky if you are not in trouble for trying to do something that even in ZML's terms and conditions you violate.
Quit whining and pay the monthly fee. where else are you going to get these movies? especially in an unlimited membership for $40.00/month? I'll bet you spend that either renting movies, games or going to the theater to see the same movies available at this website.

Below is the text contained within my reason for cancelling 'sunscription' with ZML:

You advertised that you had the tnt/hallmark movie 'The engagement ring', and I paid 99 cents for a 1 day membership. I then discovered a few things:

1. You do not, in fact, have the tnt/hallmark movie 'The engagement ring' available for download.
2. Your designers/developers are sub-par, to say the very least. Your site is sluggish, your server returned an error for 90 minutes+ after I'd registered, and your WAY TOO front end heavy.
3. Recurring billing. I can't stress this enough, so pay very careful attention YOU ###ING ###S:

A SUCCESSFUL BUSINESS BECOMES, AND REMAINS, SUCCESSFUL FOR ONE REASON. AN OFFERING THAT CONSISTENTLY OFFERS REDEEMABLE CONSUMER VALUE.

1. Your content sucks.
2. Your site functionality sucks.
3. You automatically bill a customer $39.99 24 hours after he/she has paid 99 cents for a 1 day trial.

If I'm charged 1 red cent more than the 99 you ###ED ME on, I will come after you with my LLC's counsel and, much more importantly, I will make it my business to tell as many people as possible about what happened here. I run a social media site [censored]heads, so feel free to call my bluff.

The second most unfortunate part of this is that I have to explain this to you. The most unfortunate part of this is that I've wasted my time on you clowns.
--

To all the people who posted above: Let's take this co. down. Copy and paste your experience everywhere you possibly can.

Same thing with me too. had the promise of the .99p free trial, but just as i was about to click on the acceptance button i noticed a box appear that said something about £39.90, being a bit worried as it was my mums credit card she allowed me to use in her presence, i downloaded my chosen movie then urged her to check her account as i had noticed something briefly that wasnt explained from the outset and guess what? she had been charged £39.90 within a couple of hours! I, like everyone else will now do my damndest to have this stopped. I will contact the people responsible and the all the authorities who need to know about it. And i will not stop until i have achieved the desired result, I.E to have my mums credit card refunded and this website prohibited from operating any further in the way they are doing. Im disgusted by what they are doing, they are con people and a pack of ###, and they have ###ed of the wrong person!

zml have taken 109dollars even after i cancelled my credit card i have reported them to the bank who are investigating please people be careful cause i dont know how they managed to get my NEWcredit card no. from pissed off new-zealand