US Fidelis / Awful experience
I purchased a warranty from US Fidelis for my car. I made my down payment and I had not received my contract in the mail. I called them and they explain that they are a broker For several warranty companies and the one that was sold to me they did not do business with anymore. They said they flipped me (whatever that means) to a different company but I still had the same coverage. I ask them why they did not call me and tell me this and why I did not receive paperwork.
The person said that I was to be notified and apologized. I was like, ok, then my coverage still starts April 3rd, right? Because I made my payment on February 3rd and I was told I had 60 days and 1500 miles to wait before I could use it. I already have the 1500 miles. The representative said that my coverage would not start until 60 days from when the coverage was flipped.
Is it my fault that they decided to quit doing business with the company I originally had?
I have to wait longer for my coverage because US FIDELIS can't make up their mind who they are going to deal with? I told that to the person on the phone and they just kept apologizing. I said they could apologize all they wanted but this was still very wrong and I want my money back. So they start in with how I need this coverage so bad and my car is going to put me into financial ruin. I told the person that US Fidelis was going to put me in financial ruin and cancel it. He asked me to hold and then I get transferred to someone else who starts with the same line. The last person hounded me until it was almost harassment. They attempted to give me a huge discount
if I would not cancel.
OH My GOSH! Are these people desperate? Their management must lurk over their shoulders and threatening their jobs if they don't drill the customer to death. Seriously, why do they carry on like this? I had to wonder if the business was going under and after all the hooplah and I KNEW I wanted to cancel no matter what. The stereotype reputation of a used cars salesman would describe this company, but ten times worse.
So, now I am waiting to be refunded my down payment of $195. The last person told me I had to send them copies of the contract, mileage reading and HAVE IT NOTARIZED? All because THEY decided to change my warranty? Then they have to gall to tell me there is a $25 fee for processing. At this point I felt like I was going to start screaming!
This conversation started at the [protected] number from me just asking where my paperwork was. I had to talk to four different people and about 45 minutes later I finally got canceled. I am waiting for my refund and in the meantime I am contacting the BBB and the attorney general in my state. DON'T MAKE THE SAME MISTAKE I DID.
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