xBids / Cheated after wining an auction
I understand the pros and cons of penny auction sites, so I'm not here to debate that. I will tell you about my experience, which was horrible. My wife spent $75+ to purchase bids in the hopes of getting a deal on possible Christmas presents for our kids. She was bidding for hours on a 32 Mb Apple iPad, laboring through endless 15 second clock resets. FINALLY, the auction ended and she had won it for $88.99. All good huh? NO.
This is when the trouble started. Even though we could click on the item or auction number (#15187) and see it clearly state that she (kdunk) had won, the item did not show up in her "Won Auctions" page, so she could not pay for it. In several various pages on their website, it clearly stated that she (her user name) was the winner. We had 7 days to pay for the item, but we had no way to do it. We contacted their Customer Support and got the simple answer that "we consider the issue closed", but with NO explanation. Thinking they just had a technical glitch, I gave them time to fix it. We sent e-mails to their Support desk every day, and now, on the 8th day without resolution, we go to the same page that listed her as the winner and today they have someone else listed as the winner...with never so much as an explanation.
I have reported them to BBB and plan to file a legal complaint with the DA. I'm sure some poeple are happy with their experience (maybe), but ours was terrible and I would recommend to anybody not to fall for their amateurish way of doing business.