Topsy Turvy / Ripped off
I completed a purchase online on August 6, 2008. The ordering procedure was extremely misleading and gives you no opportunity to make changes to your order or to review the order before finalizing the purchase. The website advertised a special of buy one get one free. After entering my credit card information the site takes you directly to a screen that shows you the total amount charged but by then, it's too late to cancel the order or make changes. The shipping charges were outrageous, so I immediately called customer service to cancel. The customer service rep told me it takes 24 hours for the order to show up and to call again tomorrow to cancel. I called again the next day and again was told to call back because they couldn't see the order. I called again a couple hours later and another rep said the order was already shipping and no changes or cancellations could be processed. I asked to speak to a manager and the rep flat out refused to let me talk to anyone else. This is a scam. They mislead you with advertising a fake special, then slam you with overpriced shipping without letting you review your order. Then they make it impossible to cancel. Now I'm stuck with paying the shipping and the company refuses to reimburse me.