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[Resolved] www.xeniumholidays.com / They reserved wrong hotel room for us

1 Jaina Tower 2nd, Janakpuri District CentreDelhi, India

We ordered one travel package from the website www.xeniumholidays.com. We chose the package 3 weeks before the departure. It was terrible, because they informed us about one hotel, but we arrived and it turned out that they reserved wrong room. We needed two separate double beds, but there were only two single beds. But the hotel was full and there were no other rooms. We didn’t like that they have made such mistake.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Xenium Holidays Customer Care's Response, Jun 16, 2017

    Dear Mr/Ms. good11435878209
    I review Your Complaint .
    can you provides booking details, date of booking and which sales person call you and book packages.can you give mobile no of sales person. or screenshot of booking details. and also can you send payment details and account no where you pay.

    thanks
    HR Department

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Jul 2, 2015

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