I signed up for Norton on Sept 4, 2008. The cost was $69.99. We could not get it to download so I went with another antivirus and requested that I not be charged for something that I did not get. I have it on my Visa card and do not want to pay for product not rendered. I am calling Visa and telling them that I am taking $69.99 off my bill. I have used Norton before and might again.