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2.4 25 Reviews

Xforex / XTrade International Complaints Summary

8 Resolved
16 Unresolved
Our verdict: Engaging with Xforex / XTrade International, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Xforex / XTrade International reviews & complaints 25

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4:57 pm EDT
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Xforex / XTrade International I got scammed and was able to get my money back.

Coinfx market is a big scam broker, I paid a huge amount of $50,000, They persuaded me, into putting more of my hard earned money with all hope to get profits in return, they won’t allow me to withdrawal my investment. All because all they wanted is to steal my money. I got advised to go ahead to file a refund case against them, which to my greatest surprise I was able to withdraw my money, I contacted ([protected]@gmail.com) and his team of recovery experts, they were able to assist me to withdraw of my money, and restore my funds, they are responsive, you can reach out to him for help also,I guess am not the only one who has fallen victim, people might need this information...

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1:27 pm EDT
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Xforex / XTrade International Want to login for withdrawal

I was having Acount on xforex in 2013. Unfortunately I stopped trading I was having around 9000/- Indian rupee in that account. Want to login and withdraw that amount. Please share your website. Mail:- [protected]@gmail.com
Contact +[protected] .

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3:53 pm EDT
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Xforex / XTrade International trading

Dear Sir/Madam,
This is my complain.
I received are call on 03rd October 2014 from xforex team Mr Nathan Rudd. He spoke to me about Xforex and take my credit details. he deduction amount of Us 150 from my bank account.after that he did not call me back untill now.I totally confused what to do. I send couple of follow up email but did not get any responses. Please I did assistance on this..my number is [protected] or email me on [protected]@gmail.com. see copy of the deposit I made.

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Cody Grey-Smith
East Syracuse, NY 13057, US
Feb 19, 2024 6:51 pm EST
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Your case is similar to what happened to me. All my efforts contacting customer service to help resolve my issue failed.

On this website, there is an article about Paige McCubbin and how she has been assisting victims like myself in getting their money back.

In the end, she succeeded in retrieving my locked money and have to deposited to my bank.

I suggest getting in touch with her on Telegram if you need help, her name is; Paigecubbin.

Is Xforex / XTrade International legit?

Our verdict: Through its investigations, Complaints Board highlights Xforex / XTrade International with moderate legitimacy concerns, advising potential users to proceed with caution. The advice underscores the importance of meticulous review of Xforex / XTrade International's practices before engagement.

Xforex / XTrade International earns 36% level of Trustworthiness

Moderate Trust Alert: Complaints board rates Xforex / XTrade International at 36%. Read reviews and beware of negative issues before engaging.

We have identified high risk financial services or content on Xforex / XTrade International's website. It is recommended that you use trusted sources and do your due diligence before engaging with any offers or services.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Xforex / XTrade International. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Xforex / XTrade International has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
  • A long registered date for xtrade.com can be seen as a positive aspect for Xforex / XTrade International as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
  • The age of Xforex / XTrade International's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Xtrade.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Xtrade.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Several positive reviews for Xforex / XTrade International have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • We looked up Xforex / XTrade International and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
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9:56 pm EDT

Xforex / XTrade International lost my capital of $2300

Dear sir,

I have invested $1000 in the beginning in xforex, but unfortunately the trade moved against my trade and I lost my investment. Again I had been told to invest $1000 and also said me to deposite in case margin falls to risky level and accordingly I had invested another $300 when margin was too low but even then I lost all of my investments.
How can trade always move against our investment...!?
I strongly suspect the xforex company to be fraudulent.

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Eric Zap
, PH
May 28, 2015 8:56 pm EDT

all scam! please look for this xforex our Dear Govt Officials.

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Eric Zap
, PH
May 28, 2015 8:54 pm EDT

all fraud

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9:27 am EST
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Xforex / XTrade International Money didnt receive

I was fraud by the xforex company, i wanted to withdraw my money but after months i didn't receive any money even with all the steps done they still didn't give me back my money! Tried Email them a number of times but wasnt even replied. I want my money back!

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siddhant00
, IN
Feb 18, 2015 7:08 am EST

Even They did the same with me.i have sent mails number of time but didnt get any reply.once i completed the withdrawal selection my equity became zero.i have sent the required documents as well.its been more than 1.5 months still waiting for their reply.i never expected this kind of service from the company and the representatives.

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4:55 am EST
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Xforex / XTrade International Scam warning

Dear all, please take this complaint seriously. I have been toying with the idea of investing some money into xforex.com and playing around with stocks/currencies/commodities. The site seemed legitimate so I signed up to receive a free training package. I got called a day later with a woman asking me for details to set up an account (even though I had put these details in during registration. She explained that in the next 48 hours an professional trader trainer would contact me and walk me through the basics of trading. She asked me how much money I wanted to invest and then passed me off to another man. He immediately asked for my credit card details, on the phone, which I was unwilling to give. I told him as much and he said that the first woman would email me back and that I could give my details via email since I was uncomfortable to do so over the phone, which I would still not accept to do, seeing as there is no securitised or automatic way of doing so. Moreover, they seemed really rushed to get me to sign up so I asked them for some time to go through the documentation and asked them to give me a telephone number that I could contact them on one I had been through the terms and conditions. They were insistent about their legitimacy and how they are regulated until the very end. They never gave me the phone number I requested and instead offered to call me the following week. After that, I got suspicious and decided to read up on Xforex and it seems that many people have been scammed. AVOID LIKE THE PLAGUE!

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3:11 pm EDT

Xforex / XTrade International Fraudulent charges

I really need help. I never used the website www.finexforex.com, but several weeks ago these jerks started to charge me and took about $200. I noticed it several days ago and called to my bank, but they told me that they couldn’t help. I’m really disappointed and don’t know what to do. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop these withdrawals. Please post your ideas and comments. Thanks.

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8:38 am EST
Resolved
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Xforex / XTrade International Cheating

I started a demo account with xforex as per my phone call from someone in singapore called gilbert ho (Sale representative) then he told me that someone else is going to call me to explain to me about xforex, then this guy samuel tan called me from philipines, he explained to me about xforex and told me to use the demo account to learn more about trading on forex, then he said i should deposit 1000$ which will enable me to be trained by one of their staff, i didn't pay this amount because i am not sure yet if i want to do this, but when i checked my citibank credit card i realized that they deducted 100$ and it was shown in my statement of account (Xforex.com442030516305 limassol cy foreign amount u. S. Dollar 100. 00 on 9th of oct) , i don't know why they deducted this amount although i am not trading yet! Are they a bunch of thieves?!

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treasurenet
London, GB
Dec 28, 2010 8:02 am EST
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XForex is a market maker broker offering one of the best platforms for forex trading.

I really recommend Xforex.com to everyone!

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Brandontzh
, SG
Feb 23, 2014 11:40 am EST

Hi. Im also from singapore too. I last week I just opended a account from xforex. And my trainer is Samuel tan. So far I had won a sum of 300plus usd. Now what im worry is that are they really a scammer? Cause I haven't try to make and withdrawal with them yet.

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7:25 am EDT
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Xforex / XTrade International they took my money and no reply

RESPECTED SIR/MADAM, I PAY THEM 5000 INDIAN RUPEES AND THEY TOLD WE WILL TRAIN U I SEND MY DOCUMENTS AND AFTER THAT I GOT DEMO ACOUNTS BUT AFTER TWO DAYS LATER I CANNOT OPEN MY DEMO ACCOUNTS AND NO BODY REPLY ME . NOW I WANT BACK MY MONEYWITH INTEREST BECAUSE I PAY BY CREDIT CARD. IT IS NOW TWO MONTHS IS GONE SO SLOVE MY PROBLEM AND LET ME KNOW SOON.

THANK YOU SO MUCH.
KAILASH JOSHI
MUMBAI
[protected]

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3:47 am EDT
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Xforex / XTrade International Illegal registration

To: [protected]@xforex.com, [protected]@xforex.com, [protected]@xforex.com, [protected]@sebi.gov.in, [protected]@sebi.gov.in
I got a call from xForex from Sydney. They told me that I have registed myself and that they also have my phone number and other contact details. I HAVE NOT REGISTERED AT ALL NOR HAVE I HEARD THE NAME OF THIS COMPANY EARLIER. The lady who called me then asked me if I am interested in a part time trading job with iforex and perhaps I may have registered for the same. This is also totally false. Remove all my details from your database and do not contact me again. If it does not happen I will have to take you up on privacy laws and illegal registration. I am also sending a copy of this mail to Security Exchange Board of India.

To SEBI - xforex is a foreign currency trading website that has registered me for trading without my consent. I suspect they would have done similar practice with a number of other people. Also if you check the internet it is full of complaints against xforex.

Soon after I sent this email I got another mail from xforex saying that they have added $50 to my account and I can start trading. How dumb can people be at that company. I got a call from Name : Megala Devi, who said she is calling from Sydney. Also xforex is registered in Cyprus.
It seems to be a big fraud. Stay away from it.

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gilbert25
, PH
Jan 07, 2015 8:25 am EST

XFOREX IS A SCAM! They told me I can get my money right away if I need it but it didn't happen. I talked to their representatives and they just keep on asking documents one after another. Please give me my money back!

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kuber1008
, US
Mar 04, 2013 11:52 am EST
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I have submitted 500$ to the company. Now they are not returning my money and are asking for my documents to validate my account. So I want to know that how safe is give the copy of my PAN card as a photo id proof ? Pls help me as soon as possible.

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cokeedavid2003
, PH
Jan 10, 2015 1:35 am EST
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anu paba ang hinihingi nila n document?

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cokeedavid2003
, PH
Jan 10, 2015 1:32 am EST
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Hello, nagjoin din ako jan sa xforex.com pero nakuha ko naman agad ung pera ko through credit card, , in 4days lang, basta kompleto ung document na binigay mo. contact me kung my kelangan kapa malaman? this is my email address cokeedavid2003@yahoo.com

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Natalia S
, CY
Jan 07, 2015 3:06 am EST
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Dear All

We are a regulated company licensed and authorised to operate worldwide for many years now.

And, of course we are registered also in Cyprus. With all due respect since when this amounts to fraud ?! On the contrary, this is a great advantage for our clients and for the company.

We would like to bring to your attention that being registered in the European region means, amongst others, that the Company

1. follows strict regulations and high standards
2. is being frequently checked on its operational compliance
3. reports on a monthly basis its capital adequacy to prove that we meet the requirements by far

Additionally we have an in-house compliance officer whose job is to check any issues arisen.
Therefore should you have any issues, complaints, inquiries, worries you should contact the company first in an effort to solve the issue and not dragging it here and there to intentionally harm the good reputation of the company without first giving the opportunity to settle any disagreements.
There is no company that does not have bad posts from time to time. There are clients out there that might have lost while trading but there are a lot other that successfully made profits and continue with XForex while they are satisfied by our services. How can you respond to that -

Finally, we regret to inform you that we cannot reply to or help with any of the posts made herein as we do not know who you are and you haven’t proceeded with the formal complaint procedure which is to address to the compliance@xforex.com .

Thank you.
Natalia

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Avals
, US
Oct 04, 2014 9:20 am EDT

I decided to try my hands at trading. I transferred money to the website of XForex. I checked my account, but money didn’t appear. I decided to contact the admin, but he promised to check and reply within couple of hours. Of course this jerk didn’t reply, no info about money and no idea how to get them back. The company is real scam, so better avoid them or you will lose money. They are real ###, so please post comments.

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SUDEESH KUMAR S
, IS
Jul 06, 2013 7:53 am EDT
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Respected madam/Sir, I am a retired sergeant from Indian air force after 20 years of service. I was in hand with my service benefits when I came across the falls promises of xforex account manager ( an Indian in Australia) ms Nanacy Nagavkar from Maharashtra. She slowly slowly drained my amount insisting me to deposit amounts and offering 50 % bonuses of deposit. Initially she use to call frequently for deposits and offered some miserable trainings which I never understood. In total I deposited 3100$(USD).Which ever pair I invested it falls down and drained my funds. Even I invested according to their pop-up guidelines. Now I am left with only 30$ and no bonus in my account. After that she never called. The amount accounts to 1.8 lakhs inr which is my hard earned cash for serving the country for 20 years and around 1/3 of my retirement benefits in hand. I have complained several times in there site but nobody replied. Please help me to recover my 20 years benefits in pain and vain.

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Return of King
, ZA
Mar 11, 2014 11:27 am EDT
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Deal All,
As appears to be the case from the many many complaints against this company and its highly suspicious conduct, my question to all of you is: WHY DON'T YOU REPORT SUCH COMPANY TO THE INTERPOL ? OR CIA OR FBI OR SCOTLAND YARD ETC ? WHY ALL OF YOU ARE SITTING HERE COMPLAINING AND WIGHNING LIKE DESTORTED WOMEN ?

Get out of your skin and make a joint report about this company to some international authority to arrest all of them untill all funds are returned to its owners. The company's registered office is in Cyprus: and UK ... So, stop wighning like women giving birth and do something more than just weeping your bad luck.

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bayaboo
, US
Aug 06, 2013 4:55 pm EDT

i am sorry to tell you that you have lost your money. its like u have bet on a game which u didn't understand. and unfortunately lost bets can't be returned. i understand how u feel because i made a profit of $1500 in a day and lost all my money the other day$2000. so i came here before investing again. try to think positive as u have lost only sme of your money not all.

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jt28
, IN
May 15, 2013 1:38 am EDT

dont worry I have submitted my passport zerox copy as a id proof. dont worry I have successfully deposited and credited back my amount from xforex.com

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4:47 am EDT
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Xforex / XTrade International Refusal that one withdraws deposits

I am also one of the people XFOREX has scammed. Deposited over $1800.00 in total. Lost on their "platform" which glitches and hangs just when important, volatile changes happen in the market. When one tries to close down positions, then you can't - happens with regularity. Lost almost 1700 in this manner... It feels like a loaded dice or a gambling table - the moment the 'house' sees one is making a trade, 'they' trade against you and so you lose what you've gained...

When I decided I wanted to withdraw $325, they opposed the withdrawal by writing to me and saying I shouldn't withdraw. I stated it was my prerogative and that I wanted the money. They then said "OK" but never allowed me to withdraw my funds.

Alleged promised "bonuses" seemed to just 'evaporate' and I found that the money with I had supposedly withdrawn, suddenly made it's way back into my account around times of volatile trading, so that one wasn't aware that you were trading with money you had actually withdrawn!

When I inquired why the funds were never deposited back into my personal account as requested, they claimed they never "received the required paper work" - I do, however, have all correspondence with them and they now claim the senior accounts manager, Judit Kovacz (false name I'm sure) has suddenly "left the company" and no longer works there. Ironically, they take no responsibility for the fact that a so-called "senior" accounts manager, didn't forward the paperwork as they claim and their counter-claim is "BUT YOU TRADED WITH THE MONEY - YOU COULD HAVE STOPPED!" - knowing full-well that I was totally unaware that the requested funds had surreptitiously made its way back into my account just in time for a very volatile trading session, when their platform becomes unreliable and one is very likely to lose every cent you are investing in the "market"

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SadandDone
, ZA
Aug 22, 2013 1:33 pm EDT

I am feeling the same as all the complaints happened to me too. Currently lost over $3500 in a matter of 2 months from their false tips and advise.

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Compliance Department
, CY
Mar 22, 2013 7:59 am EDT
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Dear Sir

First of all thank you for choosing XForex for your trading activities.

Please note that this post cannot assist you in solving your issue raised.
All XForex Clients are aware of the complaint filing directly via email to onlinecs@xforex.com or straight to compliance@xforex.com via the website itself.

It is further noted that your complaint does not match to any of the complaint filed within the Company.

If you are a real client of XForex please send us email and we shall resolve the issue, as usual, with immediate effect.

The Company takes Clients complaints very seriously and immediate steps are taken at all times.

Thank you.

COMPLIANCE DEPARTMENT

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5:42 am EDT
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Xforex / XTrade International Fraud

Hi,

This is a complaint I want to file regarding the xforex sales team:

1.) I got a call saying that I just need to deposit 100$ and can start trading.
2.) After depositing 100$ I got an account opened and the person on phone said click on deposit and put 150 and confirm.
3.) I asked him again and again does this mean 150$ are going to get credited from my account to which he replied "NO, it's 62$ bonus"
4.) I did it, which credited 150$ more from my account.
5.) Then another person called and I complaint about it so he said no problem sir, you can just withdraw 150$ + 62$ bonus once you submit
the documents. And during the training he also said you don't set a Stop loss and close trade when you see a profit.
6.) Then YOU (Elana Solomon) called and said the 62$ bonus amount I can get only when I meet the Volume to reach
7.) When I was doing the trading the equity went as low as 30$, so you called and said to close the deals OTHERWISE I will have a lose of
140$, which i eventually did and face any ways a loss of 140$ (That otherwise was so misleading).
7.) When I was explaining this to this respectful lady, she accepted that these sales men are fools (The exact words used by her).
8.) This lady asked me to send a complain letter to her.
9.) I asked how do I track this complaint of whether you are acting on it or not as this would go in you personal mail. And anyways I am going
to close the account (my mistake i believe shouldn't have disclosed this so early).
10.) She said do you want me to initiate a complaint process or not? (She could have politely said, sorry but we don't have such tracking
available yet but all I can do is assure you I will do all possible things I can)
11.) I just asked her to mind her tone
12.) You should know how to speak to ladies.
13.) I asked her what did I say offensive.
14.) She disconnected the phone.

I hope all your phones are recorded.

Respected lady, Please forward this complaint and let your seniors decide the fact.

Thanks for such a wonderful experience.

Regards,
Ashwin Pimpale.
Mob: +91 [protected]
Contact until 24th march 2013: [protected]

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scarlett2k14
scarlett2k14
, PH
Jan 07, 2014 5:50 pm EST

can i have a copy of your conversation thru phone .. just email me at scarlettmcknight@hotmail.com

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5:06 am EST
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Xforex / XTrade International Deposit not returning back

Their customer care executive called and said to deposit 100$ which i transferrred and he disconnected the call. The are not returning my money back. Please ask them to return my 5800/-

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jt28
, IN
May 15, 2013 1:47 am EDT

just do one thing 1) go to xforex site, go to withdrawal and put all the details asked about your bank 2) if you do not have these details go to your bank through mail or personally with the snapshot of the details xforex asking for, bank will give you required IBAN and swift codes 3) Once filled xforex details you will get withdrawal form, just sign it and mail it to withdrawals@xforex.com.4) within a week or two your all money will be credited back in your credit card A/C. its my experience.

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9:39 pm EDT
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Xforex / XTrade International FRAUD BY XFOREX

SCAMWednesday, 04 April 2012
Written by Ahmed Al-Nasser from Saudi Arabia

It's right that the issue was settled by paying back most of the money taken by them.

However, I would like to warn everybody from dealing with this company as I found out that it's SCAM. I was corresponding with many organizations and here is the reply received from FINANCIAL INVESTIGATION UNIT/ The Royal Virgin Islands Police Force located in BVI and it says the following:

To: Mr. Ahmed AL-NASSER
28/06/11

Subject: XForex

Dear Mr. AL-NASSER.

I have been notified by our Financial Services Commission (FSC) that an offence may have been committed by a purported BVI registered company called OCM Online Capital Markets Limited, operating under XForex

Our reference BVFI00020025, Op 213

This company is registered with Trident Trust Co (BVI) There is no physical business with in the BVI.

The company is not licensed by the Financial Service Commission so there is no regulation or supervision by the Commission.

This is a matter you should consider reporting to your authorities as this is an Internet Fraud.

Please use this report as point of contact for law authorities.

Adrian DALE
Detective Sergeant
Royal Virgin Islands Police Force
Anti Drug & Violent Crimes Task Force
Financial Investigation Unit
Police Headquarters
PO Box64
Road Town
Tortola
British Virgin Islands

In addition, this company is continuing the practice of spreading many fake ads and I have the proofs.

As a result, Everyone must pay attention to that SCAM.
FOUND AT :http://www.forexjustice.com/Review_Section/Forex_Broker_Reviews/XForex.html

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Sahridah
, PH
Jun 22, 2015 12:04 am EDT

Sir/madam, complainant from Philippines. I am a victim also by xforex company. I deposit $250. I tried to withdraw my money but they rejected it many times and i was so frustrated because the women i talked with was a filipino also and she told me that if didn't like the scenario, I could withdraw my money a day after. I want warn people not to join this company because it's a 100% scam and fraud.

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6:24 am EDT
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Xforex / XTrade International Not surrendering my deposit

I deposited an amount of Rs.5000, in xforex trading account and started doing demo trade. The accounts manager, Mr. Aashiq promised me to return the amount, if were not satisfied with the trading. After 2 weeks I heard no response from him. Meanwhile, a foreigner, is asking me submit some documents like debit card xerox, ID proof etc, even if I wanted to close my account. I don't know how to proceed . Pleas help me in this matter.

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vicky 2
, IN
Dec 08, 2012 7:58 am EST

is xforex is legal in india now in 2012?please tell ..

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rocco hunter
, LK
Jul 26, 2012 3:55 am EDT

you can withdraw your money just submit the documents they request and you can get back your money for sure!

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V. G M
, IN
Mar 25, 2012 9:06 pm EDT

There is no Demo . Whatever you make or loose ; the balance ; if any, will be returned after 2 weeks. Send the copy of the credit card with just the last 4 digits exposed. The number on the back also must be hidden.

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12:22 pm EDT
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Xforex / XTrade International Victim of Xforex

My name is Ahmed T. Al-Nasserand I was a victim of fraud committed by one of the Forex Companies called XForex (www.xforex.com) as I lost my Capital $12, 000. I believe they are attracting clients in different ways and then causing them loses deliberately through many ways.

In addition, I would like to inform you that I found out a warning from investing with this company called Xforex issued by the AMF (Autorité des marchés financiers) as shown at the following link:

http://www.amf-france.org/documents/general/9736_1.pdf

Here is another link for another document:

http://www.lautorite.qc.ca/files/pdf/salle-de-presse/communiques/2010/com21juillet2010-meg-xforex-ang.pdf

I am writing to you because I came to know that I am not their only victim as they have bad records of such fraud operations. Therefore, I am seeking your assistance and recommendation in how to return my money back.

The details of my Story as follows:
1- First of all, Xforex Staff rushed me to register and open an account with them without considering the importance of reading and understanding the terms & conditions. They also lied about offering the demo account and about providing the professional expert who should guide me step by step and the evaluation prior to using the live account.

*Details Of This Point:

I visited Xforex web site as advised by my relative who traded with them and lost his money later on too because of some similar reasons. In the beginning, I placed my basic information at their website and then I was forwarded to the webpage where it has the terms and conditions and the advice to read it but I closed the webpage without surfing further because I was not fully convinced of this service. After one day I received a call from one of Xforex marketing team called Omar Abu Ataa. When I told him I am hesitated and afraid of losing my capital, he said it is a very profitable business and you shouldn't worry as we have all capabilities to make you a successful trader and he promised me to be given a special training and education using a Demo Account, the help of professional experts staff and evaluation prior to using the live account and he was pushing to convince me to complete my registration with them. As a result, he passed me through the activation process without showing or taking into consideration that the terms and conditions must be read and fully understood by the client. During the activation process I told him I can only trade with $5000 capital but he said try to make additional deposits now to take benefit from the 35% bonus and then you can withdraw it immediately, but don't tell to anyone that I gave you this advice!. Finally, I decided to deposit an initial capital of $10000. Then I received a call from the Account Manager Ms. Nisreen Abo Ahmd and she asked me to log in to my account. However, she made me do some trades through her advices and when I asked her "Is this a demo account we are working in or real?" she neglected the importance of this issue and said don't worry and when I repeated the question later on again she said it's live and no need for a demo account now. So, I was exposed to live trading immediately where I bore lots of loses.

2. The Account Manager gave many false trading advices which caused a major loss in addition to neglecting the need of using stop losses strategy by her.

*Details Of This Point:

Another major thing to complain about is the style of trading instructions, and advices I was receiving through the frequent daily calls of my Account Manager. I was requested by her to place mostly high value orders in rush basis with no understanding of the risky cases and their consequences. I believe that there should be only training by their staff in addition to analytical recommendations with warnings that it is my responsibility but not trading advices and that the losses I had as a result of their advices should be their responsibility not mines. However, although most of the trading advices were by telephone buy I have a proof by E-mail. I also sent a complain to her in this regard to take into consideration the type of advices she is asking me to follow.

On the other hand, not using Stop Losses strategy is a big mistake. The Account Manager was always neglecting the need of using Stop Losses Strategies although I requested this many times by telephone and through a previous complain I sent by E-Mail. Stop losses strategy is highly important especially for beginners like me, but she was always preventing me from using it through her trading advices.

3. Postponing and delaying withdrawals deliberately and pushing the client to change his decisions.

* Details Of This Point:

When I started to realize that this market is not suitable for me which happened after I bore $4000 losses, I decided to withdraw all my balance and on 9/06/2011, I made a withdrawal request of $10000. At that time my Account Manager called me trying to change my mind in order cancel the withdrawal request and I confirmed to her that I am sure of that as I found out that this market is not suitable for me. However, their staff postponed my withdrawal request and she called me again to insist in cancelling the withdrawal. I believe that this is an illegal practice from them. Do you think that they have the right to postpone this withdrawal in a way that they push their client to change his mind? Is this legal and can they justify their staff actions to be within the terms and conditions!. As a proof I can provide the withdrawals records and to see that my withdrawal of $10000 was rejected and another one was placed alternatively with an amount of $5000 because of the interference and violations of XFOREX.

4. Late Withdrawals procedures by Xforex leading to tragic consequences.

Details of This Point:

Late Withdrawals caused me further troubles by Xforex. I couldn't fix my margins by depositing additional amounts because of late withdrawals as I ran out of money. I had two withdrawals that were received so late in spite of many follow-ups. One of them was requested on 2/06/2011 and received only on 1/07/2011 approximately one month delay. The other one was requested on 11/06/2011 and received only on 22/06/2011. However, I ran out of margin on 20/06/2011 and absolutely if I was given my withdrawals on time; then I could keep my margin by making an additional deposit.

5- Bad support services and wrong recommendations.

* Details Of This Point:

- As a continuation to the previous point and when I couldn't fix my margin through deposits, I requested the urgent help of Xforex Support Team through the Live Chat and they told me your only solution to fix your margin is by depositing more money which I couldn't afford. I then thought of the case and I came with a conclusion that there was another solution that was missed up by their support team. I was having many EUR/USD and USD/EUR open positions and I could have fixed my margin simply by selling some here and there till I reach to an equivalent point. However, this was not advised by their support team.

- No low margins notices received although my account was classified as VIP and therefore, I believe I should be subjected to this advantage either by mobile or E-mail.

- My account was classified as VIP as my deposits reached to more than $10, 000 but I was not awarded the services of the VIPs because I came to know that I should have been using another downloadable application with more benefits such as discounts in the spreads. I also came to know that my Account Manager has the experience for managing small accounts not VIPs

- Ignorance of Client E-mails: Currently, Xforex is ignoring me totally and not answering my frequent E-mails. In fact, my Account Manager was ignoring me since the date I lost all money which took place on 20/06/2011.

In addition to the mentioned above, one person contacted me through facebook and I knew from him that Xforex made false advertisement of me as a big winner without my knowledge and further acceptance.

I wrote to them complaining about these troubles but they denied most of these facts and they are now ignoring all my replies, follow up E-mails and messages.

I seek for your assistance in judging this company to resolve my problem and return back my money which is $12, 000 as I was cheated all the way by them.

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SoClose2bScUmed
, PH
Apr 28, 2014 12:11 pm EDT

Tnx guyz i about to deposit money to xforex this coming wednesdy but reading all these i am hesitating ...i shud just sit comfortably to my seat and enjoy a some slices of pizza really thank you guyz u really are a big help for me today...now i know what to do. Just like AtnZXC..i am now being rush to deposit 100$ to activate my acc. and get 1 on 1 virtual tutorial the calls and offering 50% bonus etc...i thank God He led my hand to see ur complaintS abt XFOREX.COM

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lytlyt
, PH
Feb 20, 2013 6:16 am EST

IF YOU DID NOT PASS ANY DOCS TO THEM THEY HAVE NO REASON TO CHARGE YOU VIA CREDIT... i got this idea from an email they sent me... i think its a loophole to them in charging...Please wait for a site operator to respond.
You are now chatting with Olvia.
Olvia: Hello and welcome to Xforex. I will be your chat operator today.
Olvia: How may I help you?
louie siy: what do you mean when you can not charge me for the 100$ i send if for instance i did not pass required docs to you?
louie siy: When emailing documents – please write in the subject your username / first + last name Note: These documents are required in order to assure the security of all traders at Xforex. This is our way of verifying that your details at Xforex match the ones on your credit card and utility bill, and are in compliance with the international laws of money laundering. Please note that without these documents we are not legally permitted to transfer or withdraw any funds in or out of your account. Please make sure to update these documents if you change residence or add/replace your credit card. If you have any further questions feel free to contact me on via online chat by clicking here or via reply email to cs@xforex.com. I look forward to hearing from you soon.
ly: so am i charged or not?
Olvia: no you need to send your documents
ly: in orr for the 100$ that i lost will be charged to me?
ly: order
Olvia: no you will not get charged
ly: i later added 50 $ in reasons of hopes of getting it back... does this mean i am off the hook?
ly: but it was not the luck of me...:-/
Olvia: you need to send your documents and make the withdrawal request online from your account
ly: otherwise?
ly: it will not take effect...
ly: but my balance is 2$ more so i lost 150$, so this does not mean anything if i dont send the docs, thus wil not appear in the statement
ly: right?^_^

ComplaintsBoard
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10:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Xforex / XTrade International fraudulent

this is one web based foreign exchange website which asks for investing on money and is made a member by paying a subjective amount. and the returns are added on to the online account. there are many people across India and other places who have fallen prey for easy money by investing money into it. now if you check the website where the usual login is done, this website doesn't exist anymore. The people who have invested money in this have no detail or haven't been given any prior notice about the closure of the website or renewing or opening on a new domain.So the people who have invested money do not have any detail whatsoever about their money and the returns they were assured of. They talk about a mauratius head office which i guess doesn't exist.

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akjain
, IN
Oct 15, 2010 5:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

maxforexonline website is not working.pl. give me the reason.Have they cheated the so many peoples all over the world.

akjain

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manvinder pal singh
, IN
Oct 15, 2010 12:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

site not working since 13/10

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maneet88
, IN
Oct 17, 2010 12:15 am EDT

max forex is only updating their website to increase the returns per month. now the rumor is that the returns will be 35% 45% and 55% per month.

So dont panic and all those who have lost money earlier - must now put in maxforex to maximise returns.

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nitin sood
, IN
Oct 15, 2010 2:10 am EDT

ste will be functional from 16-10-10 onwards. its under updation for live chat facility... be patient...

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1:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Xforex / XTrade International www.usafxonline.com is better than maxforexonline

Wish Your Beautiful Dream, Come True Every Morning..!

WORKS - Guaranteed - Profit Sharing CASH for EVERYONE!

No way to fail here!

I grabbed a few positions, and they are ALREADY making money!

I've never seen ANYTHING like this!

Everytime I refresh my page, my income goes UP! Wow!

Join and become PART OWNER of MANY COMPANIES!

You will be earning from your purchases FOR LIFE!

This is going so fast, I'm going to be CASHING OUT AGAIN -- ALREADY!

if u want to invest in it than cont [protected] raman

Read full review of Xforex / XTrade International
Update by dcompany
Oct 17, 2010 1:27 am EDT

USAFXONLINE.COM

USAFXONLINE IS BETTER THAN MAXFOREXONLINE
HI EVERY ONE JOIN usafxonline.com FOR MAKE MUCH MORE cash INVEST UR AMT AND GET DAILY RETURN ON UR INVESTED AMT
INVEST 10000 RS AND GET 300 RS. DAILY FOR 60 DAYS
INVEST 50000 RS AND GET 2000 RS. DAILY FOR 60 DAYS
INVEST 100000 RS AND GET 5000 RS. DAILY FOR 60 DAYS

CONTACT ME AT [protected]
AMIT NANGAL

Update by dcompany
Oct 10, 2010 2:22 pm EDT

USAFXONLINE IS BETTER THAN MAXFOREXONLINE
HI EVERY ONE JOIN usafxonline.com FOR MAKE MUCH MORE cash INVEST UR AMT AND GET DAILY RETURN ON UR INVESTED AMT
INVEST 10000 RS AND GET 300 RS. DAILY FOR 60 DAYS
INVEST 50000 RS AND GET 2000 RS. DAILY FOR 60 DAYS
INVEST 100000 RS AND GET 5000 RS. DAILY FOR 60 DAYS

CONTACT ME AT [protected]

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11:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Xforex / XTrade International site not opening

company guaranteed a fix return on investment,
company said to invest in FX,
but since 13/10/2010 site is not working.
Every invested seems to be cheated.

Read full review of Xforex / XTrade International and 9 comments
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lovjit
, IN
Nov 07, 2010 9:21 am EST

will this site ever open again?plz tell if sm1 knows... email plz at-- singhlovjit@yahoo.com

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yogesh jangid
, IN
Oct 27, 2010 2:00 pm EDT

hay i m user of maxforexonline.biz. it is not working. anybody tell me when it's working. please tell my email jogendra.jangid@gmail.com

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harish sao
, IN
Oct 26, 2010 12:17 pm EDT

we are confuse wheather the site will open or not in future...
Can anyone knows when the site will open ...
or we all are bluffed by the company.
harry_sa0@yahoo.co.in

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Neeraj pahwa
, IN
Oct 23, 2010 6:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hay i m user of maxforexonline.biz. it is not working. anybody tell me when it's working. please tell my email add. absolut.neer@gmail.com
Neeraj

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Ashish Malik1986
, IN
Oct 20, 2010 9:48 pm EDT

If anybody have the right and correct information regarding maxforex or have any direct talk to the company just reply us on ashish_malik1986@yahoo.com
because some told its fraud and some told its genuine so we have double minded that whats the right answer.
is anybody go to there aur check the status of company after 13 oct

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Gurjant Sokhal
, IN
Oct 20, 2010 12:37 pm EDT

Maxforex have changed its name and I have opened its new website on 20 oct.2010 evening .It is not working well because it is underprocess and has not linked yet to database and will working in a few days.
for more info. email gurjantsokhal@gmail.com

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Gurpreet Singh Chandi
, IN
Oct 19, 2010 1:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I m a user of maxfforexonline.biz and unable to open my site from some days...
Plzzzz Inform me tht From When Will It reopen At "guru.chandi@yahoo.in" or at "+[protected]"

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ramchandra singh
, IN
Oct 16, 2010 9:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

maxforexonline.biz not open since 13oct 2010
i am user of this site. when start this site
please conform me...
ramchandrasingh82@yahoo.in
or +[protected]

R
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ramchandra singh
, IN
Oct 16, 2010 9:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

maxforexonline.biz.. site is not open. please inform that site opening
date... ramchandrasingh82@yahoo.in

ComplaintsBoard
P
11:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Xforex / XTrade International LOGGED OFF

Dear sirs,

I had registered to trade with XFOREX about a month ago and was coerced
by one of the staff over the telephone to deposit USD 1000.00
I then had transferred USD 1000.00 into my XFOREX account

After I had transferred the money, a technical errors occurred whereby there were a sudden unauthorized transaction happening in my trading account

After the money was transferred I had received several phone calls from XFOREX staff to stard trading
But I told them that I have to start practising on the DEMO account first
before I could do trading because I had no experience trading FOREX before but she insisted that I do trading and that she would not help me with the Demo account to practise.

I then told her that I will surely lose all the money and got burnt because of lack of experience

I then decided to withdraw all funds from my trading account
. The money was withdrawn on the 24/08/2010

Today 30/08/2010 the money is still not being transferred into my bank account
and when I tried to contact XFOREX I was being loggedf off from the website and no has no means of contacting them.

Any help would be most appreciated

Thank you

Yours sincerely,
Dissapuinted

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NARASIMHA BHAT
, US
Apr 07, 2012 10:32 am EDT
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I ALSO LOST 100$

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FOREX MEISTER
asa, US
Apr 17, 2011 7:23 pm EDT

You, my friend, HAVE BEEN SCAMMED BY THE XFOREX F--K MASTERS. Kiss that 1000 bucks GOOD-BYE!

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