Nearly one month ago on December 19, 2009 on my brother's birthday I purchased two birthday cards, a pre-determined $25.00 gift card for Outback Steakhouse, and some other items from Walgreens in Savage, MN. I paid in cash.
The cashier seemed to be functioning slowly and seemed somewhat confused but since I have never had a problem with Walgreens I didn't think anything of it. Because I had no intention of returning the birthday cards, gift card, etc I did not retain the receipt (which I should have) but how many of those two foot long reciepts can one keep around?!
Yesterday I received a phone call from my brother whom I gifted the card to for his birthday. He and his wife had gone out to Outback for a nice dinner to celebrate his birthday late since they both had to work on December 19 and the card was rejected because it had not been activated. I am unsure whether the cashier struggled with how to scan the gift card, if she simply inputted the cost of the gift card, or what could have happened, yet a mistake was made on behalf of Walgreens and they refuse to take responsibility for it. My husband and I made phone calls to the location involved and were told they are not responsible for their gift cards and there is nothing they can do without a reciept. My husband and I were not only accused of stealing the gift card and attempting to get money from it but were also told they have no way of tracking purchases or looking up dates of transactions taking place. I believe this to be very false as every retail store tracks inventory and transaction history. Walgreens customer service is dispicable and the managers seem to be very much on edge and defensive even when spoken to calmly about an issue such as this.
I am hoping to get a message across that anyone purchasing a gift card from Walgreens (that are so frequently advertised as convienient) needs to retain their reciept as well as including a gift receipt for the gift card to whom it is given. I feel like I can't be the only one who has encountered this type of issue with Walgreens.