Xperience Days Inc is a reputable company which has been offering gifts since 2004.
When this post was found, we checked our customer correspondence – Emails, Product Reviews, Live Chat Sessions, etc and we found no record of ANY complaints filed by a ‘Heather’.
In fact, we receive so few complaints (only because we do what we promise to our customers), that the complaints we do receive are memorable.
During our search for Heather and her complaint we did find the following:
(Heather, please correct us if information below does not refer to you, as we would very much like to make sure the information we are posting is accurate and helpful to anyone seeking information about Xperience Days.)
On Sunday, March 02, 2008, an order was placed (by someone other than Heather) for a Chef For A Day + Dinner For Four, and as this was the only order placed for this particular Experience Gift in March of 2008 from someone in Lindenhurst, NJ we are assuming that this is the order to which Heather is referring.
Several attempts were made in 2008 by the Recipient of the Gift to make a reservation for the Chef For A Day + Dinner For Four experience. Unfortunately, none of the dates and times requested by the Gift Recipient were available. (Xperience Days notifies customers prior to purchase that it is recommend they request dates a minimum of two to three months in advance if they are planning to enjoy this experience on a Saturday evening.)
Subsequently in 2008 a request was made by the Purchaser of the Gift for a reservation in 2009. On December 18th, 2008 reservation for the Chef For A Day + Dinner For Four experience was confirmed to the purchaser via email for the date of February 27th at 5:00 PM. Within the details of the experience prior to purchase, at the time the date of the reservation was requested, and when the Reservation Confirmation was sent via email, the customer was informed that:
“14 Days Advance is Notice Required to Make Changes to the Reservation. All changes to your reservation must be made with Xperience Days™ Inc. Unattended reservations cannot be rebooked and the value of the original certificate will be forfeited. Xperience Certificates™ cannot be exchanged or refunded once a reservation has been made.”
On Wednesday, February 25th, 2009, two days prior to the reservation, an email was sent by the purchaser / redeemer of the Xperience Certificate which stated the following:
“Unfortunately, I have to cancel my reservation for this Friday February 27Th. Something unexpected has taken precedence and we will not be able to attend the Chef for a Day xperience. I am aware that my certificate has an expiration date, but was wondering if it has to be used by that date or simply scheduled by that date. Can you please let me know if I am entitled to reschedule my reservation. Thank you”
An email reply was set to 'Ms. Y' on the same day which stated the following:
“Dear 'Ms. Y', Thank you for contacting Xperience Days. We are unable to make changes to this reservation on such short notice. The cancellation policy for the Chef for a Day experience requires at least a 14 day advance notice to make any changes to a reservation. If you have any questions, please contact us at 866-973-7436 and we will be happy to assist you.”
Xperience Days has not heard from 'Ms. Y' since the 25th of February. However, the Chef did contact Xperience Days to let us know that the customer did not arrive for their scheduled reservation. Now, it seems as if ‘Heather’ is making an attempt to discredit Xperience Days Customer Service for the party’s failure to attend the reservation which they requested be reserved on their behalf.
President of Xperience Days