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Woodsprings Suites / being overcharged for room/ manger never available /drug uses being ignored

1 1708 Sentinel Dr, Rm 317, Chesapeake, VA, United States

Staying 1708 sentinel drive chesapeake va room 317. The room rate have dropped since we have checked in over three months ago. When we payed two weeks ago the desk clerk charged us new rate of 349.99 for week she charged us same price for second week also. On friday 1/11/2019 the desk clerk helena came to our room and informed my fiance we short the last two weeks. Helena then informed my fiance to come down to desk and they would figure it out. While she was at our room she blocked our door so once my fiance left she could not get back. Leaving our dog locked in room. We have never had a problem with pay in past. They are over charging us unless we payed it right then we wasnt allowed back in the room with our dog locked in room. This is not a way you treat a guest that been here for along time with no payment issues ever. Asked why we are being overcharged the room rate is now 45.00 dollars a night they are charging us 52.86 a night. Was told we had to ask the manger that but she wasnt available at 1:00 pm in the afternoon. When I returned at 3:00 pm manager still wasnt available. She left for night without contacting us. Today there was drug overdose that resulted in a death. Manger as ignored drug use for months in this biulding. Employess arguing with other employess swearing yelling only one got fired they both where very unprofessional and disrespectful to guest. Bill the maintance guy was fired while helena the desk clerk is still here. The manager dropped the ball big time on this one. The manger has ignored repeated complaints about drug and prostition in her hotel. Which I stated earlier has now resulted in a death of a guest. The manger never available to speak with. She has maids leaving her biulding crying their eyes out. When ashley the maid asked why she only had 13 hours. The manger told her to go get more guest to stay here then you can have more hours ashley has the most senority of maids. With the lowest hours. Me and my fiance will not be here during the day may be contacted by phone [protected] or [protected] thank you darryl decker

Jan 13, 2019

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