Waypoint Homes
Reviews and Complaints

I only been a resident for a few months and my basement was flooded, they assured me before moving in that the finished basement would NEVER flood and that I only need renters insurance in case of fire or break in and etc. I am a fulltime college student that is pregnant and all of my baby things and my books for school amongst other things was damaged due to the flooding. They refuse to replace my items that was damaged and told me that's why they tell us to get renters insurance, well I have renters insurance and they don't cover floods, none of them do. I need help as I have called other places like fema and red cross but they cant help unless your state has been declared a disaster state

Waypoint home have all these in contra costa and they up and decided to close they antioch office without notification we had to hear it from the maintenance department

that's because the dont own the houses

We are renting a home from Waypoint and have had difficulty getting repairs done. We have had to call repeatedly, they say they are coming out and then don't show up. The region person has every excuse in the book as to why he can't return our calls. I think my persistent calls and emails are the only reason our ac problem was addressed. Now there is a plumbing issue and the repair person came out and said it's our problem as we had 30 days to report a problem. This is a pipe issue and I am not going to pay for re-piping a rented house.

Told house was rent to own, gave all my money signed papers then told by michelle the agent stated "oh we just changed that policy"now my year lease being evicted & told the house wss sold. I have asked if i could use my v. A. To purchase house would state house not for sale but i was evicted because house was sold. I have thought about calling chanel 7 scam patrol.

The same thing is currently happening to me in Florida! I have it in writing from the real estate agent that my hold deposit was refundable and they STILL don't want to give it back. I will be pursuing this in court if they don't refund my money.

They don't care and once they purchase the properties that do some patchwork on the dwelling and make them eye appealing however whats going on behind close doors is unacceptable. Waypoint homes motto is " Reinventing renting" they are reinventing all right but not in a good way. Good Luck with your struggles on behalf of the city of richmond

Worst company ever!
unethical.
Fraudulent.
Despicable.
Horrible.

You should be aware that waypoint homes just merged w invitation homes so expect all these problems will now be hidden with invitation homes labeling.

I feel sorry for thousands of home renters who will now have to fight even a bigger cadre of lawyers who will be representing these sleazy [censor] slumlords.

I do believe reports that this ceo is a buddy of our [censor] president. They have the same gutter mentality of greed and abuse.

My credit is low 400s I need to rent a house for family money is no issue for hubby and I we just made wrong choices in the past will waypoint approve us?

I only been a resident for a few months and my basement was flooded, they assured me before moving in that the finished basement would NEVER flood and that I only need renters insurance in case of fire or break in and etc. I am a fulltime college student that is pregnant and all of my baby things and my books for school amongst other things was damaged due to the flooding. They refuse to replace my items that was damaged and told me that's why they tell us to get renters insurance, well I have renters insurance and they don't cover floods, none of them do. I need help as I have called other places like fema and red cross but they cant help unless your state has been declared a disaster state

I have been trying to move out of this home since October 2016, I gave my police report for an assault that happened with a neighbor within your subdivision, however, due to the lack of communication and back and forth emails I am getting no where. I have tried to contact Corporate today and spoke with someone because they told me you were at that office and would not be in Houston for a week. I have a little less than 2 weeks to be out by Feb 1, 2017. I noticed that I have my water bill and deposit taken they told me at MUD that you have to refund that, and my electric bill was taken as well so no bill for January, though I am still living on Kiplands, my Notice to vacate is Dec. 29, 2016 and move out by Feb 1, 2017. I have been working with Diego one of your agents and being told by Cortney that you have to cover all these issues, but only waiting more than 48 hrs for information now months.

Again lack of contact with leasing manager or agents, I was told from David your agent that my eviction from 2010 can possibly deny my transfer application, I already lost money trying to move outside of Waypoint from a private company because they accept no evictions but if I have been leasing for three years at this home this should not be a problem. Today I call Waypoint to see if Courntey found out anything from you, but nothing, and that records state I am to pay 1500 to transfer, Absurd! I dropped off the stamped police report from the precinct and they told me this was all they do to validate the report and if you had any questions to call, however, no call to them to date. I have looked at some homes through Waypoint and put in application that could be used but did not pay another fee because I have no more money to lose, and want to make sure this would be a smooth process.

Only told over and over you are out of the office, no response to my concerns or previous emails and my move out date is approaching. So I continue to contact corporate to find you and call center very rude telling me to wait 48 hours for response, and I was only trying to see if the person I spoke with this afternoon had passed my concerns to Corp Prop manager from what I told him today, again nothing. Again this has been going on since October of 2016 and my move or concerns are not answered, my police report no good, no information on my referral fee and my eviction will haunt me, all discouraging news.. Today I spoke with Kevin at Corporate again and said he would forward my issues to someone in that office that handles cases as this. Hours later before work I got call center rude. So now calling back to the Woodlands office and spoke with JR who advised me again it is noted for you to get back with me and a week is too long from today.

I am very disturbed now having problems trying to transfer within Waypoint where I am told that my eviction on my record from 2010 will deny my application regardless even though I have been leasing for 3years, first Triton homes, then Colony took over, now Waypoint all with renewed leases from the date of move in 2013. I am very concerned that I may be charged a fee of 1500 to transfer since Waypoint has not contacted the local precinct whom stamped and validated the police report for the second time I was redirected back to get a more valid report. Again, after a second trip to the police station they told me that what I gave you is Valid. But no one called to verify yet, if so I would not have a 1500 transfer fee added to my account, emails of my move out that didn't even have a 60 day Notice put in place yet, but my bill of 71.00 from MUD for my water was covered by you in December and my deposit taken of 150.00., now my light bill, but my move out is not unit Feb, 2017, so what is the office doing? Messing things up for me and I am still a current resident and paying rent on time every month with no delays.

Again, this has been since October 2016 since the assault, the sole reason I am trying to move before my lease ends again in May of 2017. I am getting the run around still to date, and currently looking for other leasing companies to lease from as we speak due to the negligence and contact follow up from you or anyone with Waypoint with my concerns. I don't want to pay fees or be charged any more money besides the return of my deposit, even though I have lived here for 3years I will return the key and have home cleaned normal things should not be charged is for painting and carpet/floors. So now I am still waiting for Corporate or office Manager, you to call me immediately upon receipt of this email and respond accordingly. I have less than 2 weeks to be out of this. I have also referred my Pastor to Waypoint and they moved in their home Dec 21. 2016 and was told from Waypoint that they do not honor any referral fees in Texas, but on the website it offers a 50 gift certificate of some sort, or they would pay any licensed agent in Texas the full fee. So I am figuring they are not honoring my referral application for Douglas Preston either, even though I am going through so much mind blowing back and forth I still recommended them for housing and they are happy until nightmares hit. I work nights it is often difficult to follow up at times now I am finding myself restless trying to get answers. Please help me in any way if possible, again I am just trying to move without owing before my lease is up in MAY. Wanted to transfer with Waypoint but homes I have visited in Houston were either rented or taken, or not satisfactory to my budget or not clean. Very frustrated tenant.

Wow!
Now I know I am not alone ...the home owners need to be aware of all these major concerns. Maybe cable news networks should see this!
Being a disable retired Army veteran. I HAVE ALSO HAD PROBLEMS FROM THE FIRST MOMENT AFTER MOVING IN. 6 MONTHS AGO.

I live in Denver Colorado. When I first moved in my home it was under another management company called Colony American Homes. They were great. But then they merged with Waypoint Homes and now I have been in total hell. My rent has went up a total of $500.00 since they took over. They refuse to fix anything stating that it is my responsibility to fix the property such as my sprinkler systems. I use to be able to pay rent online but now after the 5th they lock you out. I have never been late ever since I have been living on my own with my rent. The only option they have is mailing a money order to there local office here in Colorado. So I did and they lost my money. I had 3-$500.00 money orders and 1-$300.00 money order and they posted 1 of the $500.00 money order and the $300.00 but 2 of my $500.00 money orders are missing. I have been trying for a week to call them. I have left messages and just called repeatedly and no call back and no answer. But they were quick to come and put a 3 day notice of eviction on my door. I have tried to get the corporate office information and Waypoint Homes customer service stated they are not allowed to give out that information. That is a big red flag! What are they hiding. Corporate is note a secret service place and why won't they let anyone contact them. When it comes to my money and my family being homeless you would thing they would care a little bit more. DO NOT RENT FROM THEM IF YOU ARE SMART OR HAVE ANOTHER ALTERNATIVE PLEASE.

Waypoint is the most unprofessional and unethical company I have ever dealt with. They only want to put bandaids on major problems. Our air has been on and off for almost three weeks. We live in Florida and it is currently 82 degrees inside. That is only because if we turn it off for an hour or so it will reboot and cool temporarily. Our garage door opener took 3 outages before it was fixed, about 3 months. Everything in this house is seconds. The first week we were here I went to wipe down the front of the refrigerator and paint came off revealing dents and scratches. I am sooooo over this sorry excuse of a company. I will be contacting an attorney tomorrow.

This is the worst company to do business with, the phone staff is rude the "property managers" and "field techs" don't do the job they are paid to do. I have been dealing with a roof leak for days now and they have done nothing.

Wow, it's amazing that these people are still allowed to be in business. We live in Katy, Texas and have had the absolute worst experience from the first day of moving in. When we were unloading our U-haul and walked into the house, we noticed that squatters had taken over. We found the house to be completely filthy, and even worse, needle syringes inside the toilet. Although some of the issues were fixed, we experienced other problems with the house throughout the first year. The final straw came when we were broken into a second time. The police discovered that it was our next-door neighbors! Even though the cops found my belongings inside their house, they were unable to make an arrest. Terrified that the neighbors might retaliate against us, I tried to get in touch with the management team to transfer us to another property, being that I have a small child. I am aware that break-ins can happen anywhere, but the fact that it was our next-door neighbor, I felt like we had to get out of that house. After a solid week of trying to get in touch with my property manager, Yunka Young, I finally just went into her office to get some answers. She told me that she would need $1000 for a transfer fee, and that I would need to put down new security deposits and sign a new lease. In addition, she would have to schedule a walk-through at my current house. All of this, she said may take awhile as they are going through a merger--as if business just shuts down. She then told me that she could waive my fee for not giving a 30 day notice, if I brought her a police report. So, at this point, a week has gone by and I am still in the same house. As instructed, I go to the police office to retrieve the report. The police were only able to give me one-page of the report as a favor, because the entire report would not be available for another week. The next day, we showed back up at her office with the $1000 deposit and the report only to receive an email (they never call you) from Yunka saying that she could not waive the 30-day fees and restrictions because my police report did not mention the neighbors. Basically, she called me a liar and wants more money and wants to try and post-pone our move even further. As if the entire experience of the robbery, having many of my belongings stolen, was not bad enough, I am now dealing with a company who does not care anything about me. Everyday has literally been a living nightmare. Meanwhile, we have had our house packed for a week; my son is staying in another city with my mom; my neighbors have not been charged; and my house is still damaged from the break-in (we have plywood over the window). I keep thinking that it will all be over, but the hits just keep coming. We are now thinking of using the "Buy-out" option which requires two-months rent to get out of our lease. I wish that I would have done my research on this company before I had ever moved in. They do not care about us. We are just a dollar sign. If anyone ever talks to a lawyer about these people, let me know!