I went into the new Waffle House in Clinton, SC Hwy 72 about 11:25, just last night, December 5, 2009.They were not particularily busy. There were just two guys there. The cook and a waiter. I was never greeted. I went ahead and sat down and waited 5 minutes. Still NO acknowledgement. The entire time, both cook and waiter spent flirting with four high school girls who'd just gotten back from the State Championship Football game in Columbia (SC)...Man who had already ordered and finished, came over and sat down to me at the counter. He waits, then goes "HEH, wanna' pay here". The waiter kinda' gives him the hand-sign, "YEA, wait a minute" while he continues to flirt with high school girls (btw, he was in his 20's, none of them were over 17). I got up and left and I think the man got up right after me.
Since then, I've talked to a couple of different folks today and they confirmed what I thought. This wasn't an isolated incident, but systematic. Many times folks have ordered take-outs, then waited 10 minutes to only find out (and those doing the ordering only have a 30 minute lunch break and unfortunately, now that the MacDonald's is being rebuilt, WH is the only place to open on 3rd shift) WH said they "never got the order". This has happened a couple of times. The person was late by a half-hour back to work (took an hour) to get the food.
I've got a call in to the company BUT I"m g0ing to go further than that. HELL, there are people needing jobs desperately. The radio talk shows around here are heard by alot of folks. I've actually gotten results from making PUBLICIZED complaints in the past!!..
You know, they say one person will usually tell 10 about a bad experience. I'm going to tell a few thousand Monday morn!.As far as cleaninless issues, if you see a legitimate problem, don't tell the resturant BUT immeadiately call your local health department's emergency reporting line and then STAY on the inspectors.
The idea is, when WH or anyone else decides it's cheaper to do it right, then do it wrong, customers will be happy.