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subscription
Videoblocks renewed my subscription this year without my consent, without asking anything, no mail, no phone call, nothing.
I didn't want to renew my smembership, the content is very poor and all the good downloads are not included in the subscription. i was very surprised to see that they renewed it .
There is no option to end the automatic renewal,
i got no mail to confirm my renewal, they just charged my credit card.
i asked for a refund, still waiting for an answer.
one year subscription and automatic renewal without consent
The main point of my complaint is about the commercial practices of this company. I'm French. Under French law (which applies on any website operating on French territory and taking French money) you have to give your consent if a company wants to renew your contract (the website has to ask for your digital signature). I never gave any consent to renew my subsciption. I even canceled renewals on the website, but it seems that they still take your money from your account. This morning I saw that this company took $100 on my bank account without my consent when in fact I don't use this service since more than 6 months.
Under French law (which applies in my case), I have 14 days to ask for a refund in case of renewal and the company is obliged to refund any person asking for it (if you don't use the service after the renewal, which I never did). I've asked for a complete refund. I'm now waiting for an answer but I'm still waiting.
I'm considering to take legal actions in France and in the US through my lawyer, no matter what the price will be. I hate deceptive marketing and robbery.
charged before my free trial ended
Hello
I was charged before my free trial ended.
I have now payed exactly :
$99 for videoblocks
$99 for audioblocks
$198 for graphicstock
They didnt even explain that each one had to be a separate payment this is the worst company ever!
this is unveliebable. I counted the days and hours of when my trial started and it charged automatically before the trial ended!
I really need to get a refund on this as the trial said it ended on August 7. And it ended before that.
Is VideoBlocks legit?
VideoBlocks earns a trustworthiness rating of 79%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for VideoBlocks. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Videoblocks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Videoblocks.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for VideoBlocks have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
The VideoBlocks website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
We looked up VideoBlocks and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- VideoBlocks's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 14% of 0 complaints being resolved.
- VideoBlocks offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
Unethical behaviour !! Watch out!
I was misguided into thinking I could download clips without restriction (except for the 4K footage) by paying $99 for a years membership! They DO NOT tell you in their "please, don't leave us" pop ups that you only get to download clips with very poor content. The other footage is to be payed (with a so called "discount). I demanded instant refund to my credit card through their support mail. I will get back here and i will post the reply they will give me, if any... In any case, I will not settle for this. I can see here, I'm not the only victim. I will also post this in Dutch, my native language. So WATCH OUT, they will LURE you with a 7 day download for free action. DO NOT do this.
In DUTCH:
Opgelet met dit bedrijf! Zij maken gebruik van oneerlijke praktijken om u te lokken. Voor je het weet, laat je je vangen aan hun leugens. Zij lieten blijken dat je voor een lidmaatschap van een jaar ($99) zoveel kan downoaden als je maar wil. Ze verzwijgen echter in hun "verlaat ons niet"-pop ups dat je voor die clips ook nog es dient te betalen (en niet weinig!) per clip dat je download, met een "zogezegde" korting. Ik heb mijn geld onmiddellijk terug geëist via mail. Ik zal hier het vervolg posten. Laat u niet lokken door hun -7 dagen gratis- downloaden truuken. Ze maken gebruik van oneerlijke praktijken! Wordt vervolgd...
Hello Dan,
We apologize for any miscommunication that occurred during your sign-up and cancellation process. Information about our libraries and what's included with subscriptions is available on the main page of our site, our FAQ, our sign-up pages, and also right after signing up. The Members-Only Library is where subscribers can take advantage of unlimited HD downloads and the Marketplace is where members get a 40% discount on third-party content offered for sale by contributors. We don't own that content, which is why it's not part of the member library.
Our records show that you were issued a refund as one-time exception to our policy. We hope that this issue has been resolved to your satisfaction and will take the time to update your review accordingly. If not, please let us know if there is anything else we can do. Thank you!
In Dutch: Hallo Dan, we excuses voor het eventuele miscommunicatie die tijdens uw sign-up en intrekking proces. Informatie over onze bibliotheken en wat is inbegrepen bij abonnementen is beschikbaar op de hoofdpagina van onze site, onze FAQ, onze sign-up pagina's, en ook direct na het aanmelden. De Members-Only Library is waar abonnees profiteren van onbeperkt HD downloads kan nemen en de Marketplace is waar leden krijgen een korting van 40% op de inhoud van derden te koop aangeboden door medewerkers aangeboden. Wij niet de eigenaar van die inhoud, dat is waarom het is geen onderdeel van het lid bibliotheek.
Uit onze gegevens blijkt dat u een terugbetaling uitgegeven als eenmalige uitzondering op ons beleid. We hopen dat dit probleem is opgelost naar uw tevredenheid en zal de tijd om uw beoordeling dienovereenkomstig aan te passen te nemen. Zo niet, laat het ons weten als er iets is wat we kunnen doen. Dank je!
unauthorized credit card charges
Without any notice, I was charged with 79USD.
I subscribed for video blocks 7 day free trial and forgot to cancel the subscription and they have charged me $79 for the subscription. And their refund policy says that I am eligible for a refund if i have not downloaded anything. And I have not downloaded any videos from their website from the date of subscription. I downloaded one video during the free trial on the day I subscribed just to check whether it is working. The websites don't have any cancele the service contents I've been sent a lot of e-mail to this company but they still don't reply . I'm am a student so $79 is a heavy fine. Please help me
Video blocks totally illegal Use my credit card without my consent?
This website blocked my account and started to charge for the trial
I have decided to try free trial of www.VideoBlocks.com. I didn’t pay for the trial and wanted to cancel it already, but the website didn’t recognise my email address and password. I tried to contact the company and asked to help me, because I didn’t want their services. But the company hasn’t reacted to my requests and started to take money for the trial. Please, help me to stop them.
same goes for mine. The entire site is blocked from access since the 2nd of my trial, and there are 3 more days till the trial end and $79 will be cheated for no reason.
Please, this is very unethical and do not use the term under maintenance and other technical reasons as there ARE technical people around here who knows how sites worked and all
Charge me during the free trial
I subscribed for video blocks 7 day free trial and forgot to cancel the subscription and they have charged me $79 for the subscription. And their refund policy says that I am eligible for a refund if i have not downloaded anything. And I have not downloaded any videos from their website from the date of subscription. I downloaded one video during the free trial on the day I subscribed just to check whether it is working.
This site is a FRAUD and THEY ARE THERE ONLY TO CHARGE PEOPLE AND LOOT THEIR MONEY. DONT EVER SUBSCRIBE TO IT. THEIR FREE TRIAL IS DECEPTIVE.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello,
I'm the new head of customer service for VideoBlocks.com, and I want to sincerely apologize for the terrible experience you had with our company, and I would like the opportunity to make it up to you.
For starters, I will make sure all of your payments are fully refunded. You can email me directly: nikki at videoblocks.com and we can get the refund processed immediately. (Or if you prefer, you can use the contact form on our website--those go directly to me now)
In response to your frustration over the lack of service you received, I again apologize and make no excuses for the way you were treated. Our company is very new, and we were completely unprepared and overwhelmed by the growth that we experienced.
To remedy this problem, I was hired full time to manage customer support to make sure that customers are taken care of promptly and politely. We recently added live chat to our website, and added additional employees to answer the phones. (It is also worth noting that we do not outsource this support--all of our employees are at our office in Virginia). Now that I am in charge, all phone calls and emails are answered within hours, if not immediately.
Finally, thank you for the comments on our free trial terms not being clear enough. We never meant to mislead anyone, and didn't realize there were any problems until we read your post and heard from other customers who were upset that they were not notified about the billing more clearly. We are working to make the free trial terms much more clear, and we have begun emailing users when they sign up so that they know what is going on and who to contact in the event of a problem.
Once again, I apologize for causing you frustration, and I hope that after we connect I can make you a happy customer. Or at least a happy former customer! Thanks ~ Nikki
Overview of VideoBlocks complaint handling
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VideoBlocks contacts
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VideoBlocks phone numbers+1 (866) 282-5360+1 (866) 282-5360Click up if you have successfully reached VideoBlocks by calling +1 (866) 282-5360 phone number 0 0 users reported that they have successfully reached VideoBlocks by calling +1 (866) 282-5360 phone number Click down if you have UNsuccessfully reached VideoBlocks by calling +1 (866) 282-5360 phone number 0 0 users reported that they have UNsuccessfully reached VideoBlocks by calling +1 (866) 282-5360 phone number+1 (571) 814-3679+1 (571) 814-3679Click up if you have successfully reached VideoBlocks by calling +1 (571) 814-3679 phone number 0 0 users reported that they have successfully reached VideoBlocks by calling +1 (571) 814-3679 phone number Click down if you have UNsuccessfully reached VideoBlocks by calling +1 (571) 814-3679 phone number 0 0 users reported that they have UNsuccessfully reached VideoBlocks by calling +1 (571) 814-3679 phone number
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VideoBlocks emailssupport@videoblocks.com100%Confidence score: 100%Support
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VideoBlocks address10780 Parkridge Blvd, Suite 70, Reston, Virginia, 20191, United States
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VideoBlocks social media
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Unethical behaviour !! Watch out!
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