The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Tres Jolie - Glenda Lugay / nonreceipt of merchandise

1 Beverly Hills, CA, United States
Contact information:

My husband purchased a ring from this website for last Valentine's Day. The ring did not fit so I returned it for an exchange. That was only the beginning of my journey. The return was acknowledged with a phone message. I waited several weeks but no replacement arrived. I contacted Glenda (the owner of Tres Jolie) directly by phone and she stated that the maker of the ring now lived in London and she would have to email her. (She said that she was surprised that I had not received the replacement ring.)

Almost 1 year later after many phone calls and countless emails (which I have kept), I still do not have any type of replacement. Glenda claimed that she was no longer doing business with that designer and said that she was removing the ring from the website. Surprise! The ring is still listed. We had agreed that I would choose something else from the website for about the same price ($75). I selected different items but it seemed that none of them were 'in stock' despite being listed on the website. I finally asked that she either refund my money or ship one of 3 pairs of earrings that I selected.

Needless to say, she has my money and I have nothing to show for it. She's told me so many times that an item was shipped to me that it's a joke. Before Christmas she said that she shipped an item with an extra little 'present' in the box for me. Of course, nothing has arrived and when I last emailed her a few weeks ago, I did not receive a reply.

I was go glad to come across a complaint about Tres Jolie on this site. I knew I couldn't be the only person to have had problems dealing with this woman. She's completely unprofessional and irresponsible. I like purchasing items from smaller companies or jewelry makers and I've ordered from numerous websites. Tres Jolie is the only bad experience I've had.

Post your comment