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Vacation Promotions / Refund not Received

1 7131 US Hwy 19N Unit 2New Port Richey, FL, United States Review updated:
Contact information:
Phone: 727-853-0196

I purchased a travel package on review for $249. This had a 30 day cancellation policy. I returned the package (delivery confirmed and received) 14 days after receiving it. I have not received a refund. I've contacted them directly. They indicated the refund was in process and that I should received it in 30-45 days. That was 6 months ago.

Sounds like a fraud to me.

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  • Ca
      24th of Nov, 2008
    0 Votes

    I have been waiting for 3 months for my refund and still nothing. I sent mine back the next day. They called me when they got it and tryed to talk me out of it and offered it to me for less and when I said no they got mad and hung up on me.

  • Sh
      10th of Feb, 2009
    0 Votes

    I also bought the vacation package they told me I had 30 days to change my mind. I was very skeptical and they stayed on the phone with me for 40 minutes talking me into it and lead me to a website with the "supposed hotels". There were contact details so I thought it had to be legit. After Fedexing my package back at another $40 they keep saying the refund is in process then finally they said that the bank merchant had closed and the money was gone. What a load of crap, I cant beleive I fell for it.
    How can we report these people.

  • Vp
      20th of Mar, 2009
    0 Votes

    The merchant account DID close due to the economy, we are in the same position as you. Our office was recently revamped with a whole new staff. Call and we would be glad to help you.

  • Fe
      21st of Jul, 2009
    0 Votes

    What is the number? Since 8006842058 and 8006842064 have been disconnected. I paid $325 for a package, canceled it the next day so the package was never sent (as confirmed by one of your colleagues). I was told that a refund was put through since they never sent the package and it would take 14-21 business days for me to see it. It has been 30 days now, and all numbers have been disconnected. So if you are willing to help, please give me a working number to get this sorted out.

  • Ma
      31st of Jul, 2009
    0 Votes

    yes, please provide new numbers - as the whole company should have at least notified those who have previously purchased packages of the change - I have been trying to contact vacation promotions since the beginning of july - you - need to post your website and new numbers - this is very poor business etiquette -

  • Fe
      25th of Aug, 2009
    0 Votes

    Got through to their new number (888)8081814. They are still giving me the run around saying that it takes 90 business days to get back a refund. Sorry I didn't get her name but she wouldn't even listen, kept saying "90 business days mam". She wouldn't even take my name and credentials. I guess they get calls about refunds everyday. I will keep trying and hope for the best. Has anyone ever gotten any money back from these people? Well I will continue to pray that I do get my money back. This has definately made it hard for any other sales person or company as I do not wish to hear any more deals again. VPrep, you have been very quiet. Can you please answer one question for me; before the merchant account close, did Vacation Promotions honor any refunds due to customers cancelling a package?

  • Ju
      11th of Sep, 2009
    0 Votes

    I got a call from Summer Bay Resorts. I believe they have the Vacation Promotions accounts. I had a vacation I had tried to cancel but got talked out of it. Anyway, they extended its use for me which I was planning to take. Now they call me and tell me its expired and they won't honour what I was originally told. However, for $149 they will extend the original package. Needless to say I was not happy but they would not honour the original deal, no integrity there. They would not give me even a partial refund. They just hung up on me and said they'd give it to someone else.

    that's life

  • Tu
      17th of Nov, 2009
    0 Votes

    I also have purchased a vacation package in March 2008. When I was called, first of all the lady told me she got my number from Visa. I have checked with Visa and they say they never sell or give their clients informations. I asked a million questions to be certain of what I was getting. Ended up most of the informations given to me weren't right. So when I called a year later to try booking the vacation I was told my vacation had expired and of course they said for an amount of money I could extend the delay. I complained and told them I was clearly told there was no time limit and told them to get the tapes from my conversation with their rep to verify what I was telling them. Guess they weren't able to do that so they extended my package no charge. That was in April 09. Last September I started calling to try and make a reservation for Calypso Cay in Orlando. I was told to fax my request. I did. More than once and never got a phone call. I sent e-mails. I called again and again and was told they didn't receive anything from me. Strange because I have all my confirmations and also my phone bill to proove I called. So I still haven't been able to make my reservation. Once, 2 weeks ago, someone called me from their organisation but I wasn't home and they never called back. I tried calling back but of course nobody knows who called me. So I will still try to call and call. I hope they'll get fed up with me and give me what I want.

  • Tv
      6th of Dec, 2009
    0 Votes

    do you have a number for them?

  • No
      16th of Mar, 2010
    0 Votes

    Yes it is difficult to get your money back. Even if you use your credit card, it is not easy. Discover card would barely assist me. They gave me a 30 day credit reversal, but then rescinded it without any explanation. They probably had as much trouble contacting Vacation Promotions as I did. VP gives you all the excuses, if you can get them on the phone. They use a series of different phone numbers which are disconnected and reconnected after a certain timeframe. Only after contacting the Better Business Bureau and filing a complaint, was I offered my refund, which took over 6 months.

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