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United Healthcare / pissed off with customer service - united healthcare

1 Lombard, IL, United States
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I am a medical services provider. A claim of october 2015 had been denied for some reason, since then we have been appealing claim. Uhc denying for some or other reason, once they say need to submit reconsideration form and then they say need an appeal. Everytime calling customer service but very bad bad customer service, each and everytime they keep us on hold and then gets disappeared.
Even now, just now, I have been on hold for more than 2.30 hrs, still no resolution yet. The customer service supervisor is tom, just crap. Only best example is that he kept me on a long hold when I asked him if could find my appeal, he said I thought you are finding an appeal, how can I search for my own document. Ridiculous

Nov 8, 2016

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